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“New Year in Vienna.”
4 of 5 bubbles Review of Mercure Wien City

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Mercure Wien City
Ranked #135 of 362 Hotels in Vienna
Limerick
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“New Year in Vienna.”
Reviewed 7 January 2014

Stayed in the Hotel over the new year period including new years. We have booked a "privalege" room. This gave a few extras like a few free drinks from the mini bar etc..Rooms are modern though very small.. but cosy and clean. If you have a lot of luggage the room size maybe an issue. Internet not great in the room, had to go to reception to get a decent signal. Breakfast was good no complaints with a very helpful recpetion staff. The cost was expensive but this was purly down to a late booking over the New years eve period so was not an issue ...Overall very happy with the hotel and perfect for a long weekend in Vienna..Location 5 minutes from City Centre ( Cathederal Stephanplatz) so was quiet at night...

Room Tip: Ask for a room with decent internet coverage if possible
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank headtheball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this review, 26 January 2014
Dear Sir or Madam,

the entire team of the Hotel Mercure Wien City would like to thank you for your positive and reassuring feedback. We love to hear that you enjoyed our newly renovated Privilege rooms and had a fun time over new year in Vienna.

Thank you for staying with us and we hope to see you again soon!

Best regards from Vienna,

Anita Köstler
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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948 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

I am staying in this hotel almost every week.

Staff is always warm and helpful.
Rooms are clean.
Breakfast are tasty.
Room equipment is sufficient.

Sometimes wireless internet struggles in the corner rooms.
I miss swimming pool or gym in this hotel to rate as excelent.

Room Tip: Choose rooms with the garden view, the opposite street view can be rushy.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this review, 6 January 2014
Dear Daniel,

it was a pleasure for us to read your nice comments about the Mercure Wien City here on Tripadvisor. There is a public swimming pool just around the corner of the hotel that is also equipped with a sauna. We are happy to show you where on your next visit.

We know how important a stable internet connection is nowadays and are upgrading our wifi system at the moment. Soon you will be able to connect to the internet in every room.

Thank you again and see you soon.

Best regards,

Anita Köstler
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

We stayed in Mercury Wien one night. Location of this hotel is very good right across the bridge from city centre,shops,restaurants,bars. Hotel staff was very friendly and helpful. Rooms clean. Breakfast with a good choice.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Chiri179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this review, 2 January 2014
Dear guest,

thank you so much for the excellent review. We are pleased to hear that you had a nice time in Vienna and could enjoy the hotels amenities.

We would be happy to see you again in Vienna and wish you all the best for the upcoming new year!

Best regards from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambs
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 December 2013 via mobile

There are at least 3 Mercure hotels in Vienna and though this one is not as near to the centre as the Zentrum one we chose it because we thought it would be quieter. We were in two recently modernised rooms on the 7 (top) floor - rooms were not very big but well decorated, with a little fridge, and had nice modern bathrooms and generally made good use of the space. The wifi worked perfectly all the time. We found the rooms incredibly hot and had the windows open all the time even though it was December. But we found this was an ever constant issue in Vienna: very cold outside and very warm in restaurants, cafés museums etc.
The front desk staff were extremely helpful. They sorted out an adaptor socket for us as we had brought the wrong ones, gave directions, made recommendations and were generally very cheerful and friendly, especially Anna (?).
To get around we walked 100metres to the tram stop on the other side of the bridge to get the No. 1 tram which goes round the Ringstrasse, or walked to Schwedenplatz U-Bahn station or just walked into town.
Vienna is not a big city so we walked quite a lot of the time.
There is a little cafe on the corner which does quite a decent breakfast - ham and eggs or fresh croissants - if you don't want the hotel one, though the hotel one was absolutely fine. There is no evening food at the hotel but not a problem. We walked over to the very good Salzamt restaurant near St Ruprecht's church in less than ten minutes for example.
We used the CAT train from the airport into town, which though more expensive than the U-Bahn, or the airport bus which stops at Schwedenplatz, was just really quick and easy. The Ringtram is a good way of getting a sense of where things are.
The best museums for us were the art exhibitions at the Albertina, the Haus of Music, and the Belvedere with its awesome Klimts. The Leopold was good but not great. The Schatzkammer was excellent.

Stayed December 2013, travelled with family
Helpful?
Thank treacleonbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this review, 28 December 2013
Dear guest,

thank you so much for your wonderful review. I will forward your comments to Anna and the rest of the team as we appreciate your positive feedback. We are happy to hear that could benefit from the central location and had a great time in Vienna. As for the overheated rooms, I guess in Austria we don´t like winter that much so we try to keep it as warm as possible.

We hope to see you again soon and wish you a happy new year!

Best regards,

Anita Köstler
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 December 2013

This Hotel is clean and well run by warm and friendly staff. Our room had a nice big comfortable double bed and had everything you need TV, internet, hairdryer, iron etc. The only problem we had was with the safe which wasn't working but a call to reception had this rectified in 10 minutes. We didn't try the breakfast but believe it's continental. We were in Vienna for the start of the Christmas markets and it's in an excellent spot for exploring them in this lovely City. Schwedenplatz bus/tram stop is just across the bridge and you get transport from there to take you around the city and to and from the airport (20mins). We're happy to recommend this hotel to our friends and family!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElderlemonDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this review, 17 December 2013
Dear guest,

Thank you for taking the time to leave us such a good review. I am delighted that you had an enjoyable time in Vienna and that our hotel was able to be a part of your experience. I do hope that you will visit us again soon with your family and friends.

Warm greetings from Vienna,

Anita Köstler
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Wien City

Property: Mercure Wien City
Address: Hollandstrasse 3 | 1020 Wien, Vienna 1020, Austria
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#100 Luxury Hotel in Vienna
#120 Business Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Wien City 4*
Number of rooms: 123
Official Description (provided by the hotel):
The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival. ... more   less 
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Also Known As:
Mercure Wien City Hotel Vienna
Mercure Hotel Wien City
Mercure Hotel Vienna

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