I was in the hotel for two days, this February. Hotel is small, clean and in the center of the city, great location if you came to explore Vienna. They serve breakfast and it was good and tasty. But, the staff is not very professional or kind. For the two days I was there, they came into our room after a quick knock, not waiting for an answer. They did that 3 times the first day and two times the second day, even though they had cleaned the room before that, changed the towels etc. When I came back in the room after a walk on the town, the window in the room was open, and the heating was off (it was 0 C outside), but when I called the Reception on the phone to ask about the heating, no one answered. I came down to the Reception, and the staff was there! When I told them about the heating, they sad: ok, like it was quite normal to have no heating in the winter. Heating started after I came back upstairs (did they turn it off when they saw the room was empty?). At the breakfast there were no clean plates, glasses and cups, we had to ask for it. And, they never said: sorry for the inconvenience, or anything remotely polite. That ruined the impression about the hotel.
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- Also Known As:
- Best Western Hotel-Pension Arenberg Hotel Vienna
- Best Western Hotel Arenberg
- Best Western Vienna
- Vienna Best Western