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“The Best!”
5 of 5 bubbles Review of Hotel Amadeus

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Hotel Amadeus
Ranked #152 of 362 Hotels in Vienna
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Best!”
5 of 5 bubbles Reviewed 17 July 2012

I have stayed at the Amadeus several times. It is always like coming home. The hotel and staff are the best, nost helpful and make one feel most welcome. The included breakfast is excellent and is served in a beautiful red, gold and white dining room with a pleasant smiling server. What a great way to start each day! The airport bus stops right at Moritzplatz and is only a five minute walk to the hotel- right in the very center of Vienna. The cleanliness and maintainance of the hotel is excellent and an experience of true Vienna. I stayed 11 days this time and couldn't be more pleased. Bob S. , Ft. Lauderdale, Florida

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bucharest, Romania
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

I am an occasional business traveler to Vienna and Hotel Amadeus is my first choice in terms of hotel booking. It is positioned right in the heart of Vienna, 2 minutes walk from St. Stephan's Square, on a quiet street. The rooms are very spacious, which is an unusual thing for Vienna. The bed is very comfortable, the bed linens are very smooth and the entire hotel is spotless. There is free in-room Wi-Fi as well as in the reception lobby. The breakfast is various enough for a small hotel: 3-4 types of meat, 2 types of cheese, boiled eggs, fruits, cereals, pastries, jam & butter, yogurt and so on.
The hotel stuff speaks a perfect English and they are very nice and helpful.
I think that this is the perfect hotel whether you are a business traveler or a tourist and the prices are very good for the value of this wonderful hotel.
In terms of places to eat out, make sure you try out the Vienner Schnitzel from Figlmuller if you want to experience the real vienner cuisine :). This is a very popular restaurant in Vienna, 7 minutes walk from hotel Amadeus.

Room Tip: Try to get a room in the upper floors if you are a light sleeper. There is a bus on a side street an...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alexandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turin, Italy
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

I had it booked from colleagues living in Vienna.
Quality/Price ratio is very good for an hotel almost in downtown.
The rooms are not very big, but confortable, and clean.
TV set quite small. Free wifi. Nice shower.
Receptionist kind welcoming.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fonst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 26 October 2011

I had a 5 day stay here. Excellent location. Coach 3 to the city from the airport drops you off at Moritzplatz/Schwedenplatz which is just a 5 minute walk from the hotel. Very convenient. The breakfast included in the room rate is good and staff very helpful.
One thing to note is that all rooms have twin beds and not double beds. There is a small gap when they're pushed together.
Overall great hotel for a city break.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Altius007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton, Ma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 January 2010

This hotel was recommended by a friend. I travelled with my wife and daughter. It was a great find!! Room was nice size with large, great bathroom. Located right in the middle of the old city with easy access to great shopping, restaurants, museums, opera. Staff was extremely helpful. We took day trips to Bratislava and Budapest and staff helped us to arrange these trips. Overall a great stay and a "hidden gem". Highly recommended and will visit again when I return.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonMilton_Ma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 October 2008

What more could you ask for from a centrally located hotel. Great breakfast offering cold meats, cheeses and bread. Perfect continental brekkie. Our room was cosy, comfortable and cleaned to a high standard every day. What makes this hotel even better is its location. Only 100m from St Stephans Cathedral and seconds away from all the shops, bars and restaurants. Staff very friendly and informative.

  • Liked — Superb location
  • Disliked — Some of the keys on the keyboard of the internet machine didn't work! Is that really a gripe???
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank crispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tipperary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 July 2008

This hotel is very centrally located and has a boutique style feel, breakfast is good. However, on the day we arrived, we put our laundry in and the receptionist circled the 'express' box whithout informing up that that cost double the amount. Our clothes did not come back in good condition. They had shrunk and we felt they had been tumble dried. We also found the washing powder to be a skin irritant. When we informed management, they refused to take responsibilty. The air conditioning was poor and there were roadworks outside which woke us up at 6am. We also had to ask for toilet paper and for our rooms to be cleaned.

Stayed July 2008
Helpful?
2 Thank Irishgirl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AM1010, General Manager at Hotel Amadeus, responded to this review, 24 October 2008
Dear irishgirl85, and other readers,
be assured that the Hotel Amadeus staff has done its upmost best to comfort all needs and desires. A statement for further explaination needs to be done: the Amadeus laundry is done by a outsourced company - which washes, delivers and charges on it´s own - the hotel does not benefit from any money charged for laundry services - it is not in the Hotels interest at all to have guests pay to much, as there is no profit at all! Explainations for all laundry charges have been given, and in order to compensate for the guests unpleasant experience due to a misunderstanding the Hotels Management was willing to reduce the room rate. Guests have saved EUR 150,- at the hotels invoice. The Hotels General Manager herselfe took action to solve problems and comfort the guests - taking the time needed to solve all problems at the day of check out. In addition to that a written apology followed.

Once again - the Amadeus took actions to solve quality problems with the laundry services (although there have never been complains like this bevore), and payed the maximum possible attention to the guests complaint.

Please note that at the time of check out the problem was confirmed as solved. Guests saved a lot of money, have been comforted, received an apology and have been farewelled in the politest possible manner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Amadeus

Property: Hotel Amadeus
Address: Wildpretmarkt 5, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#112 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Amadeus 4*
Number of rooms: 32
Official Description (provided by the hotel):
Situated right at the heart of Vienna, the hotel enjoys a superb location in the 1st district of the Austrian capital. Hotel Amadeus is the ideal starting point to explore the beautiful city of Vienna or conduct your business. Cafes and restaurants serving Viennese cuisine as well as elegant shops and boutiques can be found in immediate vicinity. St. Stephan's Cathedral and the Hofburg (Imperial Residence) are only a stone’s throw away from the hotel. Elegance, tranquillity and personal touch ensure that your stay in the Hotel Amadeus will be an enjoyable one. The well-furnished rooms fulfil the needs of both business and private guests and a delicious breakfast makes for good start into the day. We look forward to welcoming you! Elisabeth Pfneisl, General Manager ... more   less 
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Also Known As:
Amadeus Hotel Vienna

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