.. but that has definitely changed, let me explain why.
In the last 6 years we had visited the sky restaurant for lunch/dinner for at least 10 times. At our first visit we fell in love with the excellent location, view, service, and staff, everything was like it was supposed to be in a fine dining restaurant.
Our last visit a couple of days ago, left us so disappointed. It started even before we entered the actual restaurant, during all our last visits, we had always used the cloakroom in the actual restaurant, but not this time. There is also a cloakroom at the hall for the bar/cafe and the lady working there told us that we had to use this one, because the other one at the restaurant was currently closed. No big deal I thought, until she charged us 4€ for our coats. We never had to pay during our last visits for hanging our coats, I mean kind of ridiculous when you are going to spend 150€ in the restaurant. What kind of service it that? Paying for your coats at a fine dining restaurant? I confronted the lady and she had no answers at all.
Our table at the restaurant was the only positive thing that evening, the location is still superb and seeing the lighted St Stephan´s cathedral is amazing. Our sever that night was a very young lady, kind of nice but obviously unprofessional, she talked to guests like they were here homies. When we looked at the menu my fiancé and I looked at each other in a kind of disbelief, they were charging extras for sided now! A steak (220g) costs 30€ ($37) and there is not even ONE side included, they are charging an additional 6€ for potatoes, rice etc. I mean are you serious? Never was this the custom during our prior visits - sides where always included in the price - we felt pretty ripped off. The young lady took our orders - and didn´t even ask how I would like to have my steak cooked. What kind of service is that?
Food was okay, 20€ for a zander that would not even fed a 5 year old, the bowl of parmesan risotto for 6€ was the highlight. After finishing our dinner, an older lady took our plates, without saying a word or asking us if we liked our food - never happened to us before.
As other reviews have stated prior the rest rooms look like a subway toilet, so dirty and nasty. Toilet paper and water all over the floor, sinks were so wet and greasy - ridiculous. I remember they had a cleaning lady working constantly at the restrooms during all our other visits - what happened to her?
After this experience we won´t go back for a very long time, I still wonder what happened that they are now trying to charge you extra for everything?
They need more well trained and attentive staff asap.
If you are visiting vienna and looking for a fine restaurant, I just can't´ recommend the sky restaurant anymore (always did previously), if you want the fantastic view go there for a small lunch/coffee/cake in the afternoon. So you can have the views with our paying dinner prices. For dinner there are so many more options in Vienna that have far more better service!
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