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Mercure Grand Hotel Biedermeier Wien
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Reviews (1,299)
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481
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All reviewsprivilege roomcobbled alleywaynice hotelcity airport trainshort walkthird floorside streetnespresso machineearly checkclose to the hotelreception staffdouble bedstephen's cathedralrooms are smallbreakfast was includedpublic transportmini bar
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Reviewed 27 February 2013

This is the kind of hotel you must stay in when you are in a city like Vienna that has a lot of attractions on offer. Located just a short walk away from Wien Mitte (where you arrive from the the train that brings you in from the airport) you can slip in and slip out like it is your own home. The staff are eager, keen to make a connection. Dante, who put our luggage in our rooms, enquired about how life is in India! The reception service is prompt! I'm so thankful they were able to quickly arrange a taxi to drop us at Volksoper. We were running very late and we could have lost the opportunity to see THE MAGIC FLUTE for which we had spent a fortune on tickets. But the fabulous people here saved the day. Their efficiency in arranging tickets for the city tour is also commendable.
Simply put, this is not just a very good hotel, but also a place that will help you get the best out of Vienna!

Room Tip: Great place if you plan to get in and get out often during the day.
  • Stayed: February 2013, travelled as a couple
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2  Thank thomasxbangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded 28 February 2013

Dear Guest,
Thank you very much for taking the time to write a review about your recent stay at Mercure Grand Hotel Biedermeier on TripAdvisor.

We are delighted to hear that we were able to fulfill nearly all of your expectations and thank you very much for mentioning especially our good location and our professional staff.

If you ever have the possiblitly to return to Vienna, we would look forward to welcoming you again.

Best regards

Johannes Rudrof
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2013

Perfect services, delicious food, good location in the middle of Wien & silence at night, smart rooms. Indescribable lovely genius loci that made me feel confortable and wiling to come back again.
I was absolutely satisfied.

  • Stayed: February 2013, travelled on business
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2  Thank Katka F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded 28 February 2013

Dear guest,

What a pleasure to read your comment.

Thank you very much for staying at Mercure Grand Hotel Biedermeier Wien and for your positive remarks.

We are delighted to hear that you enjoyed and appreciated your stay.
To satisfy our guests with a personal and decent service is our daily goal.
Therefore it was my pleasure to forward your positive review to our team members.

We truly hope to welcome you back at Mercure Grand Hotel Biedermeier soon.

Best regards

Johannes Rudrof
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

The hotel is a bit old fashioned – but it is far away from posh “baroque” style – the style of the hotel is very nice, easy and very homey. The same I can tell you about their staff. Very friendly with personal approach. I’ve stayed at this hotel 2-3 times some years ago, so when I’ve booked a small budget room during the low season (it was my second stay and a short business trip) the hotel staff moved me to a large 2-stage room with a very nice view – it was unexpected surprise.
I also appreciated their rich breakfast, fresh beer, Vienna Schnitzel at the restaurant and a very nice location of the hotel. When you go through the street – the hotel is hidden under the arch on the right side from the city center – so you come in and see a beautiful historical yard what is the hotel yard where you may sit in the summer time with a glass of beer or coffee cup. The location is very silent and you will be totally isolated from the city noise.
As I remember – they have no free wi-fi - this is a huge disadvantage especially for business travelers. But they are trying to help providing some cellular internet.

  • Stayed: March 2012, travelled on business
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Thank RussianConnection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded 15 February 2013

Dear Guest,

Thank you for your wonderful review on your recent stay at Mercure Grand Hotel Biedermeier.

We are delighted to hear that we were able to exceed your expectations and that you especially appreciated the warm hospitality of our staff, as well as our traditional Viennese restaurant. It was a pleasure to have you as our guest and we truly hope to welcome you back at our hotel in the near future.

Best regards

Johannes Rudrof
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2013

I recently stayed at this awesome hotel. The list of good things can go on and on:
- great staff
- nice rooms
- good breakfast
- nice restaurants
- walking distance from the metro and the airport train station
- free hi speed internet access
- and on and on

The only negative they have is that in this day and age, they don't have wifi in the rooms (the rooms have wired internet connectivity only). So, if you don't need that then this hotel is absolutely 5/5.

I had a chat with them about this, and they said they are trying. The hotel has very thick walls and so it is not trivial to have signals go through them.

Despite the problem with the wifi, I will still stay here again anytime I visit Vienna next.

  • Stayed: January 2013, travelled on business
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Thank whoisvaibhav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded 15 February 2013

Dear Guest,

Thank you very much for sharing your impressions about our Mercure Grand Hotel Biedermeier with the Tripadvisor community. Feedback as yours is always important to us.

I am more than happy to hear that you felt comfortable in our Hotel and that you could enjoy the friendliness and helpfulness of our staff. I am sorry to hear that you had trouble with our internet connection and want to apologize for any inconvenience. Anyway I am very happy to tell you and the whole tripadvisor community, that we are working very hard to find a solution for this problem and we are confident to solve this issue in the near future.

If you come back to Vienna we would love to host you again and provide you an even better service in the future.

Best Regards
Johannes Rudrof
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2013 via mobile

We were at the hotel for five days in late January 2013. Beautiful rooms, big bath. A wonderful breakfast. Great hotel staff. I wish there was wifi in the rooms
We were at the hotel for five days in late January 2013. Beautiful rooms, big bath. A wonderful breakfast. Great hotel staff. I wish there was wifi in the rooms

  • Stayed: January 2013
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1  Thank sam d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded 1 February 2013

Dear Guest,

Thank you for the nice review, we appreciate you taking the time and giving us some input on your recent stay at our Mercure Grand Hotel Biedermeier.

We strive to provide our guests with unforgettable experiences and it seems that you were able to take full advantages of our facilities and amenities and enjoyed them.
Again, we are delighted to know you had a great time and we look forward to your return.

Best regards

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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