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“Good location, excellent service”

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Mercure Wien Zentrum
Ranked #101 of 359 Hotels in Vienna
Reviewed 26 May 2014

This was a nice surprise after several lacklustre stays at Mercure hotels in the past months.

The Mercure Wien Zentrum is well-located in vicinity to the city centre and main shopping streets. After parking the car it's probably best to do everything by foot or by using public transport so you can take in the sights and sounds of this lovely city.

The staff offered excellent service both during check-in and check-out. The breakfast was varied and up to the usual high Mercure standards. I did not try out the restaurant (although it looked perfectly decent) because there are enough dining options in Vienna.

The room itself was spacious and well-equipped with a watercooker/coffeemaker, a modern and comfortable bathroom with a raindance shower and a comfortable bed.

And yes, I shamelessly stole the rubber Mercure duck in the bathroom.

I can easily recommend Mercure Wien Zentrum to both business travelers and couples alike.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Eindvijand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 1 June 2014

Dear Guest,

thank you so much for your excellent feedback about your recent stay at Mercure Wien Zentrum!
We are really happy to read that you spent a great time here and enjoyed our perfect location in the heart of the city.
Your words are the best motivation for the entire team!
As well we hope our rubber ducky found a nice new home.
We hope to welcome you soon again and we send you the best greetings from Vienna!
Regards,

Florian Ferstl
Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 May 2014

the location is great, close to everything, sights, shopping, restaurants, bars. the staff is helpful. rooms are clean and nice. annoying is the slide glass door to the bathroom... so you can see the other person sitting on the toilet... the bowl shaped bathroom sink is weird... those super-modern fixtures are not necessarily the most convenient ones. but overall positive experience. recommended.

  • Stayed: May 2014, travelled as a couple
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Thank xxapmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 26 May 2014

Dear Guest,
thank you for sharing your experience with us on Tripadvisor!
To know that you have spent some nice days in Vienna is a pleasure for us as we strive to deliver always the best service.
We would be happy to choose a room with a different bathroom style for your next stay in our hotel!
Warm greetings from sunny Vienna,
Elena Covelli & Team
Guest Relation Manager

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Reviewed 17 May 2014

This hotel is conveniently located a few blocks from St. Stephens and a few blocks from the Danube (or one of its canals). Some interesting shopping en route to either, numerous restaurants and a great coffee shop/bakery within block - and there's a movie theatre right across the street if you're bored at night. The hotel is clean, the staff were not only friendly but helpful and you even get a rubber ducky in the shower! Only negative was the restaurant so just go out an find another location for breakfast or dinner.

  • Stayed: April 2014, travelled with friends
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Thank Genevieve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 20 May 2014

Dear Genevieve,
thank you so much for reviewing our hotel after your stay with us.
We are pleased to read that you had a comfortable time here and you took advantage of our terrific location, right in the heart of the austrian capital.
We will be happy to welcome you again soon in our hotel!
Warm regards from sunny Vienna,
Elena Covelli & Team
Guest Relation Manager

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Reviewed 11 May 2014

Room 903 is the most perfect Hotel room ever.Newly refurbed in December still perfectly immaculate.The views over the historic roof tops is enchanting.Room has WC, bath ,shower, mini bar.

Reception Staff are welcoming,knowledgeable and so nice and kind.
If you want a Hotel well placed in Vienna this is the one for you.

Room Tip: Booking early gets great prices,treat yourself.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank JANETDENISE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 20 May 2014

Dear Janetdenise,
thank you so much for choosing us every time you are passing through Vienna! It is a real pleasure to read your words on Tripadvisor. To feel every time how enthusiastic you are about our hotel and staff gives us the best motivation in offering you an outstanding service.
We look forward your next stay and wish you a safe journey in the Czech Republic!
Warm greetings,
Elena Covelli & Team
Guest Relation Manager

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Reviewed 10 May 2014

Stayed at this hotel for a single night on business and was very pleasantly surprised to have been upgraded (for some reason!?) to one of the special rooms which featured a free mini-bar, 1 free pay movie, special coffee maker and robes and slippers.
The room looked and felt brand new, very clean with lovely rainfall shower in the bathroom which was also furnished with a good section of toiletries and other items (including a cute rubber duck!)
After my meeting had finished I was looking for exploring Vienna but by this time the rain had started coming down. Fortunatly the Hotel reception were able to loan me an umbrella so that I could have a walk around. The Hotel is very close to the St Stephenplatz church and the main shopping areas and underground station, so it is ideally situated for exploring the city.
I would like to re-visit Vienna with my wife for a weekend at some point and would have no hesitation in booking this hotel.

  • Stayed: May 2014, travelled on business
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Thank HumberBridgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 16 May 2014

Dear Guest,
thank you for reviewing our hotel after your recent stay with us.
We are very pleased to read that we could surprise you with a free upgrade to our Privilege room!
We would be glad to welcome you and your wife for your next holiday in Vienna!
Best wishes from the beautiful absburgic capital,
Elena Covelli & Team
Guest Relation Manager

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Reviewed 8 May 2014

Hotel is located just down from St Stephens Cathedral, very good location near the centre and metro stations. The hotel was very clean and the staff very friendly. There is a nice bar and a good selcetion of local wines. Lots of traditional resturants within a 5 - 10 min walk. Would recommend the hotel to friends and family. A tip for the area also, the Vienna Zoo is fantastic.

  • Stayed: April 2014, travelled as a couple
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Thank Dom1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 9 May 2014

Dear Guest,
thank you for your review on Tripadvisor.
We are glad to know that you had a pleasant stay with us. To read that you would recommend us to family and friends is of a great motivation for us all as we strive to offer our guests always the best service.
We look forward welcoming you, your friends and family back in Vienna!
Best wishes,
Elena Covelli & Team
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

We spent a week here with our 2 teenagers. stayed in 2 rooms at the 9 th floor of the new building, which turned out to be very quiet at nights. the rooms are small but very efficiently designed and perfectly clean and comfortable. Breafast was a nice surprise with plenty of choices, including made at order cappuccino. the location is perfect - very close to the U Bahn station that takes you any where in the city and also close to the Stefanplatz. walking around in the area of the hotel is very rewarding at all times of the day. will definitely come back.

  • Stayed: April 2014, travelled with family
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Thank Heart7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Covelli K, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 23 April 2014

Dear Guest,
thank you so much for describing your recent experience in our hotel.
It is a pleasure to read that your week with us was pleasant, comfortable and that you and your family enjoyed our location in the heart of the city!
Thank you so much for the excellent feedback about our brekfast buffet!
We look forward welcoming you again for your next visit to Vienna!
Warm regards,
Elena Covelli & Team
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Wien Zentrum

Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#45 Family Hotel in Vienna
#63 Business Hotel in Vienna
#75 Luxury Hotel in Vienna
#88 Romantic Hotel in Vienna
Price Range: £76 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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