We stayed here 11 years ago and were happy to do so again. Its main advantage is its location, on a quiet pedestrianised street just off the main shopping area and close to both the underground and tram, although most of the main attractions are within easy walking distance. The staff, with one exception, were extremely helpful, and also efficient - eg, a loose electric socket, when reported, was mended immediately. Both our room and the bathroom were a good size and well-appointed. The breakfasts with plenty of variety were well presented on individual tiered stands, but we would really have preferred to make our own choices of cheeses and meats etc and also not to have to pre-order the previous evening. The male evening receptionist appeared disinterested in the guests, even when I cut and bruised a finger on the entrance door. A minor quibble was the placing of the room safe over the minibar fridge which meant that anything in the safe became really hot. More seriously, we had booked online a room with a shower cubicle, as opposed to a shower over a bath, as, with knee problems, it is for one of us difficult and dangerous to climb into a bath. However our room had only the bath with shower over and when we asked at reception to change rooms, the same disinterested receptionist told us that the hotel had no bathrooms with shower cubicles, not even for the disabled. Had we known this we would probably have booked elsewhere and, at the very least, Best Western and / or the hotel should have informed us when we made the booking, as we had made plain the reason for our request.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Travel Republic (UK), Ebookers, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Schlosshotel Roemischer Kaiser reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Vienna
- Vienna Best Western