We stayed at Römischer Kaiser for about 10 days last year. At first, everything seemed fine, the staff was very friendly, but as it turned out soon they were not really customer oriented. We noticed we only got 2 bath robes, ( although being 3 guests in the suite) The staff confirmed that a third one would be brought to the room immediatley but it took them 5 days (!) to do so. Also, the shower head was not working properly. They promised to send someone to fix it, but of course it never worked for the entire stay.
What i liked about the Römischer Kaiser:
-The location is just great, it's in the middle of vienna's old city center.
-The hotel rooms are very quiet, you really don't hear a thing at all, except for the church bells.
-There's been a nespresso machine in our room
-The bathroom design was very nice! (versace)
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- Also Known As:
- Best Western Vienna
- Vienna Best Western