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“Tram stop” 3 of 5 bubbles
Review of BEST WESTERN Hotel-Pension Arenberg

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BEST WESTERN Hotel-Pension Arenberg
Ranked #258 of 367 Hotels in Vienna
Derby, UK
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Tram stop”
3 of 5 bubbles Reviewed 17 August 2014

Odd place. Situated on the second and third floors of the building. Good shower, good comfy bed, not so good having the tram stop beneath your window at night! Clean room with good air con (30+ outside when I was there)
Short walk into the centre of Vienna, so lots of choices for places to eat, drink and maybe eat ice cream. I you are flying into Vienna, the train station from the airport is a good way to get into the city but be prepared for a lengthy walk to the hotel.

Room Tip: Try to get a room at the back of the hotel
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank martinfroggatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

Traveller rating
    43
    101
    54
    27
    31
See reviews for
44
98
33
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Seattle area
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 19 July 2014

I reserved a room with balcony including breakfast for 4 nights four months in advance at a special rate. After the third night, my key card wouldn't work and I was informed that they need my room for another booking. The fourth night was spent in a dingy airless room looking out into a blank wall. No argument would work, even when I showed them my HRS confirmatiion showing the actual reservation. In many years of travel in Europe, I have never had this happen before, For this reason, I cannot recommend this hotel. I should have been warned by some other reviewers who had a similar experience.

Room Tip: Double room with balcony is nice if they honor your reservation.
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  • Stayed June 2014, travelled solo
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank linnmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vienna hotels

Seattle
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 14 July 2014 via mobile

This hotel is in a great location and is FULL of Viennese charm. It doesn't have a ton of rooms and unfortunately we could only book one night. I wish we had planned better. The breakfast was incredible and the staff helpful and nice.

Stayed July 2014, travelled with friends
Helpful?
Thank SharpElbows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 5 July 2014

The hotel is a 3 star hotel with generosity. I wonder how Best Western got this hotel rated 4 star. a true injustice.
Reception is closed 11 pm till morning. Feels totally insecure late at night and early morning as it is 2 floors in a large building and no one there after evening. room was tiny with a 2 star bathroom.
Reception person was very polite and helpful which was only positive.

Room Tip: dont stay there.
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  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank freqtraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 2 June 2014

The hotel has a very good location so from that point of view it is not bad. What strikes me is that this is supposed to be a 4 star hotel. That is impossible. It is more like a B&B rather than a hotel, and the staff is rather rude. One receptionist, was very friendly and pleasant, but except for her the hotel management is a disaster. We were told breakfast on week ends is served until 10.30. We arrived at 10.15 and they had started to remove everything, and instead of giving us an apology, the lady at reception barked at us saying, "we thought you are not coming anymore, take whatever you want from what is left and then we remove the rest". Thank you very much, how pleasant. At 8.40 in the morning we had the cleaning lady standing in front of our bed while we were still sleeping, saying oh sorry i come again later. At 10 she stood again in the room, just opening the door. Sorry but we were checking out on that day, why not call reception asking whether we had already gone instead of coming into the room without knocking? She may have knocked at 8 in the morning we would not know because we were sleeping. This is unbelievable. All in all, I would certainly not recommend this place. The room is small and in need of refurbishment.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank hase1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland New Zealand
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

What a great find this hotel is! The location is perfect for catching the #2 tram. We had a lovely room with period furniture and a balcony. The staff are very friendly and helpful. We had a very early morning check out and the staff arranged for some fruit, water and sandwiches to be left in our room the night before so we could have a quick breakfast before leaving for the airport. The bed is extremely comfortable. Breakfast has a huge selection of food, and much of it. Tea and coffee is available free in the breakfast room 24/7. Highly recommend this lovely hotel.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Torana2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 18 May 2014

Minutes away from the old town area, elegany interior design and warm ambient. Had a really good impression from the moment we stepped in.

The only downside, and the most important one, was the attitude of the receptionist, which is unbelievably rude and unprofessional.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank SSTeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hotel-Pension Arenberg

Property: BEST WESTERN Hotel-Pension Arenberg
Address: Stubenring 2, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#154 Luxury Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Hotel-Pension Arenberg 4*
Number of rooms: 22
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Also Known As:
Best Western Hotel-Pension Arenberg Hotel Vienna
Best Western Hotel Arenberg
Best Western Vienna
Vienna Best Western

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