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“Imperial - THE grand hotel”

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Hotel Imperial Vienna
Ranked #18 of 361 Hotels in Vienna
Certificate of Excellence
Reviewed 1 May 2014

Ever dreamt about being an emperor? Well, then Vienna is the perfect city to trigger your dreams and the Imperial is the perfect home base. A magnificent palatial building (it actually was built as a palace), located right on the Ringstrasse (the main road around the city center), you can walk to the opera in about 7 minutes.

Entering the building, you are welcomed in a bright and lavish reception area. However, it is smaller than it seems from the outside. The whole hotel, surprising at it may be at first sight, has an almost boutique-feel. (If you plan to host kinky parties, this is not the place.) The concierge and receptionist greet almost all the guests by name, as I have observed. They are very helpful, unobtrusive and professional and it is a joy to watch them work. If I ever were to conduct a tour showing future hotel staff what a grand hotel should feel like, I would have them spend time at the Imperial reception. And by using old-fashioned keys, you will have to interact with the staff quite a lot.

The hotel has a charming café, rather posh, but not as stiff as you would expect a café inside the Imperial to be like. There you can have a slice of the Imperial Torte, the house cake, so rich that a Sacher Torte seems healthy as a carrot but – in my humble opinion – much better.

The bar was recently re-located to a central lobby area just behind the reception. It is a beauty. If you happen to be at the hotel during one of the balls that take place in the Musikverein (Philharmoniker-Ball, Techniker-Cercle-Ball…), you can walk right through the bar and are there. The Imperial even hosts a (free) champagne reception before the ball. Talking about saving money: the drinks at the ball are so ridiculously overpriced that stingy me went to the hotel in between dances to quench my thirst with Imperial-cocktails to save money (and not to stand in line).

Many grand hotels have a built in disappointment-mechanism: about 15 minutes after standing in awe at the entrance, you enter your room and it looks…well…different. Not so at this hotel: the rooms exploit the building’s grandeur to the fullest but have all modern amenities. The bathrooms are full of marble and tasteful. The only annoying thing is the TV system as it takes you about 5 minutes to click through a complicated menu in order to just watch TV.
Now, I do not know every room and old hotels tend to have very different rooms. But I have been a guest several times and every time was I more impressed.

The last time I visited, I almost spent a week there and I not only felt like a little emperor but it truly felt like home. To me, this is THE grand hotel in Vienna and one of my all-time favorites.

  • Stayed: February 2014, travelled solo
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3  Thank JNasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 April 2014

Stayed here last week to celebrate a special event and the Hotel and it's staff went out of their way to make our stay special. We were upgraded to room 233 which is bigger than the entire ground floor of our house in England and with a high ceiling so high it was possible to hang a chandelier adorned in twinkling crystal which had obviously never been touched by the Trotters.

The Concierge Desk couldn't have been more helpful especially Herr Michael Moser who organised at very short notice great value tickets to see Die Fledermaus at the Volksoper. We felt a bit like the muppets as we peered over the edge of our private box to see a fantastic spectacle with discreet subtitles in English above the stage. Herr Orlando Donato also gave us great support and information.

Breakfast in the Cafe is an array of top quality produce magnificently displayed by a team of people who take great pride in looking after their guests. The cafe functions all day with main meals and incredible pastries designed to tempt you. I had the best Vienner Schnitzel possible with a Gruner Veltliner which I would love to be able to buy back home. The cafe is also a focal point for many locals who come in to read the paper and drool over the cakes in the afternoon.

We dined in the Opus Restaurant one evening and were treated to inspired culinary delights. The experience starts almost immediately with a stream of amuses-bouche. Although I loved by Langoustine starter I would have loved it more if it had been Langoustines. Our main course of Turbot was absolutely delicious. Being unable to buy many varieties of Gruner Veltliner in the UK I am not very familiar with this cepage and asked the Head Waiter/Sommelier for advice. He said "Do you trust me?" Of course I did and we were presented with a great bottle of wine at a very reasonable price.

