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“worth hotel” 4 of 5 bubbles
Review of Sofitel Vienna Stephansdom

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Sofitel Vienna Stephansdom
Ranked #31 of 367 Hotels in Vienna
Certificate of Excellence
Delhi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“worth hotel”
4 of 5 bubbles Reviewed 9 July 2011

we started our trip from vienna, covered salzburg, innsbruck and headed towards france (montecarlo, paris). sofitel was one hotel we missed when v were at other places. as u enter its lobby (where the rooms are)...u'll find it very dark and mysterious...its all black....d black turns to blackish pink. at first we thought we made a wrong decision because we had kids with us and they dont like dark places...but the moment d hotel personnel will open d room for u....its "MAGIC" for u to discover. trust me ...head for sofitel. the staff is cooperating. they kept our luggage for 3 days after check out...all intact

Stayed June 2011, travelled with friends
Helpful?
1 Thank LiveOn_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 12 July 2011
Dear guest, we are delighted that you discovered the “magic” of our hotel with your family and I am happy that our staff created magic moments for you I appreciate very much that you shared your experience with us. William Haandrikman
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1,923 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Abu Dhabi
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 4 July 2011

This was truly our best hotel experience everrrr - the hotel is perfect in every way - the simplistic design is magnificent. The interior design of the rooms is beyond perfect - every corner is well studied without one thing missing. We had wifi internet in the room and complimentary water and jucies refilled everyday. The service was just outstanding from every aspect. The breakfast on the 18th floor is a must - the views are breathtaking and the breakfast service is just top luxury. Finally the location is extremely convenient. Perfect in every way!!!

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ymas2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 7 July 2011
Dear Guest,

Thank you for choosing SOFITEL and posting your feedback on TripAdvisor. It is most pleasant to read that you appreciated the hotel and its features, as well as that you experienced our staff friendly and professional.

We hope to have the opportunity to welcoming you back to Vienna soon again.

Friendly wishes,

William Haandrikman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 17 June 2011

We would do appriciate an origional sauna with scent speciment. Above this we had a nice pleasure time and vocation.
The massage menu sholud be wider not only the oriental types. For example general sport massage beside the relaxing ones.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 22 June 2011
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Vienna Stephansdom. It is always a pleasure to receive positive feedback.

We do apologise that the SPA did not fully meet your expectations.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Haandrikman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nivelles, Belgium
Level Contributor
144 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 16 June 2011

I stayed here for business seminar, and was impressed by the sleek design. I was in one of the grey rooms (they are all unicolour), and liked the concept. People in the white ones took off their shoes immediately in order to keep it clean! Impressive view on Vienna from the restaurant on the top floor, where also breakfast is served. Needless to say that the choice was enormous and of excellent quality. It is situated at walking distance of the historical city center, and public transport is nearby as well.

  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BelgianInIstanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 20 June 2011
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Vienna Stephansdom. It is always a pleasure to receive positive feedback.

We are very glad to read that you enjoyed the unique design of the room.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Haandrikman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 June 2011

I stayed here on for 3 nights on the last leg of my trip to Europe in one of the "white rooms" which was most generous in space and comfort. Loved the amazingly deep baths and had the best, well needed sleep in the Sofitel MyBed. Loved the contemporary design of the hotel, business centre and gym facilities are excellent. I had brief dealings with the staff but on all occasions i was addressed personally, which made me most welcome. Loved the concentrates smoothie juice shots included with breakfast, and the 360 degree views over Vienna on the top floor restaurant was magical by night and day, The only dissatisfaction i had with my entire stay was the unattentive and slightly slow service at dinner on a Saturday night. In conversation with the staff, the restaurant is a hot spot and was undeniably packed. Food is of excellent quality. I will most deffinately be back and most definitely recommend it to our guests (i also work in hotels).

  • Stayed March 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MetalQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 20 June 2011
Dear Guest

We very much appreciate your comments regarding your stay at the Sofitel Vienna Stephansdom. It is always a pleasure to receive positive feedback.

We will be more than happy to forward your nice comments to our staff.

