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Hotel Imperial Vienna
Ranked #16 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed 7 October 2013

We enjoyed our stay at the well-situated Imperial Hotel in imperial Vienna. The formal staff was efficient and courteous. Our spacious room was quiet and well appointed with a comfortable couch for reading at the end of a long and interesting day of touring. The AC worked quite well; sleeping in a sufficiently cool room is a personal imperative. The bed was very firm with a thin mattress cover. The spacious bathroom, with tub and separate shower, was well lit and there was a useful magnifying mirror.

The breakfast buffet was one of the best we've enjoyed during our travels and the wait staff was attentive. The friendly bar tender and the pianist added to the pleasure of enjoying an end-of-the day draft in a charming and cozy nook. We were sorry that the restaurant was closed due to ongoing renovations, though one could have a light dinner but the menu did not at all appeal. Chopped liver with mashed potatoes?! Well, "chacun son gout"!

Tips: If you're interested in Jugendstil, the Wiener Werkstatte, and the Vienna Secession, visit the Museum of Applied Arts (MAK) quite near the Imperial Hotel. Our interesting Secession walking tour with our guide Alexa of Context Tours began at the MAK.
For a truly special treat, make a stop at the beautiful Bel Etage Gallery to see the museum quality furnishings and decorative arts from that period: Joseph Hoffmann, Koloman Moser, etc. The gracious owner Wolfgang Bauer was available to patiently answer our questions. You might find something a little something you can't live without!

  • Stayed: September 2013, travelled as a couple
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1  Thank Shi Hu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 10 October 2013

Dear „Shi Hu“ and partner,
It was a pleasure to note how much you and your partner enjoyed your recent stay at the Hotel Imperial and thank you for taking the time to leave such a detailed online review. I was particularly delighted to learn that you both enjoyed the service of our team members and the comfort of your room. The breakfast buffet is the pride of our Executive Chef and his team and a lot of emphasis is being placed on constantly looking for ways to further improve it. My apologies for the temporary inconvenience of the Restaurant being unavailable during our currently ongoing revitalization program. It is a pleasure to share with you that our renovated and extended Café Imperial, which will open its doors just before Christmas this year will not only offer the well-known and much appreciated traditional Viennese Coffee House atmosphere, it will also feature a high energy, dynamic extension, as well as an elegant feature restaurant.
Once again thank you very much for choosing the Hotel Imperial for your recent visit to Vienna and we looking forward to having the pleasure to welcoming you back again in the not too distant future.

Best regards from a colorful autumn day in Vienna to Los Angeles,
Klaus Christandl
General Manager

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Reviewed 5 October 2013

I have stayed at many of SPG luxury collections and some where I don't know how they get into that classification but this Hotel is a stand out from every perspective.When you first check into the Hotel it feels grand with its classical architecture and spectacular paintings.The rooms while classical in design have been recently refurbished and have modern facilities and large bathrooms.Every part of the hotel including the rooms were immaculate.Service was outstanding especially from the front desk and concierge.Breakfast a delight where you can also taste the Imperial tort.Location excellent and can walk to most places of interest.
Don't look anywhere else and if you are an SPG member you are likely to get an upgrade .

  • Stayed: October 2013, travelled as a couple
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3  Thank ald59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 7 October 2013

Dear „ald59“ and partner,

It was very rewarding to read your compliments about your recent stay with us and thank you very much for sharing your experience with the whole TripAdvisor community. The Hotel Imperial is indeed a historical icon and as a result we feel compelled to excerpt all possible efforts to retain the classical flair throughout all renovations and upgrades. I am very happy to read that you enjoyed our renowned Imperial service, as we strive to deliver the epitome of service every single day. I am certain that your warm words will further encourage all team members to go the extra mile in the future again. The breakfast buffet being one of the first experiences of most of our guests each day deserves and receives a lot of attention by our Executive Chef and his team. Great to hear that you enjoyed the treat and found the “cherry on the cake” in our home-made sweet temptation – The Imperial Torte.

Once again thank you very much for choosing to stay at Hotel Imperial Vienna during your last trip to the European capital of culture. It would be a great pleasure to welcoming you back again in the not too distant future. In the meantime have a colorful and memorable springtime down under, whilst we will take in the colors of autumn.

Best regards,
Klaus Christandl
General Manager

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Reviewed 1 October 2013

We stayed here with our 4 children and we can't say enough good things about it! The rooms were so ornate and beautiful, I felt like a queen! The turn down service came with mozart chocolates and a bottle of water, which was a nice touch! We also had fresh pears in our room daily!

We also had breakfast at the hotel everyday, and there was a lot of variety to choose from! Lot's of pastries, eggs, bacon, tons of fresh fruit and meat & cheeses. Something for everyone!

The hotel was also within walking distance to the stephansplatz area with a lot of shopping and restaurants!

Perfect location and a friendly staff really made this hotel memorable! We hope to be back someday!

  • Stayed: September 2013, travelled with family
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2  Thank rmg421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 4 October 2013

Dear “rmg421” and family,

First of all I want to thank you for your recent stay with us and for sharing your experience with our TripAdvisor community.
We were very pleased to read your warm feedback about our rooms and our turn down service. It is one of our key priorities to maintain our standards on a very consistently high level. The breakfast buffet being one of the first experiences of most of our guests each day deserves and receives a lot of attention by our Executive Chef and his team. I am certain your compliments will further encourage our entire team to go the extra step in the future again.
Wishing you a fruitful and colorful autumn ahead and looking forward to welcoming you back to your “home in Vienna” in the not too distant future.

