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“Internet sucks, poor customer service”

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MEININGER Hotel Wien Downtown Franz
Ranked #126 of 361 Hotels in Vienna
Certificate of Excellence
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Internet sucks, poor customer service”
Reviewed 17 June 2014 via mobile

This is a great hostel if you don't need to plan anything online (or book tickets) , get advice from the front desk (or any customer service for that matter), or talk to friends and family back home.

The internet was the worst here. They have this authentication system where you take a reciept and type in the information in a sign in page after you connect. Sounds okay right?

Here's what actually happens. You sit there for a good 30 minutes trying to get it to accept your login after the RADIUS authentication server doesn't respond (because it's probably overloaded). Then you give up. If you happen to wake up early enough to use the internet, it is less than 0.2mbps and it drops packets a lot which means that google takes about 15 minutes to load.

Pro tip: if you want internet, there is a free kapper.net hotspot across the bridge, or if you're a student there is an eduroam across the bridge as well. Since they are free, be aware that it is just as slow, but it's more reliable and drops less packets.

The person at the desk when we asked about a tour was downright rude. There was no one in line waiting and he was very short with us while we were asking very simple questions about tours.

Also, it was nice to see there were bottles of soap in the bathrooms. This is somewhat unusual for a hostel although the nicer ones usually have it. Too bad they were all empty.

Wish we had chosen a different hostel, but they do have some things going for them. The elevators are great, the key cards resemble an actual hotel, and the sheets are clean. There is also a seperate toilet and shower which is nice when 6 people are sharing them.

Overall 2/5 for the effect it had on our planning for the trip and comparison of the other hostels on the trip (this one was the worst)

Stayed June 2014, travelled with friends
Helpful?
Thank Josh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, receptionist at MEININGER Hotel Wien Downtown Franz, responded to this review, 19 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

Kind regards,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Athens, Greece
Level 6 Contributor
281 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 14 June 2014

We stayed 1 night. It's a great choice if you want to be close to the center and not to pay too much. Rooms were quite new, clean and comfortable. There are many restaurants and pubs/bars nearby.

Breakfast was decent.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wrc666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, receptionist at MEININGER Hotel Wien Downtown Franz, responded to this review, 19 June 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 4 Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 June 2014

Spotlessly clean no frills hotel. In walking distance of Central vienna , takes about 15- 20 minutes to walk to St Stephens Cathedral, 2 underground stations within 10 minutes walk. The reception staff spoke good English and were really friendly and efficient. The rooms were clean, basic but perfectly adequate, our room was near the lifts but we were not troubled by noise. Breakfast was continental style, help yourself buffet, good value. Hotel has wifi throughout login details on reception, but connectivity not great when hotel busy, but it is free and available in hotel rooms. Not much to do in immediate area around hotel, register for city bikes and there is a stand at the nearby underground.

Room Tip: Rooms at the back quiet, but noise isn't really a problem, views not great wherever you are
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deniseq32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, receptionist at MEININGER Hotel Wien Downtown Franz, responded to this review, 19 June 2014
Hey,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 June 2014

Very good price/quality ratio. Rooms are spotless clean and modern. You can have good breakfast or just a cup of coffee. It is located just 15 minutes walk from downtown Vienna, near the river Danube. . Smaller room, perfect bathroom. Hotel is situated in very calm street.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WineWave1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, receptionist at MEININGER Hotel Wien Downtown Franz, responded to this review, 19 June 2014
Hey,

thanks a lot for the nice comment!

Hope to welcome you again one day,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level 6 Contributor
245 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 6 June 2014

10 to 15 minute walk from local Underground station/ 5 mins from 31 tram to underground.but excellent hotel with good eating places 10 minute walk away. Modernised very clean with 24hr service. nice modern rooms with good services. Not far from centre but great price.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tchumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, receptionist at MEININGER Hotel Wien Downtown Franz, responded to this review, 19 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coimbatore, India
Level 4 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 June 2014

Spent one night at Vienna and we stayed here. The rooms were clean, relatively close to the public transport system. The staff at the reception were awesome. The breakfast was again good value. Its got free wireless internet too. If you're with friends and on a budget, i would recommend this place.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yunusav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, Reception at MEININGER Hotel Wien Downtown Franz, responded to this review, 5 June 2014
Hey,

thank you for the nice comment :)

So we will see you again *haha*

Lovely greetings from Vienna,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

The Meininiger is a low budget hotel which offers an OK place to sleep at. Important to note that it is not a place to meet others and mix&mingle. Staff is friendly and helpful. Rooms are ok. Modern with A/C, separate toilete & bathroom is standard in the rooms. The bathroom has nice extras.

Not much space in the rooms though plus the beds are not good. The bed bunks are quite narrow and my matress was not good (that of my friends was). Good thing is that you have a little space above the bed which includes a personal plug in. There are lockers but they are useless: none of them can be locked - the mechanism is wrongly planned. So that's a minus.

There is a self-service kitchen, well equipped and very clean. But it is very small. If there were more groups to use the kitchen, it'd be a problem.

When we arrived there was a problem with the room cards, then with the beds (it was clear which ones were free and all linen looked used/dirty). Staff was friendly and quickly helped, offered towels for free to make good for the chaos.

It's quite far from the city and we like to walk so that's not ideal for us.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGirlOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meininger H, Reception at MEININGER Hotel Wien Downtown Franz, responded to this review, 29 May 2014
Hey,

we would like to thank you for the comment.

Please the next time if there are some problems in the room, please come to reception, we will try to solve the problem.

Nevertheles we hope you enjoyed your time here,

your MEININGER Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MEININGER Hotel Wien Downtown Franz

Property: MEININGER Hotel Wien Downtown Franz
Address: Rembrandtstrasse 21, Vienna 1020, Austria
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #126 of 361 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:2 star — MEININGER Hotel Wien Downtown Franz 2*
Number of rooms: 131
Official Description (provided by the hotel):
The MEININGER Hotel Wien Downtown Franz is in Vienna's second district of Leopoldstadt between Augarten and the Danube canal. The Karmeliter market with its many delicacies and Vienna's Old Town are just around the corner. The Franz hotel with its functional and modern design is ideal for city breaks that call for simplicity and precision. With services such as free WiFi, guest kitchen, bar and gaming area... holidaying with MEININGER is more than just low-cost accommodation. ... more   less 
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