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“Wonderful staff, Viennese elegance BUT really uncomfortable beds” 4 of 5 bubbles
Review of Best Western Premier Kaiserhof Wien

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Best Western Premier Kaiserhof Wien
Ranked #4 of 367 Hotels in Vienna
Certificate of Excellence
London
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Wonderful staff, Viennese elegance BUT really uncomfortable beds”
4 of 5 bubbles Reviewed 31 July 2012

Every single member of the team of this high-end (4 star, rather than 5) hotel was friendly and warm. This made the trip for me. The hotel management must be commended for hiring such consistently lovely people.
They all had an engaging humour and warm smiles. Frau May and her dear colleagues in the breakfast room deserve special mention for their early morning sprightliness.
The hotel is full of Viennese elegance, and the breafast, with its fine array of cheeses as an example, is no exception.
My only real criticism is the beds. Soft and uncomfortable. The pillows are too soft and thin. The reception staff tried their best to find alternative pillows, but to no avail.
Kaiserhof management- please replace the old beds you inflict on your tired tourists and put a couple of hard and thick pillows in the wardrobes.

Stayed July 2012, travelled as a couple
Helpful?
2 Thank Michael_London_N4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 1 August 2012
Dear Michael,

we hope you had a comfortable journey back home - we are very glad that you had a nice stay in Vienna and at the KAISERHOF.
Thank you very much for your comment on the bed & pillows, it is very important for us to get such replys to provide the service for your next stay and future clients.We will of course take your comemnt to change things.
It would be a pleasure for us to welcome you again and remain

with best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
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Bromsgrove, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 30 July 2012

The Kaiserhof was our second stop of a 4 centre tour of Austria. The location was superb being an easy walk to the major sites of interest. The welcome and check in was splendid especially from Mr Mike who helped with the cases and showed us how to use the safe. Room was well furnished and comfortable with tea and coffee making facilities which is unusual in Austria. Room was clean and of a decent size. Breakfast was in a beautiful room and of the good quaility - the croissants were the best of all of the hotels we stayed in. The whole hotel was clean and very elegant and grand. Lots of nice places nearby to eat especially at the Naschmart which was a few minutes walk away. i would not hesistate to stay again at this hotel if I visit Vienna again.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Philip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 1 August 2012
Dear Philip,
thank you very much for your response - it is great to see that you enjoyed your stay with us and that you had a satisfied and comfortable stay at the KAiSERHOF!
Hope to may welcome you again !!!
Best regards from Vienna,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 July 2012

My wife and I stayed at the Hotel Kaiserhof from 11th-14th July, at the start of a ten-day holiday in Austria. We had never been to Vienna before and we were very excited about visiting this beautiful city. We could not have made a better choice of hotel than the Kaiserhof. All the staff were so welcoming, attentive and helpful! We had a large, well-equipped bedroom which was kept spotlessly clean. The public rooms were very pretty (just as the photographs on the hotel's website suggest). Breakfast was excellent, with an amazing variety of top-quality food available to choose from. We also had dinner in the hotel on one occasion and thoroughly enjoyed the typically Viennese fare. It is perhaps worth noting, though, that the menu is quite restricted and there are many, many restaurants nearby. The Kaiserhof is about 10 minutes walk from the pedestrianised area of the city centre and less than 5 minutes walk from the nearest underground station and tram stops, so it is very convenient for seeing the sights. If we ever come back to Vienna, we will not hesitate to return to the Kaiserhof!

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JohnAt103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 25 July 2012
Dear "JohnAt103",
thank you very much for your comment - we are very happy to see that you ejoyed your time at the KAISERHOF and had a comfortable stay at our hotel.
We do hope to may welcome you back soon!!!
Best regards,
Your KAISERHOF-Team! Greatings from Vienna!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orpington
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 19 July 2012 via mobile

After such a glowing report in April, it saddens me to report that standards are slipping at somewhere I have always regarded highly.
I booked a room in the normal course and stipulated a non smoking one (Austria seems to be lagging behind the rest of Europe). It was particularly relevant as I have just completed a course of medication after discovering I had lung cancer earlier this year (for what it is worth, I have never smoked in my life).

A replacement room was provided without demur but imagine my shock when I found the toilet had not been cleaned....once again, profuse apologies from the receptionist but rather a let down after previous visits. Please Kaiserhof, don't get carried away with all the positive comments.

You are only as good as your last review.

Stayed April 2012
Helpful?
2 Thank WednesdayOrpington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 23 July 2012
Dear "WednesdayOrpington",

first of all we would like to thank you for your feedback and comment to your stay at the KAISERHOF.
It is very important to us to get a reply and therefore to have the possibility to change ..

