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“Well located”

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Mercure Wien Zentrum
Ranked #123 of 360 Hotels in Vienna
Melbourne, Australia
Level Contributor
288 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“Well located”
Reviewed 8 August 2014

As others have noted, this hotel is in an excellent location for sight-seers and access to several metro stations.

Although I was aware that the hotel was in 2 parts, I didn't appreciate that they were separated by a flight of street steps etc, so was just lucky to arrive at the right half (standard type rooms). As usual, I asked for a quiet room if available (it was before noon when I checked in) and was a bit disappointed to find that evening that there was a nightclub right outside my window! Fortunately the noise was minimal, so it didn't keep me awake.

Frankly, the room was on the small - very small - side (you can see on the fire evacuation plan that the rooms on this end of the corridor are shorter than the others). That said, it was functional, clean etc, but would have been inconvenient had I not been out sightseeing all day. The safe was on the floor, and very nearly impossible to get at. I wasn't surprised to find a previous guest's computer charger in there, unfound by them or by housekeeping.

I had dinner one night in the restaurant, and that was very good; I would have gone back, but this is Vienna and you don't need to eat anywhere twice in a row!

Overall, pretty good value for the location. Happy to go back.

  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank Michael076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moustakas K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 11 August 2014
Dear Guest,

thank you so much for reviewing our hotel after your stay with us.
We are pleased to read that you had a comfortable time here and you took advantage of our terrific location, right in the heart of the austrian capital.
We will be happy to welcome you again soon in our hotel!

Warm regards from sunny Vienna,

Florian Ferstl & Team
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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Jounieh, Lebanon
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2014

Very nicely located hotel. just in the centre of the centre of Vienna.

I would like to extensively highlight the friendly and helpful staff from Christopher to Andrea and Amina.... , the clean rooms, their professional service, the free WiFi connection in rooms, and also the amazing and wide choice of breakfast selection. Congratulations and keep on ☺☺☺☺

I strongly recommend this hotel to all Vienna visitors. Even if Mercure Wien Zentrum is in the heart of the centre, its location is so quiet and you will have a very good sleeping time ☺.

Room Tip: Select the privilege room as they are wide and perfect
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Elie_Massabni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moustakas K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 11 August 2014
Dear guest,

thank you very much for your terrific comment after your recent stay in our hotel!
I am really glad to read that you enjoyed the time with us. I passed your words to the entire reception team. It is really nice when our guests remember our names!
We all wish you all the best and hope to welcome you again in Mercure Wien Zentrum!

Florian Ferstl & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypool, United Kingdom
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 31 July 2014

Conveniently located in order to walk to both the area around St Stephen's and the Hofburg complex. We stayed in the classic building, and it was a short walk up a set of steps from the main building (the taxi driver dropped us at the wrong place), we were warmly welcomed and an offer to carry our luggage was made to building that our room was in.

The room itself was a little tired, but the staff were fantastic and the breakfast was a great surprise (proper bacon and scrambled eggs which is unheard of in a lot of European hotels). We used the bar in the main building one evening, and the variety of Austrian wines was impressive.

This is a party area of Vienna so expect street noise late on Saturday's, however we felt completely safe no matter what time we returned to the room.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Bobs_Mum_72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moustakas K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 3 August 2014
Dear Guest,

I would like to thank you for your feedback about your recent stay with us!
It is always nice to read that you felt comfortable and you appreciated the service offered by the staff: I will forward your words to my colleagues! I am glad that you could enjoy our unbeatable location in the heart of Vienna!
Thanks a lot also for your feedback about the room. Maybe our recently renovated privilege rooms would be a better joice for your next stay with us.
I look forward welcoming you again soon in Mercure Wien Zentrum!

Best wishes from Vienna,

Florian Ferstl & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

Stone-throw away from many major attractions including the stephanplatz, vienna opera and the museum quarter. St Rupert's church is just behind the hotel. Travel is easy with both Schwedenplatz Metro and tram stations 2 minutes away. The river cruise as well as the bus station is also next door. Thus even if you are a walking addict or a public transportation seeker, this location is perhaps the best to enjoy Vienna.