We do apologise that the service in our restaurant did not meet your expectations. We hope you will give us a new chance to prove our service very soon.

Kind regards

William Haandrikman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 14 June 2011

Incredible. What a hotel. Minimalitic furniture, very modern, great view, outstanding service, super location, what a view and above all great lounge at last floor. 15 minuteswalk from every single city attraction. If they ask me, they can double the price for what they offer.

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dino_Rasic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 15 June 2011
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Vienna Stephansdom. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
William Haandrikman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nyc
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 31 May 2011

Arrived at the hotel after losing a bag at the airport. Housekeeping quickly supplied toothbrushes, shaving cream, etc. That evening, a mechanical problem required us to be transferred to another room. We found the general manager there to assist us even though it was near midnight.

Likewise, all the managers were "hands on" and eager to make our stay pleasurable. Simone, Customer Relations Manager, contacted us daily to insure that the rest of our stay was trouble-free.

We appreciated the free still and sparkling waters as well as the fruit juices replaced each day in the frig. The Nespresso machine is a special room addition- we had decaf coffee each night before bed.

All the concierges were available to map out our routing and make restaurant recommendations and reservations. We enjoyed Neni, a separate Mediterranean restaurant located on the first floor of the hotel and Le Salzgries, a nearby French restaurant. We did not have an opportunity to try the elegant restaurant, Le Loft.

The location was in walking distance of the inner city sights and the transportation system around the hotel is excellent.

The jacuzzi and spa added greatly to our relaxation after returning from a day of sightseeing. The attendant brought tea to sip and the rest area added to the whole experience.

We found the breakfasts superior to most other 5* hotels. There were the usual meats, smoked fish, dry cereals, fruits, cheeses, and hot egg preparations. In addition, we enjoyed unique additions- blood oranges, rhubarb compote, and raspberry smoothies. On our last day, we even indulged in the good quality French champagne that was included in the buffet.

The views are outstanding and we knew to expect a minimalist decor so nothing was disappointing in that vein. However, we did find that our floor was slippery after using the sink or shower and my husband slid while wearing his hotel-supplied slippers and took a fall. Fortunately, he suffered no injury but we felt a responsibility to caution other guests on this issue.

We were pleased by the personalized service of all the staff. We would gladly return to this hotel and heartily recommend it to others.

Room Tip: Request canal view, if possible
See more room tips
  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hopegoodeNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRMgt, General Manager at Sofitel Vienna Stephansdom, responded to this review, 2 June 2011
Dear Guest,

Thank you for your stay at Sofitel Vienna Stephansdom.

We are very happy to read that we were able to make your stay in our hotel unforgettable and we hope to be able to welcome you again very soon.

Kind regards,

William Haandrikman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Vienna Stephansdom

Property: Sofitel Vienna Stephansdom
Address: Praterstrasse 1 | Sofitel Vienna Stephansdom, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Vienna
#11 Spa Hotel in Vienna
#17 Family Hotel in Vienna
#26 Luxury Hotel in Vienna
#28 Romantic Hotel in Vienna
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Vienna Stephansdom 5*
Number of rooms: 182
Official Description (provided by the hotel):
Within splendid view of its gothic namesake, St. Stephens Cathedral, the 5 star superior Sofitel Vienna Stephansdom is an emphatically 21st century structure. Echoing the hotel's sleek exteriors, the 182 monochromatic guest rooms, including 26 suites, are decorated in either immaculate white, cool grey or velvety black. On the mezzanine level the hotel offers a business center and a library. For distinctive business or celebratory events you can choose from 8 sun lit meeting rooms for up to 150 people. On the 5th floor guests can enjoy a relaxing massage in our So SPA or work out in our So FIT. Join the local crowd at Das LOFT, the Sofitel Vienna´s superbly stylish rooftop dining & bar retreat; a fete extraordinaire with fantastical interiors by Jean Nouvel and culinary arts from the imagination of Fabian Gunzel, our Chef de Cuisine. ... more   less 
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Also Known As:
Sofitel Vienna Stephansdom Hotel Vienna

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