So I have arrived at this accomodation unit in some day, being a little tired after the flight and being quite eager to get some rest. The young lady from the reception and, generally, the reception staff are nice guys which are trying to do their best to satisfy the customer. Unfortunatelly, their options are limited due to faulty management of the “hotel”. Got some technical problems with the shower cabin, but they were fixed. The room was cleaned daily. Oh, and let's not forget the WiFi, which was somehow working. It gets 6 out of 10. Unfortunatelly, here is where the good things ends. What follows… well, better read it than live it.
“Urban stay”. That’s the perfect excuse used by this so-called hotel while they ask for 120+ euro/night (forget the 92 euro/night which they say on the website, it is just a nice story meant to attract potential customers) in exchange for not just poor, but terrible conditions (also, forget the glossy and glamorous pictures from the website, they are 5% truth and 95% photoshop. See the pictures attached). It is simply a proof of rudeness to ask for this amount of money when what you offer is a room with no wardrobe, no refrigerator, with a unfinished ceiling, with cracks in the roof and walls and which looks like a prison cell from the fifties. I am honestly not able to understand this creepy concept of “urban stay” when the room has very serious lack of privacy (in order for you to take a shower, you need to close the blinds so people outside or from the vis-à-vis building will not be able to watch you inside the shower cabin, which has a glass wall facing the window) and very serious lack of food hygiene. I say lack of food hygiene because the management of this so-called hotel decided that they are so dog-friendly that dogs are allowed to roam inside the breakfast area during the breakfast time. I personally have seen a man with a large dog (a golden retriever) entering the breakfast area while people were eating. I am truly sorry that I did not take pictures of this event, but I think I have been too shocked when I have seen that the dog was not wearing a muzzle (so there was the danger of people being bitten by the animal) and that it was touching the tables surface with its tail (there was the very high possibility of getting dog hair in your food). I have discussed this with the staff from the breakfast and the reception but they claimed that this is ok and that this is a usual practice. This is definitely NOT ok, this is just a lack of common sense from the management of the hotel which allowed this, this is not just some weird “urban neo-hipster stay” concept! This fact made me not to have breakfast anymore is this so-called hotel. They are anyway saying on the website that they would rather eat their own breakfast instead of sharing it – well, enjoy your food with dog hares, gentlemen! Mahlzeit!
All these events made me shorten my stay in this miserable “hotel” by 3 nights. I have booked a real hotel and stayed there for the rest of my visit in Vienna. For sure, I will never-ever come again to this so-called hotel Daniel and I will also strongly advise other people to avoid it. The management of this “hotel” has to learn that either they lower the prices (40-50 euro/room/night is a more appropriate price for the current conditions), either they raise the accomodation standards so the building can really be called a hotel.
- Official Description (provided by the hotel):
- Under the motto "Urban Stay - Smart Luxury", 116 fully re-interpreted, contemporary and luxury rooms await modern travellers at Hotel Daniel Vienna. Far from any sort of 'hotel chain charm', here it's the unusual details that surprise guests: Art by Erwin Wurm, bees on the roof, rooms with hammocks and urban gardening in the front garden - which is exactly where you'll find the 'room on wheels', a caravan, that is fully equipped for comfort. Furthermore, there's free WiFi, bike and Vespa rental and our very own hotel shop. Whether visiting for a business meeting or chilling out with friends, the 'Bakery' in the loft-like ground floor of the hotel attracts people with its easy-going style, which extends throughout the interior design to the international menu, which includes delicious cake offers. And it's all in the best location - right next to Schloss Belvedere (Belvedere Palace) and Vienna's main train station. ... more less
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