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“Excellent location, service staff and decor”

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Mercure Wien Zentrum
Ranked #122 of 362 Hotels in Vienna
London, United Kingdom
2 reviews
“Excellent location, service staff and decor”
Reviewed 24 December 2013

Excellent location - near (4-5 mins) airport bus stop, U bahn station, quietly situated in side street yet metres away from good shopping street with restaurants, 5-6 minutes to St Stephens Cathedral. Décor modern, furnished well, free w-fi. Good restaurant (excellent breakfasts!), But if that is not enough the staff are first class - several languages, very helpful, kind and knowledgeable. Highly recommended!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGHSE3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 31 December 2013
Dear Guest,
thank you very much for your terrific feedback after your recent stay with us!
Your words motivate all the staff incouraging in offering always a top service!
We are glad to have had you here and we look forward your next visit!

Best wishes and happy 2014!
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,445 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
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English first
Franklin, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 December 2013

The hotel was everything I hoped it would be. The staff is efficient and friendly. My room was clean and comfortable. I felt safe staying at the hotel. I have already recommended this hotel to friends if they ever travel to Vienna. It is just a short walk from Stephansdom and several Christmas Markets.

Room Tip: I chose a double room and found the bed to be excellent. It was very comfortable and the sheets and...
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 24 December 2013
Dear Guest,
thank you very much for your review after spending some nights in our hotel!
I am really glad to read that we completely met your expectation and that you had an enjoyable time with us and in Vienna.
We wish you merry Christmas and we hope to welcome you and your friends soon at Mercure Wien Zentrum!
Sincerely,

Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
1,062 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 419 helpful votes
Reviewed 22 December 2013

One of my favourite Hotels.Refurbed room 903 is superb .Decor modern,very clean.rooms with baths and showers available.Free Wifi.
Reception Staff are great,they speak lots of languages,are kind ,welcoming and knowledgeable.
Great rates on the Internet.
Vienna is a wonderful city.The truly integrated Transport System is the envy of many.Not a car place,parking costs,fly here or train here.
This is the place to stay in Vienna.

Room Tip: Book on the Internet for best prices.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JANETDENISE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 24 December 2013
Dear Guest,
thank you so much for your terrific feedback after your stay with us!
We are happy to read your words and proud to have had such an ethusiastic guest!
We look forward welcoming you again soon in Mercure Wien Zentrum and we wish you all the best and a joyful Christmas!

Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petah Tiqwa, Israel
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 December 2013

The location is amazing!!! Breakfast is very good. The rooms are couzy and very clean and the stuff are amazing: very nice and helpful.they gave a fast and good respond to every silly question I asked, I will stay there anytime I visit Vienna!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yanivek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 15 December 2013
Dear guest,
thank you for your terrific feedback! We are really happy to read that we are your home in Vienna! Your words are of a great motivation for the staff!
We will be happy to welcome you again soon in Mercure Wien Zentrum!
Best wishes,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
300 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 12 December 2013

If you're visiting Vienna for romance or culture then this hotel won't set the mood for your trip. it's a charmless, central hotel that provides no more than a modestly comfortable, clean and warm night's sleep at a reasonable price. If you're intent on business then that's ok, otherwise it's not exactly a destination in its own right!

Reception staff were friendly, welcomgin and efficient, but restaurant service could be tightened up a littlle. I'm not sure i've seen less enthusiastic breakfast waiters.

All in all, it's an acceptable hotel that you'll instantly forget.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 14 December 2013
Dear Guest,
thank you for leaving a review on Tripadvisor.
Our aim ist to build an exceptional stay for every guest and I am really sorry to read that we did not achieve it with you.
I hope we will have one more chance to convince you of the quality of our services.
Best wishes and a happy Christmas time,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 December 2013

We stayed 3 nights recently, picking it for the location that allowed a short walk to sights (in case it was cold, which it was). We were in the "classic" building. Our first room was on the top floor with only a dormer window, but the room was conveniently laid out and large. The hot dry air bothered us a lot, so we asked about a humidifier. They didn't have one, but changed us to a different room on the 3rd floor for the next 2 nights. It didn't have the hot-dry-air problem, and was fine. (Both rooms had tiny bathrooms.)
The nice extras: very good coffee (with lots of choices) in the lobby whenever you want it. Both herb and black tea in the rooms. And best, on Saturdays there is a complimentary guided walking tour (2 hours) of interesting architectural sights around the hotel (ends at Stephansdom).
The staff is very cordial and helpful as well.

Room Tip: When we got changed (on our request) we had to take a smoking room, but there was almost no odor. S...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABooLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 14 December 2013
Dear Guest,
thank you very much for writing a detailed review after staying with us!
It is always nice to receive positive feedbacks and I am glad that you had an excellent time with us and in Vienna!
Once again I do apologize for you changing room. I am happy to hear that, once settled, you had a comfortable stay.
We hope to welcome you again soon.

Best wishes,
Elena Covelli
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
1 review
Reviewed 7 December 2013

Excellent breakfast and the best service i have ever recieved from a 4-star hotel. I also recommend the hotel restaurant. The restaurant gave us the best service that we recieved in Vienna during our 6-day stay.

Room Tip: Select a room in the main building, since the hotel is separated into two buildings on both sides of...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony-Michael_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 8 December 2013
Dear Guest,
thank you so much for your terrific feedback after your 6 nights stay! I am so happy to read your words: they are of a great motivation for all the Staff!
We look forward welcoming you again to our hotel and wish you all the best,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Wien Zentrum

Property: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#63 Business Hotel in Vienna
#80 Family Hotel in Vienna
#89 Luxury Hotel in Vienna
#89 Romantic Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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