The location is central, the hotel is perfectly up to the expectations, the spa is nice, but my rating is low because there are things that at this level and specially for a member of LHW association shouldn't happen.
Upon my arrival (about 13.00) my room was not ready, and it took them more than 1 and half hour to set it ready (they did offer me a free cocktail (at 14.00!). I was upgraded room 624, but that is normal for members of LHW if rooms are available, and certainly the hotel was not full. I received my vouchers for continental breakfast, which was good and plenty, but to access at the buffet they asked for 9/10 euro extra, (my package included continental breakfast for 2, but I was alone, so easily they could have recovered the cost). The interesting part (I stood 2 nights) was Internet: the first day while waiting without a room a was given access with a voucher, and I noticed the line was slow, next day I had to login again, and as LHW member I have free Internet, but logging in the offer was for either a free of charge (for all guests) very slow wifi or a faster option at almost 10 euro a day. I called reception for explanation to which choice I was entitled, and after more than one hour of wait without answer I decide to go out for dinner. I mentioned the question to a very efficient lady (unfortunately I forgott her name) and she told me she'd take care. I came back and a nice message explained that LHW members are entitled (as obvious) to the higher speed free option. (I have to clarify that LHW membership is not free of charge, that's why they receive certain agreed conditions).
Finally in the morning I present myself for the check out procedure and I am told that as extra I have the high speed Internet connection option (as resulting from the computer), luckily I had still the written message of the previous evening, so with the excuses was canceled, but when mentioned the lodging cost I tought that the price requested was at least 50 euro's higher than the agreed price (on the LHW booking confirmation) luckily again I had my copy of reservation. Of course again they excused themselves .
My conclusion is that either they have a bad communication system, or a chap management that tries to take small advantages from superficial clients. This is not GRAND at all!
- Official Description (provided by the hotel):
- The Grand Hotel Wien is one of the most luxurious hotels in Europe. Its location in the middle of Vienna, just a few steps to the Vienna State Opera and the ,,Kärntner" Street, is incomparable. The deluxe hotel combines noble ambience, best service and gourmet cuisine. The 205 luxurious and technically state-of-the-art rooms and suites guarantee comfort and well-being due to luxury furniture, elegant design and most modern technical equipment. Even the expectations of the most demanding guests are met. Guests can enjoy culinary delights in four restaurants and two bars. Highlights are the traditional Japanese restaurant "Unkai" and the restaurant "Le Ciel by Toni Mörwald", both decorated with numerous awards. Le Ciel by Toni Moerwald is also our Michelin-star awarded gourmet restaurant. The view over the rooftops of Vienna makes every visit at the gourmet restaurant of the Grand Hotel Wien an unforgettable event. Enjoy the extraordinary menus and excellent dishes in an exquisite atmosphere. At the Grand Spa 605, located on the 6th floor of the house, an oasis of tranquillity and wellbeing awaits you. The Spa is equipped with sauna, steam bath, a separate area for women with sauna, steam bath, quiet zone, a cardio area with the latest sports equipment and two treatment rooms with one of the most extensive cosmetics and massage treatments in Vienna. In the second basement, one of Vienna's biggest ballrooms, the "Quadrille" can be found, offering a glamorous ambience for every occasion. On the 4th floor new meeting rooms function for all kind of venues, conferences and press events. The demanding criteria of the prestigious international Green Globe label confirm the green stance of the Grand Hotel Wien on sustainable tourism in all of its establishments. Green Globe is an internationally recognized certification program designed for the travel and luxury tourism industry. Its Corporate Social Responsibility (CSR) standards are applicable to several types of structures such as resorts, spas and casinos. ... more less
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- Also Known As:
- Grand Hotel Vienna