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“Perfect service and great breakfirst!”

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Mercure Grand Hotel Biedermeier Wien
Ranked #96 of 360 Hotels in Vienna
Certificate of Excellence
Linkoping, Sweden
Level 6 Contributor
133 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Perfect service and great breakfirst!”
Reviewed 25 October 2013

This hotel is situated not far away from Wien Mitte (5 minutes). We had booked a room but the beds there were twins (one big bed) when we entered. We wished separate beds. The reception man listened to our explanation and he changed the room although the hotel was nearly fullbooked. We were really delighted of this new room with its biederamaier style and its quiet location – on the top of this hotel.

The breakfast was fantastic. This is a must if you rent a room. Here we found everything where includes sparkling wine. The start of the day made us happy.

Room Tip: Choose a priviledge room!
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank servtoyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 11 November 2013
Dear Guest,

Thank you very much for your recent stay at Mercure Grandhotel Biedermeier. It was a pleasure for us, having you as our guest. We truly appreciate you are taking the time to share your comments regarding your stay.

It makes us very proud that you had a nice stay with us and I hope we will be able to welcome you again another time.

Best regards

Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
Brussels, Belgium
Level 5 Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 October 2013

Good location very close to U-bahn. Internet connection was free, with cable in the room.

I would not stay here again though. The hotel is old. I specifically don't like those dirty carpets on the floor. They are full of dirt and bacteria. Breakfast is not so nice either. Limited choice.

Minibar not restocked during the stay. I got a room with two tiny single beds which I didn't like at all.

My room was on the first floor, street side, and quite noisy since people are sitting on the terrace in the street and make a lot of noise.

It's too expensive for what is being offered.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 11 November 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grand Hotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington Township, New Jersey
Level 5 Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 October 2013

How fortunate that our Globus tour booked us into this lovely hotel. It is located on a beautiful street (they say arcade). Cobblestones, beautiful flowers, within walking distance to so many sites. We chose to have diinner at the hotel restaurant and it was a good choice (some of us had salmon, goulash, and pork as entree, dessert? Vienna, dessert? Strudel of course!!! One of best (no, the best) breakfast buffets on our 16 day Alpine Tour - wow, to include sparkling wine (can't call it champagne, of course). Recommend? Resounding yes.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wheretonex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 11 October 2013
Dear Guest,

Thank you very much for your recent stay at Mercure Grandhotel Biedermeier. It was a pleasure for us, having you as our guest. We truly appreciate you are taking the time to share your comments regarding your stay.

It makes us very proud that you had a nice stay with us and I hope we will be able to welcome you again another time.

Best regards

Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level 6 Contributor
231 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 3 October 2013

This is an old hotel made up of four buildings connected by long U-shaped corridors. Be aware that if you are assigned a room between 353 and 360 you can take the elevator to the third floor and then you have to walk up nineteen more steps and down a long corridor to reach these rooms which are still considered third floor. The elevator does go to the fourth floor area. These rooms are up under the sloping roof line and the two couples with us had showers facilities that did not allow them to stand up straight and were basically unusable. We also had a sloping roof line but our bath was configured in such a way that the shower was perfectly adequate. If possible ask to see a room before you check in. These rooms are definitely not for people with walking disabilities. Free Wi-Fi is only offered in the lobby and was hit or miss during our stay and cable connection is offered in room. I'm not sure about the air conditioning but it definitely wasn't working or turned on during our stay. The one window in our room did open, but since we faced an alley there wasn't much of breeze. We only stayed here for two nights and if we return to Vienna this hotel would not be on our list.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VacationDays365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 5 October 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grandhotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I am sorry that we were not able to meet your expectations with regards to the room that was assigned. It is true that not all rooms are accessible directly off the elevator and that some rooms are further away from the elevator than others. We do offer free Internet throughout the hotel and currently work on a WiFi solution for the bedrooms. We do prodive Air conditioning in all rooms, during change of seasons we switch from cooling to heating which might have caused problems in some units.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 6 Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 September 2013

This hotel is located very close to a subway station as well as streetcar stations. It is only a couple of minutes away from the Ringstrasse which is close to most attractions. Our room was large with two bathrooms and a living room. The beds were comfortable, however, the duvets were a bit short for a tall person. The hotel was very quiet. We didn't visit the bars because they did not cater to non-smoking guests - there doesn't appear to be a non-smoking law in Austria - every restaurant owner decides if s/he wants a non-smoking environment or not. However, there was a non-smoking restaurant serving Austrian dishes as you entered into the lovely hotel courtyard.

Room Tip: I don't recommend the loft rooms as the windows are too high and some of the bathrooms have a sl...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bea_613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 5 October 2013
Dear Guest,

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2013

It was a great hotel, great service, great restaurants, great location - nearly perfect, in a perfect city. There was no wifi in the rooms only wired connections.
The rooms were very small but you expect that in Europe, I guess. Very clean although carpet could be better. The rest was very clean.
Fantastic service by staff!!!!

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sebastian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Biedermeier, Leiter Front Office at Mercure Grand Hotel Biedermeier Wien, responded to this review, 5 October 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Wien Grandhotel Biedermeier. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We currently work hard to find a WiFi solution for all guestrooms.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Benjamin Kuhn
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Grand Hotel Biedermeier Wien

Property: Mercure Grand Hotel Biedermeier Wien
Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Vienna
#58 Family Hotel in Vienna
#67 Romantic Hotel in Vienna
#70 Luxury Hotel in Vienna
#74 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Grand Hotel Biedermeier Wien 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more   less 
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Also Known As:
Accor Grand Hotel Biedermeier Wien

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