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Best Western Hotel Pension Arenberg
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Reviews (296)
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All reviewsbreakfast hourstram stopdecent locationan ideal locationu bahn stationbreakfast was delicioustea and coffeeenjoyed my staycold meatsyogurtdanubecathedraleur
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Reviewed 21 December 2012

We had just caught an overnight train from Venice into Vienna and were tired and really felt like we could do with a clean. To our surprise when we lopped into the hotel foyer at 8am the hotel found us a vancant room so we could drop our bags and freshen up, this was so nice of them and totally unexpected as normally you can't check in until 2pm and we were expecting just to drop our bags off. Throughout our entire stay everyone that was on the reception was friendly and helpful.

The room we stayed in was very large and looked like it had been recently rennovated. It was clean and we could not fault the room for the money we had paid. It had one of the BEST showers that I have ever used and plenty of room to store our bags.

This hotel is inside of the main ring road that encircles Vienna, and anything inside this road is usually expensive. While this hotel is just inside this cirlce, it is still within walking distance of the entire main city. It will take about 10 minutes to get to the main shopping mall which runs down the middle. It's about a 5 minute walk to two different underground lines which make it very easy to get around Austria.

We felt that this was a very good hotel for the money and would recommend it to anyone.

  • Stayed: November 2012, travelled as a couple
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2  Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Stayed here for 1 night in nov 2012. Great hotel with wi fi . Booked a junior suite with breakfast included. Arrived 4 hours early but our room was ready which was great. Huge suite overlooking the street but double glazed so no noise problems. Hot breakfast with good coffee set us up for the day. Choice of boiled or fried eggs, bacon, sausages etc. Plenty of choice catering for all tastes. Try and get a deal with breakfast included. Staff helpful. Hotel is on the ring which runs around the city. Tram number 2 stops right outside the hotel and runs around the ring so is perfect to get to all the sights. Loved the location. Hop on hop off bus tours start near the opera which the tram also goes to.
Wouldn't return to Vienna as so many other cities to explore but if I did would stay here with no hesitation!

  • Stayed: November 2012
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1  Thank jubileejan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

We arrived with 2 rooms booked between three of us and the single room was upgraded to a double. My friend and I went to our suite, opened the door and walked in to find clothes and suitcases in the room. It turns out they had a booking problem and I find this extraordinary as I now see that this has happened before in this hotel (reference review from 19 April 2012). We were shifted to a small room and luckily I was with my best friend of many years as we had to sleep in a double bed together. As there really wasn't much space, we had to shift some furniture around, and it was good that the chairs in the room were able to fit in the closet. We then found that the room our friend moved into was bigger with a really large bathroom and pleasant decor, but the room still didn't seem big enough for 2 with large cases. Wifi was slow and generally unreliable.

The staff were generally helpful and pleasant with the exception of one of the ladies at reception who doesn't seem to know what customer is, nor how to exchange pleasantries. She should learn off the guy that was cleaning the rooms as he was always nice.

The best thing about the hotel was that the location was brilliant and we got by on foot and u-bahn quite easily. We did not have breakfast at the hotel, as I always prefer to try some of the local venues, so we found "Daniel Moser", a little bar/cafe just off Schwedenplatz that was quite pleasant with good staff.

Pleasant enough, but really not a 4 star hotel.

Stayed: October 2012, travelled with friends
3  Thank Duncan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

This is about a 10-15 min walk from the main rail station, about 3 min from the Schwedenplatz underground (U) station and very central. The hotel entrance is on the Stubenring side of the hotel and is upstairs (2nd or 3rd floor). The room was comfortable, although the bathroom was fairly modest in size. The breakfast was fabulous with a really wide range of foods on offer.

  • Stayed: June 2012, travelled on business
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4  Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2012

Although we had booked months in advance and followed up 10 days before arrival, we found that our double room was not available and we were put into a single with an added cot. After they removed the chairs so that our luggage would fit, we found that my spouse did not fit in either bed - he's just over 6ft. The next day we were moved to an upgraded room with a king bed which was great but we would much rather have had two good nights sleep instead of one. This is a decent location to the centre of Vienna, but a bit strange for us N. Americans - it's located in an office building. The breakfast was generous with many choices, the staff were friendly and seemed genuinely apologetic for the mix up in rooms. Still, I would look a little further if you are staying more than a night or two. We'd stay again only if it was a very good price.

  • Stayed: July 2012, travelled as a couple
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3  Thank IslandAmica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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