We entered the door from a long adventurous journey with bagged backpacks. Not surprisingly, the doorman did not expect us to enter. However, when he realized we were entering, he immediately came to our aid. Those who say this hotel is too stuffy, must not be minding their manners or be dressing appropriately. Sure, some guests are pretentious, but the staff were friendly to all, smiling, competent and most helpful. We appreciated the personal attention, and we thoroughly enjoyed our stay.
Some on TA have said the decor is too dated. Again, I will comment. If you enjoy Austria and it's history and fine furnishings, you will appreciate the timeless comfort of this hotel - lovely in every way. Of course, all the comforts of heated bathroom floors, turn-down service, special lighting, etc. Take advantage of circumventing the queue for Cafe Sacher: the hotel reserves tables for hotel guests through their "secret passage."
We almost did not stay here due to TA negative comments. We are so glad we did stay. We would have missed out on a great location and wonderful Viennese accommodations. More