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“Excellent hotel, excellent location”

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Mercure Wien Zentrum
Ranked #122 of 362 Hotels in Vienna
Switzland
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent hotel, excellent location”
Reviewed 19 April 2014

I spent 1 week looking for the perfect spot on trip advisor and booking sites as we had to stay 2 nights in Vienna.
I finally chose Mercure Zemtrum and i would definitely go back there.
There is 2 building, we went in first one in front of the cinema.

~20 minutes from the Airport (with CAT + 1-2 metro stop).
2 minutes walk from the nearest Metro station which is also the starting point for boat (twin city liner) to Bratislava.
And of course: 3-5 minutes walk max to Stefansplatz and no need to say you are in the middle of Vienna center (meaning you can see / visit everything without even taking the metro).

We got room at 8th floor. Very quiet. We didn't hear anything. No bathroom, but the shower is brand new. Room was new and well furnished. Very good breakfast (even latter miachato !) and service.

We left our baggages when arriving and leaving, excellent service. Good price as well compared to others hotels in the Vienna center.

Room Tip: The higher the room, the more quieter it will be as there is a cinema in front.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrEdSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 23 April 2014
Dear Guest,
thank you so much for your terrific feedback after staying with us!
Your kind and enthusiastic words are the best motivation for the whole team as we strive to offer our guest always the best service.
As you say in your review, our location is the perfect starting point for visiting Vienna as we are just a couple of minutes far from the main square of St. Steven.
We would be happy to have you again as guest in our hotel!
Best wishes from sunny Vienna,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,445 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
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English first
East Sussex, United Kingdom
Level Contributor
162 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 17 April 2014

A good sized clean room with a good sized bed. The staff were really polite and helpful and the hotel is perfectly located to get around the centre of Vienna. I didn't really get much sleep on the 1st night which may have been due to nerves (marathon the next day) or the sound of revelers in the streets outside - I would strongly suggest taking earplugs with you. Slept much better on the second night because I WAS one of the revelers outside! A comfatable, good value hotel in a good location with friendly staff

Room Tip: Either: Take ear plugs with you - there are quite a few bars and the noise of the drunks leaving ech...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 23 April 2014
Dear Guest,
thank you so much for leaving your feedback on your recent stay in Mercure Wien Zentrum.
It put smiles upon our faces to read that you had a comfortable time with us and you got advantage of our perfect location and friendly staff!
We look forward welcoming you again soon!
Best greetings from sunny Vienna,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2014 via mobile

The room was dark and unpractical, making it difficult to find somewhere to put the luggage. The wall-to-wall carpet had stains, the bathroom was tiny and the staff was not very helpful. On my departure day, check-out was so slow, I was almost late for my meeting. For this price I had higher expectations, and I will definitely choose a different accommodation for my next stay in Vienna

Stayed March 2014, travelled on business
Helpful?
Thank calavoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 23 April 2014
Dear Guest,
thank you for sharing your opinion after your stay with us.
I regret to read that our hotel and service did not meet your expectation and I do truly apologize.
It is a pity not to have had the possibility to show you the different kind of rooms we have: maybe some of them would have met your taste better and we could have helped you in moving.
I please ask you to contact us under h0781@accor.com: we would be glad if you could give us a chance to convince you of the quality of our services.
Best regards to Norway,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2014

The hotel was perfectly located, close to the metro and a few steps away from the Dom, the perfect starting place for your visit in Wien.

the hotel staff was extremely nice and helpful for any issue we had.

the rooms are ok, very clean. late at night the street below were still a little loud.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beab57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 14 April 2014
Dear Guest,
thank you so much for reviewing our hotel after your recent stay with us.
We are glad you had a good time with us and in Vienna! It is nice to hear that our hotel was the best starting point for visiting the city!
We look forward to welcoming you again soon!
Best greetings to Italy!
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paris
Level Contributor
161 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 April 2014

Just spent a terrific few days here, including the weekend and contrary to a previous reviewer, we did not have any noise from street revelers, and yet, the cafes (which are nearby, but on adjacent streets) were full. The staff could not have been more up-beat and helpful. Mercure has a standard for staff and cleanliness and we were not disappointed. All in all, a perfect stay. Thank you!

Room Tip: We had an upper floor room, facing the cinema
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debellechasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 14 April 2014
Dear Guest,
thank you so much for your terrific feedback after your stay in our Hotel!
Your enthusiasm and satisfaction are the best motivation for us all as we strive to provide you always the best service.
It would be a pleasure to welcome you again soon in Mercure Wien Zentrum!
Best wishes from sunny Vienna,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 April 2014

Excellent location near all major sights and close to airport bus stop, underground and trams, Delightful helpful staff, decent breakfast, comfortable bedroom, value for money. BUT, as with many city centre hotels, at night, at times there was excessive street noise from revellers, and early morning traffic noise, whether our double-glazed window was open or closed

Room Tip: All rooms seem to face the road, so ask for a top floor
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeChadwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 7 April 2014
Dear Guest,
thank you for reviewing our hotel after staying with us recently.
The staff thanks you warmly for appreciating the service we offer to our guest: your words motivates us even more!
As you say, we are located right in the heart of Vienna and we have a lot of restaurant and bars near us. I am sorry to read that you experienced some noise from the street.
I hope you had a nice time in the absburgic capital and we would be pleased to welcome you again soon in Mercure Wien Zentrum.
Best wishes,
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anvers
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 April 2014

Have stayed more than twelve times in this hotel over a long period. Always nice to be back. Hotel is in the first district, which means walking distance to many attractions, to nice restaurants and cafés. The street is quiet, but party-goers can make noise. Underground station nearby as well. Perfect location to use the airport bus service. It saves transfer time compared to the train. Rooms are small, comfort and service are up to standard, what you can expect from an international hotel chain. Breakfast buffet is not as good as it used to be, but is also up to standard.

Room Tip: there is the annex which can be quieter location.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pilipili2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review, 5 April 2014
Dear Guest,
thank you for your excellent feedback and for choosing us always for your stays in Vienna!
It is nice to hear compliments from a regular guest: those give the whole Team the right motivation in offering you the best service!
See you next time!
Elena Covelli & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Wien Zentrum

Property: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#63 Business Hotel in Vienna
#80 Family Hotel in Vienna
#89 Luxury Hotel in Vienna
#89 Romantic Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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