The entire staff of this hotel are focused on giving their guest the best possible experience. respect them for their dedication and will be delighted to return here in the future.

Room Tip: We had a room on the front of the hotel and slept with the window open. We are not deaf but did not...
  • Stayed: April 2014, travelled as a couple
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1  Thank JAMES L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Stayed in a junior suite, the staff were excellent, the room was exactly as expected if not a little larger, breakfast was continental in style again as expected.
The hotel is situated on the kaerntner ring as stated so a little more walking to do than if you stayed at the sister Bristol hotel, that said however everything is not far away.
We stayed for 3 nights in early December no snow at that time but wrap up warm, it is chilly.
Christmas markets are scattered all over and a good place to warm up with hot toddies.
Thoroughly recommend visiting Vienna and staying at the Imperial hotel.

  • Stayed: December 2013, travelled as a couple
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Thank Darrell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Stayed at this delightful hotel. Images do NOT do the place justice. The interior is exquisite. The staff are friendly and efficient. Food served is well prepared and varied. The bar has an evening pianist, not obtrusive but noticeable. The concierge team were excellent, nothing was too much trouble and were helpful in recommending restaurants and concerts.

  • Stayed: April 2014, travelled as a couple
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Thank NigelandCarol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

I stayed here last week with a friend, the Hotel is beautiful and steeped in History, it is in great location for sightseeing. The staff were excellent always friendly and polite and extremely helpful and professional, to all the staff I would give 10 out of 10. The breakfast is very good with a very large choice of food to suit all tastes. The Piano Bar is superb and a lovely place to relax after a hectic day although we were told there would be piano player on the second night of our visit but there was not which was a shame because we had been looking forward to this.

We had booked a Deluxe room and we were very disappointed in the size of the room which was very small for a hotel of this standard and did not to us represent what you would expect of a Deluxe room, the room we were given is pictured on the website as a Classic room and we had paid for a Deluxe room.

Overall I would rate this hotel highly and would be happy to recommend it to other travelers who are considering a stay in Vienna.

  • Stayed: April 2014, travelled with friends
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Thank JuliaTo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

A magnificent hotel. Lovely staff and fabulous interior. Stayed in a deluxe room. Hard to fault except for a few small things. The hair drier was the usual pathetic hotel bathroom offering - surprising in a hotel of this quality - and the room and bathroom was a bit smaller than expected. A turndown service and bottled water provided at night - a nice touch. The breakfast was excellent - great choice and a chef standing by to make eggs / omelette of your choice. The bar is fabulous, with great bar staff. I recommend ordering a cocktail and just relaxing and taking in the ambience! Overall, a lovely place. Shame about the rain!!

  • Stayed: April 2014, travelled with friends
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1  Thank suzywong00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Staying at the Imperial hotel is a fantastic experience and I would strongly recommend it.

I stayed here during a sunny weekend in Mid April with my scrawny companion everything the hotel and city of Vienna have to offer are fantastic.

The hotel is in a great central location, with an underground train station, city bike rental station and many amenities on its door step.

Beds are comfortable, wifi is free, breakfast is comprehensive and the entire setting is excellent. While it does have a gym and sauna, a jacuzzi or pool would be nice!

I would definitely recommend this hotel.

  • Stayed: April 2014, travelled as a couple
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1  Thank ThomasheenOgRua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
klauchr, General Manager at Hotel Imperial Vienna, responded to this reviewResponded 23 April 2014

Dear „ThomasheenOgRua“ and partner,

Thank you very much for your top score in your review about your stay with us in mid-April. It is particularly rewarding to hear that you would have no apprehensions to recommend us to others.

Hopefully we will have the opportunity and privilege to welcome you back once to the Hotel Imperial again in the not too distant future.

Have a wonderful early summer! Imperial greetings from Vienna to Dublin.

Klaus Christandl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Imperial Vienna

Address: Kaerntner Ring 16, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #18 of 361 Hotels in Vienna
Price Range: £308 - £597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Imperial Vienna 5*
Number of rooms: 128
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