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“Very slow service in the restaurant”
Review of Grand Hotel Wien

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Grand Hotel Wien
Ranked #29 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 22 September 2013

Avoid eating there - the service was extremely slow today. It took 20 minutes for my order to be taken and the food took 40 minutes to arrive. The drinks order was wrong. This was just lunch. The waiter didn't seem to care. I was tempted to walk out.

  • Stayed: September 2013, travelled on business
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4  Thank MarkAkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 3 October 2013

Dear MarkAkl,

Thank you for taking the time to tell us about your stay at Grand Hotel Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Hotel Wien, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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477 - 483 of 1,223 reviews

Reviewed 21 September 2013

stayed for short break 14th to 17th september,cannot fault in any way beautiful room, excellent service and plentiful breakfasts.Vienna itself was also beautiful and a place we would love to go back to.

  • Stayed: September 2013, travelled as a couple
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2  Thank typicaltourist_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 30 September 2013

Dear typicaltourist_13,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations and Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2013

The hotel is perfectly located for all concerts you may wish to attend, just a few steps from the Opera. The staff is SUPERB and food is WONDERFUL. We had the breakfast and it could not have been better. It is a steal for the quality and the service. The room was WONDERFUL. In the evening, we had dinner or snacks, in a buffet form, and it was perfect.
The concierge bought all the tickets for the shows( The Boys' Choir, the horses, Mozart, etc) and they were great tickets, at a lower price than I would have been able to find myself. I had emailed them beforehand. If you wish a private Vienna tour, it can be arranged too.
All I wish is to come back next year...

Room Tip: Choose this hotel and you will not regret,
See more room tips
  • Stayed: September 2013, travelled with family
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2  Thank mbsilveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 23 September 2013

Dear mbsilveira,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations and Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

Vienna State Opera house in 5 minute walk distance, shopping gallery available from the hotel, beautifully decorated spacious rooms, helpful and friendly staff. It is our choice when we come to Vienna (being in this hotel for closely 10 times) and feeling here like at home, If you have not got any plans for your stay, the consierge is at your service. Several times we purchased opera tickets via concierge, book table in nice restaraunts so everything/everybody in the hotel makes your stay here splendid.

Room Tip: Please try Japanese breakfast that is served as a part of the main breakfast. It is delicious!
See more room tips
  • Stayed: September 2013, travelled as a couple
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1  Thank alenchik2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 18 September 2013

Dear alenchik2013,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations and Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013 via mobile

I have stayed for 4 nights with my family. We had two exclusive rooms. Spacey rooms and wonderful bathroom. Staff helpful specially the doorman. Shopping is close by. And even the historical part of vienna is 10 minutes walk away. Nothing negative except that few days after I checked out the hotel deducted some money from my credit card with informing me why neither before nor after.(maybe an unpaid check they forgot about)

  • Stayed: August 2013
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1  Thank traveller2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 18 September 2013

Dear traveller2255,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

I have to apologize for the issue that during check-in nobody informed you, that we will do an authorization on your credit card for the extras that you may have during your stay with us.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations and Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013

Close proximity to Opera House, good service, typical 5 star service. Location is very central and the rooms are nice and well decorated. The restaurants are good with the coffee shop having an outdoor café area which was good for the summer and watching the activity go by.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Ayaz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 9 September 2013

Dear Ayaz L,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

This hotel is very nice. It is a 5 star and you pay for that. It is located in the center of town two blocks from major pedestrian streets. The restaurant has outdoor seating and it is attached to a mall

The staff is very helpful and friendly.

  • Stayed: September 2013, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa A, Leiter Gästebetreuung at Grand Hotel Wien, responded to this reviewResponded 9 September 2013

Dear Tim E.,

We appreciate your comments regarding your recent stay at the Grand Hotel Wien. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vanessa Alvarez Fernandez
Guest Relations & Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Wien

Address: Kaerntner Ring 9, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Vienna
#15 Romantic Hotel in Vienna
#23 Luxury Hotel in Vienna
#28 Business Hotel in Vienna
#28 Family Hotel in Vienna
Price Range: £159 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
The Grand Hotel Wien is one of the most luxurious hotels in Europe. Its location in the middle of Vienna, just a few steps to the Vienna State Opera and the ,,Kärntner" Street, is incomparable. The deluxe hotel combines noble ambience, best service and gourmet cuisine. The 205 luxurious and technically state-of-the-art rooms and suites guarantee comfort and well-being due to luxury furniture, elegant design and most modern technical equipment. Even the expectations of the most demanding guests are met. Guests can enjoy culinary delights in four restaurants and two bars. Highlights are the traditional Japanese restaurant "Unkai" and the restaurant "Le Ciel by Toni Mörwald", both decorated with numerous awards. Le Ciel by Toni Moerwald is also our Michelin-star awarded gourmet restaurant. The view over the rooftops of Vienna makes every visit at the gourmet restaurant of the Grand Hotel Wien an unforgettable event. Enjoy the extraordinary menus and excellent dishes in an exquisite atmosphere. At the Grand Spa 605, located on the 6th floor of the house, an oasis of tranquillity and wellbeing awaits you. The Spa is equipped with sauna, steam bath, a separate area for women with sauna, steam bath, quiet zone, a cardio area with the latest sports equipment and two treatment rooms with one of the most extensive cosmetics and massage treatments in Vienna. In the second basement, one of Vienna's biggest ballrooms, the "Quadrille" can be found, offering a glamorous ambience for every occasion. On the 4th floor new meeting rooms function for all kind of venues, conferences and press events. The demanding criteria of the prestigious international Green Globe label confirm the green stance of the Grand Hotel Wien on sustainable tourism in all of its establishments. Green Globe is an internationally recognized certification program designed for the travel and luxury tourism industry. Its Corporate Social Responsibility (CSR) standards are applicable to several types of structures such as resorts, spas and casinos. ... more   less 
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Also Known As:
Grand Hotel Vienna

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