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“Fantastic Location and Service”

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Mercure Secession Wien
Ranked #140 of 362 Hotels in Vienna
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Location and Service”
Reviewed 1 December 2013

Love the location. My room has a good view to see the "cabbage head" of Secession and Naschmarkt is just around the corner. Right at the other end you can walk to the shopping belt.
The subway stop is just a short 2 min walk from the hotel and the Opera house reachable within 5 mins walk. There's really no complain about this hotel. Excellent.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerrytlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 4 December 2013
Dear guest,
thank you very much for taking the time to describe your impressions about your stay. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Finland
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 November 2013

Excellent location. Just around the corner to Naschmarkt but still walking distance to Stephansplatz too.
Rooms are shabby and old. Bed is narrow. When we arrived we were told we were upgraded to a suite. This meant a room with small kitchen. Windows opened into a hallway next to the elevator. This meant we could not keep curtains open at all because everyone going to the elevator had a view to our room. Next day I requested change and we got a suite with window towards the street. That was better even though room was quite much smaller. I would not call these rooms suites since the only difference is that small kitchen which at least we did not need at all. WLAN was very slow.
This hotel could be rated as 3 stars, not 4. I would not pay the normal price for it but if you can get a good deal then it is worth it due to best possible location.

Room Tip: Make sure your room window does not face the corridor.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ova2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 27 November 2013
Dear guest,
thank you very much for taking the time to describe your impressions regarding your stay at our hotel. First of all, we would like to apologize for the inconveniences described.
Your comments are highly valuable to us to constantly improve the quality of our service.
Please be assured, that an excellent treatment of our guests is first priority to us.
We are looking forward to welcoming you again in our Hotel.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2013

Stayed in this hotel 2 nights and the experience was excellent. It is not expensive the location is great and the service is very good. The bedroom we had was like a suite and it has excellent facilities and furniture. Excellent location (Opera- Naschmarkt - museums - city center – shopping Etc.). Very helpful staff- good breakfast -indoor garage- free WI-Fi (a little complicated to register..). Will definitely like to come back.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikolos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 18 November 2013
Dear guests,
thank you very much for taking the time to describe all your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 October 2013

I was in town for a conference and tried booking rooms too late. But public transportation is great in Vienna and I have always liked Mercure hotels and got this one for a reasonable price. The main draw is that the location is great - this is very near a subway stop, right across the street from the Secession and right around the corner from a great Farmer's market. This is great for tourists.

For someone here on business, not so great. You do have to travel to get anywhere , which I expected, but the extremely poor internet was unacceptable. When I arrived, there was a person from Spain complaining about it! Now that I'm using tripadvisor more, I see the internet has been a complaint before also.

Finally, if you want quiet, definitely do not get a street facing room. This was the only one available when I checked in and I couldn't believe the number of sirens there were when I was trying to take a nap immediately after arriving in town.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrainDoc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 28 October 2013
Dear guest,
thank you very much for taking the time to describe your impressions regarding your stay at our hotel. It is always a pleasure to receive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to apologize for the inconveniences with the WIFI and we will find a solution with our provider. Please be assured, that an excellent treatment of our guests is first priority to us.
We hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 October 2013

When I was going to Vienna for the first time I decided to stick to hotel chains that I’m a member of and it turned to be one of Accor hotels. Not being familiar with the area central location looked as a best available option. Mercure Secession Wien isn’t really in the city centre but is 3-5 minutes from a subway station which makes it very convenient. Walking to the city won’t take long either – about 10 minutes or so.

Rooms were nicely decorated with that bit of chic of medieval times. Room that I’ve got was spacious with a massive spa in the bathroom that I enjoyed. All the required furniture plus a little extra like a coffee table, an ottoman, etc. The other think that I must note is a breakfast! The selection was one of the best I have ever seen – like half a dozen of different breads and another half a dozen of sugars (!) as well as yogurts, pate, spreads, jams and everything else that I can’t remember. Every single morning was really worth it knowing that you’ll be welcomed at the breakfast.

Hotel staff is very helpful and fluently speaks English, German, Italian and Russian (for those who are interested) and maybe other languages as well...

So I would definitely give it five stars and will return to that hotel on my next visit to Vienna.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Immotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 14 October 2013
Dear guest,
thank you very much for taking the time to describe all your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback like yours. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 October 2013

Arriving by car from Prague, the access to the hotel was perfect. We spent 3 nights in the hotel and it met all of our requirements. The location was perfect as it was close to everything and just around the corner from the best markets we have seen, sampling bit and pieces from the vendors. Our room was excellent and the staff were polite and well equipped to suit our needs, offering assistance with directions. Hotel is within walking distance to shopping, museums and other attractions. Supermarket was close by. Breakfast was excellent and the service staff went well beyond our requirements. Parking was a little expensive around 19 euro per night.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beetle101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 14 October 2013
Dear guest,
thank you very much for taking the time to describe your impressions about your stay. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Secession Wien

Property: Mercure Secession Wien
Address: Getreidemarkt 5, Vienna 1060, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Mariahilf
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#66 Family Hotel in Vienna
#105 Luxury Hotel in Vienna
#116 Romantic Hotel in Vienna
#130 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Secession Wien 4*
Number of rooms: 70
Official Description (provided by the hotel):
A home away from home, right in the centre of Vienna. Our cosy 4 star hotel is celebrating its 100th anniversary and has been completely renovated to mark the occasion. The Mercure Secession offers a combination of classic Viennese style and modern comfort. Facilities include 70 spacious, airconditioned rooms, suites and apartments, bar with Internet terminal, WLAN in the lobby and private parking. The opera, Stephansdom Cathedral, museums, Ringstrasse and Karntnerstrasse are only a short walk away. ... more   less 
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Also Known As:
Mercure Secession Wien Hotel Vienna
Mercure Hotel Secession Wien
Mercure Hotel Vienna

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