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“Experience up to par with expectation”

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InterContinental Wien
Ranked #74 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 2 April 2014

It's an Intercontinental hotel, so one expects a level of service that matched my experience. Hotel feels more classic than its age or external architecture may lead you to believe. Great service, attentive staff (was initially in a noisy room by the elevator, I was immediately switched without problem). Excellent buffet breakfast with a great variety to choose from. It was included in my rate, so I cannot comment on its price as a stand-alone service. The location is fine, about 10 minutes by foot from the Cathedral and downtown. Meeting space was nice, internet access on laptop and mobile phone was solid and fast (videoconferencing was good quality, a rarity with hotel internet speeds).

Room Tip: Ensure your room is away from the elevator bank. If possible, get a view over the park.
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  • Stayed: March 2014, travelled on business
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1  Thank ATLND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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874 - 880 of 2,082 reviews

Reviewed 1 April 2014

I recently stayed at this hotel and on the whole found it to be very good. I do agree with some comments made by previous reviewers; my room at least was small and the bathroom even smaller. So if it is large spacious rooms that you want, then this perhaps isn't the place for you. On the other hand the location is good and conveniently located for viewing the city. I stayed here on business for four nights and every lunchtime at the buffet they served one or two variations on the theme of curry. So, if you are staying here and having the buffet lunch, then you may experience the same thing. The only other thing that was disappointing was on one occasion I couldn't find a seat for breakfast - there were several conventions going on at the same time and they didn't really manage the breakfast seating as well as they could have done. I ended up eating breakfast on my feet! Needless to say I didn't enjoy it very much and ended up feeling very rushed. Overall though, the staff were helpful and it was a very pleasant stay.

Stayed: March 2014, travelled on business
1  Thank gourmetglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Vienna's first five star hotel yet it does not rest on its laurels. Very welcoming with a pianist at the open plan Viennese coffee house just yards from reception. Huge room with terrific view over the park and the city beyond. 10 minutes pleasant walk to the Opera House and St Stephens cathedral. Right next to a U Bahn station and close-ish to the airport train terminal.

Service impeccable and knowledgeable concierge.

  • Stayed: March 2014
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1  Thank CarlUK999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

First thing's first - the only reason why this hotel does not deserve 5 stars is the size of its standard rooms. Simply put, the room is small. The bed is small (there are actually two beds, both quite narrow - around 140 cm). The bathroom is not small. It is TINY. It takes an effort to step out of the (tiny) tub and not into the toilet. A leprechaun might enjoy it, but I did not.

The hotel is visibly dated, but they try to cover it with gold and glitter to look antique. It helps (a little bit) to create a baroque charm to it. The personnel is friendly and helpful.

Their spa and the gym are a bit small, but modern, decent and not crowded. The location is actually quite good and very near to the city center (you need a 10 min walk to St Stephen's Cathedral).

Last, but definitely not the least, was the food. Their breakfast buffet is two classes beyond anything I've seen in Vienna before (stayed in 4 different 4* star hotels). The variety and quality will not leave you hungry - quite the opposite. Around the clock service is also recommended.

All things considered, if you are a smaller person, this is surely the one to recommend.

  • Stayed: March 2014, travelled on business
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1  Thank Sasa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

The hotel looks really dated from inside and outside. Location was lousy, quite a bit of a walk from city center and St Stephen's Cathedral. Although located just across the street from Stadpark station, that station was old and dingy looking and its line does not bring you to the center directly! You need to change trains which was a real hassle.Even my guy friend did not dare to take a train back to his hotel after dinner from Stadpark station. He rather walked!
Reception staffs and their manager could not care less and the staffs helping with taxis at the door just threw us into an old cab without even telling the driver where we wanted to go (we told the staff beforehand).
The only good thing was the buffet spread which was abundant.

  • Stayed: March 2014, travelled on business
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2  Thank Wing2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaraPrijapratama, Quality Manager at InterContinental Wien, responded to this reviewResponded 24 March 2014

Dear Wing2305,

thank you for sharing your experience with us. I apologize that you were not able to enjoy your stay and that the service level offered did not meet your expectations. We will certainly work on this important issues.
I hope that we will have the opportunity to welcome you again in Vienna.
Kind regards
Clara Prijapratama
Quality Manager/PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Very pleased with my stay at the Intercontinental. Excellent and gracious service. Fine, attractive and clean accommodations. Excellent breakfast -- exceeds most other European hotels. Great location on the Ring. Across from the City Park. My rate was an excellent value compared to other hotels in Vienna and other large European cities. Save an hour for a tram tour around the Ring Road -- just 2.20E -- and appreciate this beautiful city.

  • Stayed: March 2014, travelled on business
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1  Thank ChicagoTraveler08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaraPrijapratama, Quality Manager at InterContinental Wien, responded to this reviewResponded 21 March 2014

Dear ChicagoTraveler08,

I am happy to read that you enjoyed your stay in Vienna. I have shared your wonderful comments with my colleagues.
I hope that we will be able to welcome you again in Vienna.
Kind regards
Clara Prijapratama
Quality Manager/PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

The InterContinental has an impressive lobby and a great location. Stephansplatz is a 15-20 minute walk away as is the Vienna State Opera. If you don't want to walk, the train station is just across the street (stop: Stadtpark). The train station also makes it easy to visit Schonbrunn, the Belvedere Palace, or the Hauptbanhof.

Our room was comfortable and perfectly adequate in size but we did wish we had slightly firmer pillows.

What we loved most about the hotel however, was the buffet breakfast. Obviously, if all you need in the morning is a coffee and roll, paying for a buffet won't be worth it. But if you like to fill up in the morning before a long day of walking and sightseeing their buffet will not disappoint. There is definitely something for everyone! Along with the omelet bar, sausages, bread, rolls, and coffee, there was also a good variety of fresh fruit, gourmet cheeses, smoked salmon, cold cuts, and even rice and soup. It pretty much set the bar for all of the other hotel breakfasts we were to experience on our trip!

Stayed: March 2014, travelled as a couple
1  Thank crimsonclover9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaraPrijapratama, Quality Manager at InterContinental Wien, responded to this reviewResponded 21 March 2014

Dear crimsonclover9,

thank you very much for your valued feedback. The Hotel is indeed located very centrally, which makes it easy to explore the beautiful city.
Besides of the comfort of the room a good nights rest is very important as well. We do offer a "pillow menu" with various kinds of pillows. Please do not hesitate to ask for it the next time you are in Vienna.
We are very proud of our buffet breakfast, as it does not only attract our hotel guests but as well the Viennese itself.

I hope that you will have the opportunity to visit Vienna again.

Kind regards
Clara Prijapratama
Quality Manager/PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Wien

Address: Johannesgasse 28, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Landstraße
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Vienna
#56 Luxury Hotel in Vienna
#59 Business Hotel in Vienna
#64 Romantic Hotel in Vienna
Price Range: £100 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Wien 5*
Number of rooms: 459
Official Description (provided by the hotel):
Ideally situated in the centre of Vienna, the deluxe hotel is the ideal starting point from which to explore this fascinating city. International atmosphere and Viennese tradition together with personalized service present the perfect harmony for a pleasant stay.459 guestrooms including 3 club floors and 49 suites boast every comfort of a de deluxe property. A restaurant, bar and café as well as 24-hour fitness centre and room service, garage, hair-dresser and souvenir shop round up the hotel’s facilities. ... more   less 
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Also Known As:
Intercontinental Wien Hotel Vienna
Intercontinental Hotel Vienna
Intercontinental Hotel Wien

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