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“Clean lodging, good price”

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Hotel Donaustadt Kagran
Ranked #194 of 362 Hotels in Vienna
Baldwin City, Kansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean lodging, good price”
4 of 5 bubbles Reviewed 14 July 2013

My husband and I travelled to Austria last month and spent 10 days in Vienna. We chose to stay at the Best Western Hotel Kagran as it was reasonably priced. It is located just 2 blocks from the U1 Ubahn station where one can very easily get around on the subway, trolley or buses. The hotel was clean and the people were friendly and helpful. The shower and toilets were separate in the room. Coffee, tea, hot chocolate and water were available 24 hours. The downside was that there was no air conditioning in the rooms. This was not a problem for us because they were having a rainy/cold spell while we were there but I can see it might prove a problem later in the summer months. Also, the breakfasts were somewhat spartan but the serving hours were until 10 which fit our schedule.
Overall, I would recommend this hotel and if we visit again we will more than likely stay here.

Room Tip: Ask for a room towards the back of the hotel, as it was a little noisy facing the main street and th...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 reviews from our community

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    3
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Prague, Hlavni Mesto Praha, Czech Republic
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 June 2013

A decent hotel for good price for staying in Vienna for a quick visit. Staff pleasant and very nice rooms with good cleanliness. The breakfast was not so good, however a good breakfast in a hotel is quite a rarity. Metro station is very near and the area is quite noisy in night, so I wouldn't recommend sleeping with open windows. But I really liked my stay in the hotel and I can absolutely recommend it!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed 22 June 2013 via mobile

Definitelly way below Best Western standards.
The location is not a problem, two blocks away from the U-Bahn and 7 stations from Stephenplatz, you will be there in 20 minutes.
The service was good, staff was friendly and if you find parking around the hotel is free
What is lacking is air conditioning, the room is really hot, we had three awful almost sleepless nights there.
Breakfast is unsificient by all means, they dont even have ham and cheese.
Overall is a place to sleep (in a mild or cold day), but way below Best Western standards

Helpful?
1 Thank afagundes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Warsaw, Poland
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 12 March 2013

A place to stay overnight for a reasonable price, easy-to-find location, in some 2-3 minutes walking distance from U1 subway Kagraner Platz station. Positives: clean rooms and bathrooms, separate toilets, working Wi-Fi internet, and free tea, coffee etc. available 24 hrs. But, breakfast included in price is very basic (served to the table, not a free-choice buffet breakfast), no restaurant, no bar, no hotel lobby, no ambiance, no shops nearby. The surrounding city district is not worth sightseeing, but the neighbourhood seems to be safe, as there are no bars, restaurants or discos around, thus little chance to meet anybody in the street late at night. If the hotel where you usually stay in Vienna is currently overbooked, and you just need a place to stay overnight and not much more - consider staying here.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zbig_niew_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
1 of 5 bubbles Reviewed 15 December 2012

The positives:
Spotlessly clean room and bathrooms
Comfortable beds
Good breakfast
Near the subway Kagraner Platz
Reasonably priced

So what more could a person want???

Answer: customer service.

I arrived at the hotel at 13.40 after being up since 3am. I was told that I could not check-in until 14.00, not because the room was not ready but because it was the rule! Very jobsworth!

I asked to speak to the manager and was told he was not onsite and that he would be back later. We eventually met at 21.00 that evening. I introduced myself and he came from inside the counter, shouted and was animated, pinned me against the wall with his beer belly and then hit me with his fist in the shoulder as I got into the lift in an effort to get away unscathed.

In the interest of your own safety, please do not stay here or if you do and have a complaint, keep it to yourself!!!

  • Stayed October 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IE123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapallo, Italy
Level Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 14 November 2012

The location of the hotel will hardly find a place in your dreams (it's in a rather shabby district, in front of a big road), the breakfast is a bit depressing, however there are some factors that redeem the hotel. First of all, the staff is friendly and funny, I had a good time speaking with them. Secondly, the breakfast room is open 24 hours, meaning you can step in at midnight and get a free chocolate, tea or cappuccino at the machine. I quite enjoyed having one while talking with the hotel guests that happened to be there. Internet works well, the room was clean and wide. The biggest advantage of the hotel is the position: it's a hundred metres away from the metro station, which means that in 15-20 minutes you can be standing in Stephansplatz. Overall, the hotel is very good value for the money.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andvid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Main Line area-Philadelphia, PA USA
Level Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 bubbles Reviewed 30 September 2012 via mobile

This place is a 2 star only because it is clean and quiet with a very small but suitable room. That is all you get here. No ambiance. No restaurant. No bar. No stores. Just a quick check in, no lobby, nowhere to go but to your room. Very odd configuration with many halls, doors to go thru, step ups. Dark hallways at night. Crappy area of town. BUT: very close to metro train, and 3 stops from convention center. It's just a clean bed, clean room, low end motel like hotel....and very inexpensive. I had no choices since everything close by was sold out from large conference.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Donaustadt Kagran

Property: Hotel Donaustadt Kagran
Address: Donaufelder Strasse 232, Vienna 1220, Austria (Formerly BEST WESTERN Hotel Kagran)
Region: Austria > Vienna Region > Vienna
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #194 of 362 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Donaustadt Kagran 3*
Number of rooms: 59
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