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“Small friendly pension in great location”

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Hotel Saint Shermin
Ranked #19 of 362 Hotels in Vienna
Certificate of Excellence
London, United Kingdom
Level Contributor
168 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Small friendly pension in great location”
5 of 5 bubbles Reviewed 8 July 2014

If you are looking for a hotel that offers all the usual hotel facilities and want staff on hand all the time, this place is not for you. But, if what you want is a small, friendly pension, run by lovely staff and very close to the centre of town then this is perfect.
It was a little difficult to find initially and the entrance on the ground floor is a little off-putting but as soon as you get up to the pension on the first floor it is lovely. It's cosy, very clean and well appointed. Our room was small but totally sufficient for our needs with incredibly comfortable beds and pillows. I was a bit nervous when we arrived that the bar next door had very loud music but in fact could hardly hear a thing in the room and it didn't go on late so didn't affect sleep at all. One couple we spoke with said it was playing classical music one evening and it added to their enjoyment of the stay.
The bathroom was small but well stocked, very clean and with a fantastic shower.
Breakfast was plentiful - bit of a squash in the small dining room - but again just served to reinforce the local "boutique" feel of this little pension.
The staff were lovely, very friendly and could not have been more helpful. True, they aren't around all the time but simple touches like the coffee and biscuits left out for you to help yourself to and the honesty bar in reception just underline the nice and slightly homely feel to this place.
And finally, location. Just outside the Ringstrasse but everything is walkable or a simple tram/train ride away. It could not be easier.
Top marks from me and it added to making a really lovely weekend in Vienna when staying in a large impersonal hotel would have simply served a purpose but contributed nothing.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank funtyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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560 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brno, Czech Republic
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We were very pleasantly surprised what great a hotel is hiding inside the old building. The room we had was very nice, although the window faced inside the building and didn't provide much light. Contrary to the reviews, we didn't have any problem with the stuff being there only some of the time and you can always call them. The stuff was always very pleasant.
The breakfast was a very interesting experience - the dining room is excellently decorated and it's great to share your morning with other people.
I can only recommend this hotel if you're planning to stay in Vienna.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Greunlis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
100 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

I have mixed feeling about this pension. It's in a very convenient location. Nachtmarkt is nearby. Opera and Karlsplatz are within walking distance. The breakfast was very good even though the breakfast room was a bit tight.

We had room 21. It's separated from the main area so it's quiet. The room layout is kind of odd. It has a big bath tub in the room. The sink and shower area are kind of small. There is no tea kettle in the room. You can get hot water and tea bags from the reception area but it's a hassle to open and close so many doors to get a cup of tea. The water in the thermal was not always hot.

We got restaurant recommendations from the reception staff. One was very good and one was only so so. We couldn't find any English TV channels.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TXwonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sissy F, Inhaber at Hotel Saint Shermin, responded to this review, 13 July 2014
Dear guest from Dallas,
many thanks for this kind review. Originally we wanted the hotel in Shabby Chic Style to setup, but finally we decided everything to complete re-equip. However, there are some antiques. The hotel on the 1st floor of a house addition, which is over 100 years old. This story is to feel comfortable in our rooms.

In fact, the location of our small house is really good. This fact delighted and is very important for us. But on the preparation of breakfast we have influence and we strive at the breakfast service very. The breakfast room is cozy, just as our bathrooms because we were restricted structurally in the old building. But we have made sure that everything is functionally equipped.

It is interesting that our guests from the United States to find the furniture in the room 21 unusual. Therefore, we have instructed our staff to offer our guests from the USA also another room. Thank you for pointing out that the tea water was not always hot. We will soon provide a samovar available.

We recommend in our BLOG only restaurants that we have tested by ourself. If you follow these recommendations, you are usually right. Please take the opportunity to write a short note in our BLOG, if something was not right with the recomandation.

Unfortunately we have problems with our TV provider and have occasional technical problems. We're working hard to fix these problems.

