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Mercure Wien City
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Reviews (1,089)
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All reviewsrubber duckdanube canalprivilege roomminute walkairport busnice hotelbathroom doorrestaurants and barsrooms are cleanhotel is locatedbusiness tripshort staynice breakfastmajor sightsstandard roomnespresso machinenice stay
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248 - 253 of 1,089 reviews
Reviewed 29 June 2014

Excellent location near the center of Vienna. Rooms are nice and when the ac didn't work in my room they gave me an upgrade to an even better room at no charge! Especially after staying in super high priced london for 2 nights, this hotel I highly recommend. If something is wrong, ask and it should be taken care of by the very friendly staff at this hotel!

Room Tip: If you want a quiet room ask for one off the main street on the inside of the hotel.
  • Stayed: June 2014, travelled on business
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Thank horn2tr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Leiter Front Office at Mercure Wien City, responded to this reviewResponded 24 July 2014

Dear guest,

thank you so much for your lovely comments. We appreciate a lot that you see our efforts. Mistakes happen but we do our best to make your stay as comfortable as possible. Even if there is something wrong we love it if you guests give us the opportunity to solve the problem and make them happy.

Have a fun time travelling the world and think about returning to Vienna in winter time. Our heating is even better than the cooling system and the Christmas markets are just superb.

Best regards,

Anita Köstler
Front Office Manager

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Reviewed 28 June 2014

The hotel is located in a great place- close to town center. The site-seeing buses run in front of the hotel as well. The rooms were clean, the internet had a strong signal and the staff was friendly! The parking garage is a pain...the button to exit the parking garage is at the bottom of the STEEP exit ramp.

  • Stayed: June 2014, travelled with friends
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Thank Stacy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Leiter Front Office at Mercure Wien City, responded to this reviewResponded 24 July 2014

Dear Stacy,

thank you for the nice review! We love to hear that you had a good time in Vienna. It is always worth a visit and our hotel Mercure Wien City will try to surprise you every time again with a new idea or a special offer. Especially if you are a LeClub Member you receive lots of benefits worldwide in all the Accor hotels.

Have a wonderful day!

Best regards,

Anita Köstler
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

As far as I was concerned the whole concept and biggest benefit of Accor Hotels was that they were all the same, so if you booked a Sofitel, Mercure,Novotel or Ibis it would be the same as all the others of that brand you have stayed in.

If we had booked this hotel as an Ibis I would have been perfectly happy as it met all the Ibis criteria. Having recently stayed in the Mercure in Moscow however my expectation was of something VERY much better than this and in that I was very disappointed.

On a more positive front the location is excellent in a relatively quiet street next to the Danube Canal, a 10 minute walk from the City Centre and a five minute walk to the Metro station. The staff on reception and at breakfast were very nice and tried to help you if they could.

In all other respects the hotel is adequate, adequate rooms, adequate breakfast, adequate reception area bar and restaurant. If they were to rebrand the hotel as an Ibis that would make a lot more sense.




.

  • Stayed: May 2014, travelled as a couple
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Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this reviewResponded 13 June 2014

Dear John,

thank you for the time you spent to leave a comment here on Tripadvisor. Every Mercure is different, this is one of the key features of our brand. We have invested in the renovation of many parts of the hotel and are still working on it. Most of the rooms have been renovated this year and the lobby will next on the list. I can only recommend to book a Superior or Privilege room as you get a much nicer room for just a couple of euros more.

We hope you will stay with us again and we will be able to convince you of our unique style as part of the Mercure brand.

Yours faithfully,

Anita Köstler
Front Office Manager

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Reviewed 3 June 2014

I stayed here for a weekend. Great location, lovely hotel, helpful staff, clean and very comfortable rooms. About 15-20 min. walk distance to central station, did not have to book for breakfast as the area is full of local restaurants and coffee shops.

Very good value.

  • Stayed: May 2014, travelled solo
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Thank ooidsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this reviewResponded 13 June 2014

Dear guest!

We would like to thank you for the comment you left here on Tripadvisor. It is a pleasure for us to hear that you had a good time in our hotel and in Vienna.

Have a nice day and see you hopefully soon again.

Best regards,

Anita Köstler
Front Office Manager

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Reviewed 29 May 2014 via mobile

Our room was over the restaurant. Very noisy. Rooms were very clean. Small - but not unexpected in European hotels. Convenient location. Loved eating at restaurant just not sleeping over it. Staff friendly. Overall good value.

  • Stayed: April 2014
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1  Thank amigolucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita K, Front Office Manager at Mercure Wien City, responded to this reviewResponded 13 June 2014

Dear Lucy,

thank you for reporting your stay here at Tripadvisor. We apologize for the fact that you did not feel comfortable in a room above the restaurant. As we do not have a restaurant in the hotel I assume it was the noise during breakfast times that disturbed you in the morning. We are more than happy to change the room for you if you give us the chance to help you during your next stay.

Best regards,

Anita Köstler
Front Office Manager

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