I have stayed in some fabulous hotels all over the World but nothing quite compares with the Imperial for opulence, splendour and a sense of history. This former royal palace is stunning and lives up to its well earned reputation.
The service is the right balance of respectful helpfulness without being intrusive and all the staff were faultless in their friendly professionalism. During our stay, they needed to deal with a lift failure causing it to be unusable at ground floor level and guests having to climb the amazing Imperial staircase to the mezzanine. This does not sound much of an imposition but the ceiling heights and hence floor levels are monumental. The staff helpfully suggested this should not be seen as an inconvenience but as an experience to be remembered. That actually worked!
The hotel is a short walk from the Staats Oper, City Centre and Karlskirche with a great tram service past the from door. It is a superb location.
Although there was some redecorating work being carried out during our stay, the only sign of this was that the Opus Restaurant was not open. The imperial Cafe serves meals, but the cuisine is limited and we had become rather tired of schnitzels, sausages and goulash. For this reason only I have given less than full, excellent rating. Which may be a bit harsh. I would recommend this hotel to anyone wanting a unique and luxurious experience.
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