I hope seeing you again in Vienna.
Warm regards
Sissy Freud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

Its a pension.. a huge flat that was divided wisely into several rooms with a reception and a dinning room. Beside of its superb location and cleanness (really good), we could not find any further superlatives regarding this hotel.The staff members do not attend the place all the time, and sometimes the only stuff member is too busy in the reception and cannot prepare your eggs for breakfast :) For sure It's an OK place to be in Vienna, but if you are looking for a small, warm & cozy place, this is not the one.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shavner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sissy F, Inhaber at Hotel Saint Shermin, responded to this review, 2 July 2014
Dear Guests from Madrid,
Thank you for taking the trouble to rate. Sorry that our employees could not take enough time for you. We will discuss this topic in the team. Basically an employee is solely responsible for the guests to cherish for breakfast one another assistant in the reception. Mostly this works well and it is a pity that we could not offer this service.

Maybe you give us another chance on your next visit to Vienna.

Yours
Sissy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 June 2014

Recently on a trip thru Central Europe, my family and I had the pleasure to stay at the Hotel Saint Sherman. The Saint Sherman is a small and lovely "boutique" hotel close to the center on Vienna. They have about 12 rooms, each with its own name, such as the "Freud" room. Even though the staff are not at the desk on a 24/7 basis, they are always available. The staff could not be friendlier and more helpful, always helping us find our way and and giving great recommendations on what to see and where to eat.

The location could not be better. If you don't mind walking 10 to 15 minutes, the Saint Sherman is in walking distance to many attractions. We hardly had to take a bus or metro anywhere.

If you like staying at a small, hip, boutique hotel, I give my highest recommendation to staying at the Hotel Saint Sherman!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CityguyNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sissy F, Inhaber at Hotel Saint Shermin, responded to this review, 1 July 2014
Dear Guest from NY,
Thank you for choosing our hotel for your stay in Vienna. We are especially pleased that you were happy with your choice and write this nice review. As we decided in 2012 to take over this hotel and renovate, we wanted to move Vienna and Viennese issues to the fore. Therefore our rooms remember at the St. Stephen's Cathedral, to Siegfried Freud and Maria Theresa. Each room has a different theme.

Our rooms are fully equipped like a hotel, but we can not personally occupied our front desk for 24 hours. We are just too small. But we are pleased that you have taken our phone service is available and we were satisfied.

See you in Vienna again.
Yours Sissy Freud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

This Pension is actually quite nice. It is extremely well located for access to central Vienna and attractions as well as great Public transport access. The reception is only manned in the morning and a few hours in the evening, but you can call and someone will respond fairly quickly if needed. They advertise availability of CNN, but it did not ever work despite four or more calls to their support who finally just removed the channel from the list. The place is very clean and does have excellent daily servicing of the rooms. The elevator practically never works, but fortunately it is just one long flight of stairs to tote your luggage. Overall quite nice with a great restaurant next door.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarryS4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ossett, United Kingdom
1 review
5 of 5 bubbles Reviewed 26 June 2014

I stayed at the apartment for one week, it is excellent location for the local transport network. The apartment is spacious and well equipped and clean. WIFI very good and location is very quiet. I recommend taking an IPOD / Phone with music as the music system is very good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Saint Shermin

Property: Hotel Saint Shermin
Address: Rilkeplatz 7, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Vienna
#17 Luxury Hotel in Vienna
#18 Family Hotel in Vienna
#18 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Saint Shermin 4*
Number of rooms: 10
Official Description (provided by the hotel):
The stylish, family-run Hotel Shermin offers modern accommodation in the centre of Vienna, just a 5-minute walk from the Karlsplatz Underground Station. The daily breakfast buffet includes traditional Viennese coffee. Free Wi-Fi is available.The spacious, individually furnished rooms come with a private bathroom, minibar, seating area, and a flat-screen TV. Room themes include Viennese sights such as the Augarten Park or the Lainzer Zoo's Hermes Villa, which was once the hunting residence of the imperial family.The Shermin Hotel has a convenient and quiet location close to the State Opera and St. Charles Church. The Kärntner Straße shopping area is just a short walk away. ... more   less 
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Also Known As:
Shermin Hotel Vienna

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