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“Mixed feelings”

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Sofitel Vienna Stephansdom
Ranked #30 of 362 Hotels in Vienna
Certificate of Excellence
Melbourne, Australia
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Mixed feelings”
4 of 5 bubbles Reviewed 19 June 2014 via mobile

Stayed here for 3 nights in May in a standard room, it is a very strange hotel as it is all grey tones and no other colours which tends to make it a bit drab the room was enourmous and very clean with a seperate toilet. There is no curtains instead you pull across partitions which does make it very dark at night and very quiet. The Hotel is on the other side of the river to the old town but in easy walking distance to everything including a metro. This metro line will get you straight to the Summer palace and zoo without changing trains. Breakfast was okay but pricey. Nothing bad to say about this hotel but we probably wouldnt stay again because of the drab colour it did get a little boring after a couple of days.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Kerriejh50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,

Thank you very much for your positive comment.

Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I am sorry to read that you did not enjoy the room’s design.

Indeed, the hotel’s style is very minimalistic without colored components as the building’s architect, renowned French architect Jean Nouvel, wants that our guests can focus on the stunning views of Vienna without distraction.

Maybe a white room would be more of your taste. It would be our pleasure to show you the different room categories upon a future stay or visit.

I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,958 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
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English first
Moscow, Russia
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Very modern, price to quality ratio is optimal. Very nice restaurant on the 18th floor, great views of the city, hotel staff was very helpful. Gym is small but they have everything you need. Overall very very good stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aleevskidm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your positive comment.
I am glad to read that you enjoyed your stay with us.
Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
427 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

The Hotel is located a bit outside of the centre, 10 minutes walk to Stephansdom - but unfortunately the area is not really nice (if you walk towards the centre, you Need to cross the so called Bermuda Dreieck, an area with not so well groomed Folks...)

Very modern Hotel with cool design, nice Lobby and nice Restaurant at top floor.

Rooms also modern, good design and good size. What I liked less is the fact that the toilet is far from the open plan bathroom. Great views of the City from the room (ensure to get a room with City view).

Staff at breakfast very friendly and also at front desk all are friendly and helpful.

Breakfast buffet: good choice, good Quality. It can get sometimes crowded if you arrive around 9.00 am, then the buffet is a bit a battlefield, but still ok as they look after quite well.

All in all a good choice if you like modern design and don't mind Walking to the centre. Usually they have quite good rates, so for me the relation Quality - Price is very good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TandTSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your positive comment.
I am glad to read that you enjoyed your stay with us.
Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I regret that you walked through the “Bermuda Dreieck” at night times which can be very crowded as many bars are located there. It would be our pleasure to show you different ways to get to the city center via our concierge upon a future stay.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast Australia
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

SOFITEL VIENNA

Exceptional, 5 Star excellence. It would be difficult to find any dissatisfaction during our week-long stay with the hotel. Beautiful suite, top amenities, and of course the luxurious Sofitel “my bed”. Good staff are vital to success, and during our stay we found all personnel outstanding. I hope my restaurant criticism is read as an individual opinion, but we did dine at Le Loft and were disappointed. Yes, the view is spectacular, but I don’t think you can successfully trade on that alone. Food flavours were fine, but our plates were very, very disappointing, and the wine service not up to standard! Breakfast at Le Loft was different. A delightful start to the day; a very wide of choices, no sign of a “bain marie” which was rather nice, and the breakfast staff were delightful. Our stay in Vienna was most enjoyable, and Sofitel must take a lot of the credit.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HillaryR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your positive comment.
I am glad to read that you enjoyed your stay with us.
Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I regret your disappointment concerning the Le LOFT restaurant. I have forwarded your remark to our Head Chef as well as to the restaurant manager in order to review the issue, as feedback is very important to us.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roswell, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

The front desk staff went above and beyond helping us locate and retrieve our lost luggage from KLM airlines. They worked tirelessly for 48 hours and the bag has finally arrived. Besides that excellent service, the hotel is beautiful, the location great, the rooms are so comfortable, the rest of the staff pleasant and caring, and an added bonus is that I have not suffered from any of my normal allergies here. WONDERFUL HOTEL!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your very positive comment.
I am glad to read that you enjoyed your stay with us and that we could help you finding your lost luggage.
Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limassol, Cyprus
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 June 2014

Propably the best hotel we have ever been.
The room was spacious and the people very helpful and polite.
The breakfast and the dinner was outstanding. The view from the 18th floor at the resturant was beyond my expectations.

Panayiotis & Elena Pashas

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Panayiotis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your very positive comment.
I am glad to read that you enjoyed your stay with us as well as the Le LOFT restaurant.
Your feedback will be forwarded to all Ambassadors, as this is the best motivation.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Stayed in Sofitel Vienna with my partner for 3 nights over the Life Ball weekend and we absolutely loved it! Amazing design, attentive service and great location! Everything was well thought through and delivered to perfection.

Hotel rooms are very well equipped - Hermes toiletries, Nespresso Machine, free mini-bar, large bath-tub, separate rain-forest shower. The breakfast on the 18/F was a delightful treat - great food and stunning views over the city. The concierge was also brilliant - all the restaurants they recommended were excellent and matched our requirements perfectly.

Some people may be put off by the Sofitel brand (for its inconsistency in standards across the brand), but Sofitel Vienna is above and beyond what you would normally expect from this chain. Our experience of this hotel puts it on par with Park Hyatt & in many ways better than W Hotels.

Room Tip: We loved the white room, even though they all face the back - north of the city.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Will C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Geschäftsführer at Sofitel Vienna Stephansdom, responded to this review, 23 June 2014
Dear guest,
Thank you very much for your positive comment.
I am glad to read that you enjoyed your stay with us.
Your feedback will be forwarded to all Ambassadors and especially to the concierges, as this is the best motivation.
Thank you for your trust and your detailed recommendation.
I hope to welcome you back soon.
Kind regards from Vienna,
Alexander Moj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Vienna Stephansdom

Property: Sofitel Vienna Stephansdom
Address: Praterstrasse 1 | Sofitel Vienna Stephansdom, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Vienna
#11 Business Hotel in Vienna
#17 Family Hotel in Vienna
#25 Luxury Hotel in Vienna
#28 Romantic Hotel in Vienna
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Vienna Stephansdom 5*
Number of rooms: 182
Official Description (provided by the hotel):
Within splendid view of its gothic namesake, St. Stephens Cathedral, the 5 star superior Sofitel Vienna Stephansdom is an emphatically 21st century structure. Echoing the hotel's sleek exteriors, the 182 monochromatic guest rooms, including 26 suites, are decorated in either immaculate white, cool grey or velvety black. On the mezzanine level the hotel offers a business center and a library. For distinctive business or celebratory events you can choose from 8 sun lit meeting rooms for up to 150 people. On the 5th floor guests can enjoy a relaxing massage in our So SPA or work out in our So FIT. Join the local crowd at Das LOFT, the Sofitel Vienna´s superbly stylish rooftop dining & bar retreat; a fete extraordinaire with fantastical interiors by Jean Nouvel and culinary arts from the imagination of Fabian Gunzel, our Chef de Cuisine. ... more   less 
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Also Known As:
Sofitel Vienna Stephansdom Hotel Vienna

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