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All reviews schonbrunn palace palace grounds city centre summer palace main building executive room guest house beautiful hotel underground station public transport mini bar walking distance room was large location is great air conditioning hotel bar christmas market
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Reviewed 24 June 2018

Good sides. Location is great. Neighborhood is quiet. ZOO is very close. Schonbrunn palace is reachable by foot in about 15 minutes. Two minutes walk to the metro station that goes directly to city center. Breakfast is excellent. Part of the hotel staff is friendly and professional. Everything is clean.

Bad sides. Parking, same thing with every underground garage in Vienna. Very narrow parking places made for mini cars I guess. Good luck getting out of the car if you drive bigger vehicle. Could be somewhat cheaper too. Beds and especially pillows are not so good. Just too soft. People at the reception should be more friendly and welcoming.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank DifferentGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 25 June 2018

Dear Guest,
we were pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for sharing your valuable feedback with us.
It is very important for us, that our guests feel welcome and comfortable to enjoy their stay in Vienna. We were delighted, that our perfect location and our excellent buffet breakfast was able to impress you and will forward your praise directly to our employees.
We are very sorry that you were not satisfied with the parking situation. Since the garage does not belong to the hotel and is offered by an external operator as a public garage, we can unfortunately not influence the pricing. Despite constant demands from our side, we are not able to offer a cooperation. Alternatively, there is free parking on the street (unfortunately our hotel is located in an area with fee-based short-term parking) at a distance of about 5 minutes or two cheap Park & Ride facilities - our reception is happy to help with information.
Thank you for your hint due to the pillows - we will discuss these points in our quality meeting.
We really have to apologize for our not welcoming staff. Please be sure, that this does not compare with our high quality standards. We took your valuable comments as an opportunity to make improvements. Of course we will train all our team members to guarantee the best service for our esteemed guests.
If you are planning your next trip to our exciting city, we would be delighted to be your host again.
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

We stayed here for 3 nights. It is my first time in Vienna; so I had no expectations. The location is great - just across Schonbrunn Palace (back entrance) and close to the Metro stop. Restaurants and convenience stores are aplenty nearby. Was able to try their breakfast ala carte and it was acceptable. This hotel gets quite busy when they have functions or parties and gets crowded at the entrance/reception area. But, I won't really fuss about it since the noise didn't reach our room. Staff were friendly. The room we stayed was lovely. All the amenities we needed were there. I was surprised that the room was bigger than most in Europe. Would recommend to family/friends.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Busdik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 22 June 2018

Dear Busdik,
first of all, we would like to say thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay memorable one, we are happy to hear that you enjoyed your stay with us and in Vienna. Please be assured that we will forward your positive response to our staff.
If you are planning your next trip to your exciting city, we would be delighted to be your host again.
Kindest regards
Your Austria Trend Parkhotel Schönbrunn Team

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Reviewed 18 June 2018

Booked Jet2.com City break for a few days in Vienna. This hotel looked stunning in the brochure and is a perfect example of not to judge a book by the cover.
Our bedrooms were basic and dull. The bedroom carpet did not feel clean and had a large black mark in the middle of it.
The bedding was acceptable and the towels nothing special. The curtains were difficult to close and one curtain did not fully cover the window. The view was awful.

The en suite had a bath with a shower in it. The glass shower screen had been installed before the sinks and could not move. This made running a bath so difficult as this made it very difficult to reach the taps and run the water away after the bath.

We complained to reception and cannot fault the efficient and well mannered reception staff. We were offered an upgrade at 10 euros extra per night but once we were shown the upgrade bedroom we decided to stay where we were. The upgrade was marginally cleaner and slightly more modern but quite a walk from reception and the hall carpet had a consistent black mark the entire length of the corridors.

The breakfast was buffet style and very good and the breakfast room was lovely.

The hotel is very central and easy access to trains and buses . It is across the road from one of the many entrances to the Schonbrunn Palace

The city centre is approx. 25 mins by taxi and well worth the visit.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 19 June 2018

Dear Maureen,
thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us.
We are happy to read, that you liked our buffet breakfast and our stunning City.
We regret deeply that your hotel rooms did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss your feedback in our quality meeting to find future solutions and to avoid disappointed guests.
We are looking forward to welcoming you back in the future and wish you all the best.
Your Austria Trend Parkhotel Schönbrunn Team

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Reviewed 15 June 2018

I stayed there for 3 nights on a business trip. On the first evening, we had dinner in the restaurant which was very good, nice waiters and a lovely ambiance. Breakfast buffet is rich, staff is rather inattentive or simply tends to ignore that there are customers in the room. From the mini bar I had a small bottle of white wine, which I returned half full to the fridge to enjoy the rest the next evening. The day after the bottle disappeared and was still charged to the room. Cleaning personnel entered at 8 a.m. just after one knock at the door. Surely a nice hotel, very close to Schönbrunn but surely with improvement potential in service quality.

Stayed: June 2018
1  Thank ReiseReiseCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 18 June 2018

Dear Guest,
first of all we would like to thank you for staying in our hotel and sending us your valuable feedback.
We are happy that you liked your stay on the firest day.
Even if your experiences with us have not been as expected, it helps us further improve our product and services. We really have to apologize for our unfriendly staff. Please be sure, that this does not compare with our high quality standards. We took your valuable comments as an opportunity to make improvements .Of course we will train all our team members to guarantee the best service for our esteemed guest.
Once more, we would like to thank you for your feedback.
We wish you all the best and remain,
your Austria Trend Parkhotel Schönbrunn Team

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Reviewed 12 June 2018

We enjoyed our stay at this hotel. Location is great - close to Schonbrunn Palace and close to Metro stop. There are a lot of places to each close to the hotel Room is spacious and clean. Would definitely stay here again and would recommend this to our friends.

Stayed: May 2018, travelled as a couple
Thank piyok2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 18 June 2018

Dear Piyok,
we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. Since all members of our team are giving their best every day to provide great service, we will definitely forward your praise to our staff.
We are looking forward to welcome you again!
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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