The room (standard room) was very well planned and was functional and comfortable.The staff is helpful as well. The bathroom was spacious. The TV does not have any english channels which is very unusual for an Accor property. One needs to pay EUR 21 a day for watching English channels. Breakfast is pricey especially seeing the prices next door.

It is close to great restaurants including the newly opened Hard Rock Cafe which is just downstairs. One can have breakfast next door at castalletto cafe and the most amazing ice cream at Eis-Greissler! There is a "billa" supermarket nearby where one can go shopping for daily items.

Room Tip: Higher floors are quieter as the hotel is just opposite a nightclub so travellers with kids should a...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akshay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moustakas K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 30 July 2014
Dear Guest,

thank you very much for describing your recent experience with us!
It is always a pleasure to receive positive feedbacks and your words give us all the right motivation to offer you always the best service.
We will be happy to welcome you again in our Mercure Wien Zentrum!

All the best from wonderful Vienna,

Florian Ferstl & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 27 July 2014

The city of Vienna is divided into 23 districts, with the city center (called Innere Stadt) being district number one. The Innere Stadt is where most of the historic sites are located and is the tourist heartland of Vienna. There is a ring-road going around the Innere Stadt, called the Ringstrasse.

It makes a lot of sense therefore to book a hotel in the Innere Stadt or along the Ringstrasse. This means that you can access almost all prominent tourist attractions including Hofburg Palace, Stephansdom, Staatoper and Museums Quartier on foot - and I do believe the best way to explore is on foot! Only Schonnbrunn palace is a little while (a short train ride) away.

It is in this regard (location) that the Mercure Wien Zentrum doesnt disappoint. We couldnt have hoped for a better location. It's 2-3 minutes walking from Schwedenplatz and 5-6 minutes walking from Stephenplatz - two major underground stations on different lines. This means you have direct no-hop access to everything from Wien WBF (via Stephenplatz) to Schonnbrunn Palace (via Schwedenplatz). Schwedenplatz is also where you can find the Tourist Tram going around the Ringstrasse.

If you're a nightlife buff, this is where it all is. Step out of the hotel and you're in the premiere shopping and nightlife district of Vienna. Both sides of the street are lined with swanky boutiques to quaint pubs to open-air dining restaurants filled with holidaymakers.

The hotel itself has two buildings - one housing the premium rooms and one housing the standard rooms. It must be clearly understood that this is a budget hotel. This is for the price conscious traveler and focuses on convenience and comfort over lavish luxury. I had stayed in the 'standard-room' building so my review should be contextualized accordingly. The room is quite decent and houses a desk, a nice comfortable bed and an LCD TV. All in all, I couldn't find anything to complain about.

Room Tip: Like all buildings in Vienna, this hotel also has a sloped roof. That means if you're on the top...
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  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tanmay_Joshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moustakas K, Guest Relations Manager at Mercure Wien Zentrum, responded to this review, 30 July 2014
Dear Guest,
thank you very much for your excellent feedback after your stay with us!
I am really happy that the hotel met your expectation and that, despite your few time, you took advantage of our perfect location to enjoy the central Vienna.
We look forward welcoming you again soon!

All the best,

Florian Ferstl & Team
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Wien Zentrum

Property: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#63 Business Hotel in Vienna
#80 Family Hotel in Vienna
#88 Luxury Hotel in Vienna
#89 Romantic Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Wien Zentrum 4*
Number of rooms: 105
Official Description (provided by the hotel):
Right in the heart of Vienna in the historic city centre. Not only business life of the city takes place in close neighbourhood, also cultural life pulsates all around : St.Stephans cathedral, the State Opera, the recently re-opened Albertina, Hofburg, Museums Quarter and the exclusive shopping areas are within walking distance. The hotel offers all facilities for a perfect stay and more: individual service with Viennese charm and the world famous Viennese Cuisine. ... more   less 
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Also Known As:
Mercure Wien Zentrum Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Hotel Vienna

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