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“Friendly Service”

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Mercure Secession Wien
Ranked #132 of 360 Hotels in Vienna
Singapore
Level 6 Contributor
106 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Friendly Service”
Reviewed 23 June 2014

We stayed 2 nights in a Junior Suite room. The Junior Suite room is very spacious with an equipped kitchenette, a huge bathroom and an espresso machine. The only feedback is that the bath tub cum shower is impractical as the toilet floor gets very wet after a shower.

Front Office personnel is warm and friendly though his recommendation of Cafe Museum is not good. Ambience is nice, but food quality is disappointing, and expensive at Euro 102.40 for meal for 4 persons. Dinner @ Viet Thao the next night (about 4 shop units from Cafe Museum) on the other hand is very good. We had fried rice with pork, fried noodle with beef and 2 beef pho and 1 beer costs Euro 40.

Location wise, we cannot fault its accessibility to Naschmarkt which is just next door, Karlskiche is 10 mins walk and Zentrum is about 20 mins walk. Schonbrunn Palace is only 5 km from the hotel. Satisfied with our stay!

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rainbowlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 25 June 2014
Dear guest,
thank you very much for taking the time to describe all your impressions about your stay in Vienna. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive good feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Manila
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 June 2014

This hotel is nicely located, walking distance to the famous Vienna Opera House, the shopping streets and a bit further, to Stephenplatz. Rooms are reasonably sized, adequately furnished, clean and with decent bathrooms. Hotel staff were competent and helpful. Breakfast was good and varied. For the price that we paid, this hotel offers good value for money. Overall, this is a good value hotel in a good location.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilda U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 23 June 2014
Dear guest,
thank you very much for taking the time to describe all your impressiona about your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 June 2014

We chose this hotel based on appearance, price and location and we were not disappointed. The hotel was within comfortable walking distance of the Opera House, Naschmarkt, two U-stations, tram services, numerous cafes and wine bars and the Musikverein. For the price, our room was well appointed and spacious. Service requests were dealt with promptly and reception staff were always helpful with concert bookings, etc. If we visit Vienna again, we will definitely return to this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmgtravelsandfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 10 June 2014
Dear guest,
thank you very much for taking the time to describe all your impressions about your stay in our hotel. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

Our room was lousy but the receptionist offered us a sweet apartment instead with no extra charges. So it all went well as it ended well. The area is special, not too central so you don't feel like a tourist, but more like a visitor.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uberl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 2 June 2014
Dear guest,
thank you very much for taking the time to describe your impressions regarding your stay at our hotel. First of all, we would like to apologize for the inconveniences described.
Please be assured, that an excellent treatment of our guests is first priority to us.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 May 2014

The hotel is in a good location, walking distance from major attractions, and short walk to metro station. The front desk staff was very helpful in recommending coffee houses and biesln to visit.

The room is cosy and comfortable, but the glass shield at the bathtub is not wide enough to prevent the water from the shower from splashing and wetting the floor. Walls are quite thin too. But in-room Wi-Fi is a great plus. Hot food selection at breakfast is quite mundane, but cold food, bread, cakes and cereal selection more than made up for that.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FaithHuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 26 May 2014
Dear guest,
thank you very much for taking the time to describe your impressions about your stay. It is always a pleasure to receive positive feedback. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 May 2014 via mobile

Very nice building and surroundings. Close to everything: shopping streets, Viena Opera House, and all impresive buildings that are a MUST see when visiting Viena. We didn't have breakfast included, but there are plenty of cafes around and supermarkets, and also tea & coffee are provided in the room
Our room was huge, and so was the bathroom.
I would definetely stay in this hotel when visiting Viena

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gstraveltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth D, Manager at Mercure Secession Wien, responded to this review, 19 May 2014
Dear guest,
thank you very much for taking the time to describe all your impressions about your stay.
We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive good feedback. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Elisabeth Dissauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Secession Wien

Property: Mercure Secession Wien
Address: Getreidemarkt 5, Vienna 1060, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Mariahilf
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#66 Family Hotel in Vienna
#97 Luxury Hotel in Vienna
#116 Romantic Hotel in Vienna
#130 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Secession Wien 4*
Number of rooms: 70
Official Description (provided by the hotel):
A home away from home, right in the centre of Vienna. Our cosy 4 star hotel is celebrating its 100th anniversary and has been completely renovated to mark the occasion. The Mercure Secession offers a combination of classic Viennese style and modern comfort. Facilities include 70 spacious, airconditioned rooms, suites and apartments, bar with Internet terminal, WLAN in the lobby and private parking. The opera, Stephansdom Cathedral, museums, Ringstrasse and Karntnerstrasse are only a short walk away. ... more   less 
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Also Known As:
Mercure Secession Wien Hotel Vienna
Mercure Hotel Secession Wien
Mercure Hotel Vienna

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