Yours sincerely,

Klaus Christandl
General Manager

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Reviewed 29 September 2013

A day was spent here at the most classic of hotels that I have been to in some time. Situated close to the Opera House, the hotel has some of the finest architecture and paintings that I have seen (other than in an Art Gallery) rooms are magnificent in classic style but still offering modern facilities. Lunch was taken in the restaurant and not only the service was superb but the cuisine excellent. Both the Pumpkin soup and the beef can be recommended, although my colleagues certainly enjoyed the Fish dish! If you want to enjoy absolute luxury this is the place to stay here in Vienna

  • Stayed: September 2013, travelled on business
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1  Thank Trenham Ian Weatherhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 3 October 2013

Dear „ Trenham Ian Weatherhead“,

First of all I want to thank you for your recent stay with us and for sharing your compliments with us and the TripAdvisor community. It is a pleasure to read that you enjoyed your stay with us and I am delighted to learn that you experienced the renowned imperial service and the exquisite cuisine.

Thank you for choosing the Hotel Imperial Vienna and I am very much looking forward to welcoming you back again soon.
Sunny greetings from a marvelous autumn day in the city of culture,

Klaus Christandl
General Manager

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Reviewed 27 September 2013

Okay, so this hotel is expensive. But you get what you pay for. Not only is it beautiful, you can't beat the location. Right behind the hotel is the Musikverein, and the Opera is just a short walk. This was important for us, since, in our opinion the music / concerts are among the best if not the best in the world. So that's for starters. Our room was magnificent. The bathroom alone was the size of many hotel rooms. A bath on one side and a shower (huge) on the other side. Our bedroom had a crystal chandelier and very nicely decorated. We felt like royalty staying this room. The bed was better than the one at our home (and we have an excellent one). I usually have a slight backache after sleeping on most hotel beds. Not this bed - it was simply luxurious - firm but soft at the same time (plenty of support without feeling you were sleeping on a rock). The Concierge staff is simply outstanding. Knowledgeable, friendly, kind, and always willing to help (and we asked for a lot of help). These guys are the best. We only had breakfast (which was excellent) in the hotel so I can't speak for the hotel restaurant. Bottom line, you get what you pay for and you get your money's worth with this hotel - every penny. I would stay there again in a heartbeat. We will definitely be back. Thanks to all the staff at the Hotel Imperial - you are simply the best!

  • Stayed: September 2013, travelled as a couple
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1  Thank Vlad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 3 October 2013

Dear “Vlad P” and partner,

Thank you very much for sharing your experience with us and our TripAdvisor friends. I am delighted to learn that you savored your stay in Vienna. The Hotel Imperial is indeed a former palace and we continuously strive to keep the traditional flair and all our rooms, suites and public spaces in a spotless condition. I am delighted that you experienced our renowned concierge service and found a devine rest in our bespoke beds. I am convinced that your feedback encourages our whole team to deliver the same high quality service in the future again.

Looking forward to the opportunity to welcoming you back to our palatial hotel and wishing you a fruitful and rewarding autumn ahead,

Yours sincerely,
Klaus Christandl
General Manager

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Reviewed 26 September 2013

Lovely hotel, well-appointed rooms. Not a fan of the bed. It was a bit too hard for me. I loved the bathroom. Spacious and with a tub! Hooray! Good walking distance to many sites, shopping and eats. This hotel has great food too! Breakfast that was over the top. Yum! A let down was the wifi as I had some business to do. Fortunately the backup plan worked in the Cafe downstairs. Service was good for the rooms.

Room Tip: I'd ask for a corner room if you can. It may have better views. This isn't really a place th...
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  • Stayed: September 2013, travelled on business
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Thank HappyRascal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 1 October 2013

Dear “HappyRascal”,

First of all we want to thank you for your recent stay with us and for sharing your experience via TripAdvisor. We were happy to read that you enjoyed your time in Vienna and that you savored our sumptuous breakfast buffet. We will take your comment regarding Wifi on board and will continue to seek out the best possible connectivity for our guests in all areas of the hotel.

Many colorful autumn greetings from Vienna,

Yours sincerely,

Klaus Christandl,
General Manager

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Reviewed 26 September 2013

We stayed here recently for 5 nights and had a fantastic experience.
Note: we are both SPG platinum and stayed on points.
Service was amazing from the time we arrived at the front door until the time we left ... great check-in experience, very friendly team. We were upgraded to a suite on the first floor ... amazing room, great old world charm as we like. Very comfy bed; nice large bathroom ... what impressed up the most was all the little touches .. daily treats in the room; custom business cards in case we get lost, etc.
We did have breakfast daily which was also very good ...
Overall, we have both stayed in a lot of hotels but this was one of the best experiences and visits we have had anywhere. Highly recommend this hotel for sure

  • Stayed: September 2013, travelled as a couple
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1  Thank d1289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 1 October 2013

Dear “darrennelson” and partner,
It is always a special delight to hear from frequent travelers such as you about your experience at our historical hotel. Thank for your loyalty to Starwood Hotels & Resorts. We are delighted to read that you savored a wonderful experience with us and that the personalized approach and attention to detail by our team members made a positive impact on your overall impression. Your compliments will most definitely further encourage my team to extend their fullest efforts in delivering memorable experiences for all our guests in the future as well!

I hope we will have the pleasure to welcome you soon again and remain,

with best regards from sunny Vienna,

Klaus Christandl,
General Manager

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Additional Information about Hotel Imperial Vienna

Address: Kaerntner Ring 16, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #16 of 358 Hotels in Vienna
Price Range: £255 - £1,100 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Imperial Vienna 5*
Number of rooms: 128
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