I reserved a Penthouse Jr. Suite with Terrace for 550EU for four nights. I called the day before to reconfirm with the concierge. I was given room 657 with no other choices available. I would describe this room as an under-the-roof garret with a small balcony. The online home page of the Bristol was not an accurate description at all, bordering on false advertising, and gave a false impression of what one was buying sight unseen.
The carpet in this room looks like a bad hallucination from the sixties that never got cleaned up. It gives the room a very bad feeling but matches the brownish wall paper for overall gloom. At the end of the hall the room is next to the furnace for the hotel with constant noise and sounds of running and dripping water.
There are no windows except for the door leading to the balcony which means keeping the door open for air, which is not easy, as it is not set up for being kept open. I would have even been OK with all of this, since they could not change my room, if it had been advertised and priced properly. As it is I feel misused.
Other than this the food was inedible. The breakfast felt more like a cafeteria line than a five star hotel. Waiting in a long line for some bad eggs with plate in hand and no table service at all might be called a buffet . . . Dinner was just as bad with the grand finale of a chocolate dessert that was so badly imagined that it topped the bill of a bad meal. The wine however was quite good although the wine steward never appeared and after two tries I just ordered it without help.
With no spa or pool and a small work out room not much to comment about here except in its absence.
I used to stay in this hotel many years ago before it became a chain. The food was always good and it was just under the Sacher Hotel it's neighbor in terms of quality. Now it has fallen to the level of a mid-price motel. Not recommended. Get the cheapest room at the Sacher for a better experience.
- Official Description (provided by the hotel):
- Luxury Hotel Bristol Vienna is located right next to the Vienna State Opera and has been an inspiring meeting point for Vienna's cultural and business life for around 120 years. Opened in 1892, the hotel still serves as a living example of Viennese charm and is famous for its personalised service and even offers a specialised service for those who wish to bring their pets along. Let the Luxury Collection Concierges be your guides to Vienna. They will gladly give you valued tips of places for inspirational encounters and experiences. ... more less
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- Also Known As:
- Bristol Hotel Vienna