Refering to your comment we are very sorry for the circumstances and of course have briefed our colleagues and solved the situation internal . It is important to us to get your comment - as it is the possibility for us to improve our service for future guests.

We do hope to may welcome you back to the KAISERHOF.
Should you need any assistance for your next stay please do not hesitate to contact me personally.

Best regards,
Your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 July 2012

We recently spent a few days in Vienna and had the good fortune to stay at the Kaiserhof. It's conveniently located about 10 minutes walk from the centre of the city on the south side. We found the hotel clean, well decorated, nicely furnished and with the biggest bed you could ever hope to sleep in! The main attraction of this hotel, however, is the staff who were the friendliest you could hope to meet. THIS HOTEL IS STRONGLY RECOMMENDED!

  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Romseycobbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 23 July 2012
Dear "Romseycobbler"

we hope you had a comfortable journey back home. Great to see that you enjoyed your stay at the KAISERHOF! It is very important for us to get your comment so that we are able to improve our service.

It would be great to may welcome you back soon!
Best regards from Vienna,

Your KAISERHOF Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwen, England, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

Stayed here end of June. Fabulous hotel. Reception is beautiful and staff very helpful. Rooms were spacious, clean and beautifully decorated. Bathroom was big, clean, power shower. Location was perfect- we walked everywhere- bout 10 mins walk from centre. Breakfast was amazing- lots of choice and a glass of fizz for those who can handle it that early! Their herbal tea collection was also impressive. Lots of choice of hot food- including yummy waffles!
Would come back to Vienna just to stay at this fabulous, relaxing hotel!!

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank advicefromus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 18 July 2012
Dear "advicefromus",
thank you very much for your respond and comment - your feedback is very important for us to
improve our service.
Great to see that you enjoyed your stay at the KAISERHOF and in Vienna - hope to welcome you back soon!
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drogheda, Ireland
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed 11 July 2012

Hubby and I had travelled to Vienna for a conference and as we were celebrating our 25th Wedding Anniversary at the time, we decided to stay on for an additional 3 nights. We decided to spoil ourselves with a stay in a classy hotel and the Kaiserfof seemed to fit the bill nicely!

We were made feel very welcome by the lady at Reception when we arrived and the gentleman who showed us to our room was very helpful and friendly too. We were delighted to see that our room lived to expectations as we had paid a little extra for a luxury room, given the fact that we were going to live it up for the few days.

The staff had left a lovely bottle of sparkling wine on ice for us, and also the next day when we returned after our sightseeing there was a little box of chocolates left for us with a card wishing us well on our special anniversary. Little touches that meant a lot!

The bed was large (at least 6 ft across or maybe more) and the mattress seemed to have a memory foam top on it, or at least whatever it was made of it was heavenly! The curtains were blackout curtains so when they were closed the room was really dark and we slept like logs each of the nights that we were there!

The room was very well equipped, with a large well stocked mini bar, a trouser press (which really just creased the trousers more, but whatever!) a large card operated safe, tea and coffee making facilities, quality toiletries in the bathroom, large fluffy towels embossed with the Kaiserhof emblem (very posh altogether!), and a nice flat screen TV which just had a small selection of English speaking channels like CNN and the like, but then we weren't there to watch the television!

The room was air conditioned and it was necessary to keep the air conditioning running all day and all night to keep the room any was comfortable. This wasn't the fault of the hotel however, and it was stiffling heat in Vienna for the few days that we were there. Obviously everyone had their air conditioning on flat out and the system must have been struggling to cope with the demands.

We had the room with the red and cream decor and a canopy over the bed, which did add to the feeling of luxury, and because we had opted for a luxury room we had quite a bit of extra floor space compared to the other rooms on the same floor. (We were able to check out the layout by looking at the floor plan on the fire escape info).

The bathroom was a little dated, with a moss green coloured floor tile, and a white/grey mottled wall tile. It was perfecty fine though, and as I mentioned above everything within the bathroom oozed quality, but over the years we have got spoiled with modern marble bathrooms and the like. It didn't take away from the fact that the room was luxurious, but I just thought I'd mention it, for anyone who feels that a bathroom needs to be as impressive as the adjoining bedroom! (Let's face it, we've all got very critical nowadays when we have access to such beautiful hotels across the globe!)

Downstairs the rest of the hotel was magnificently decorated. The stairs were marble, the large glass windows on the returns on the stairs were all decorated with etched glass and the like and there were chandeliers twinkling everywhere you went! Everything was glittering it was so clean and it really did have an air of elegance about the place that made you feel you were very privilaged to stay there!

There was a nice bar area where we stopped for a nightcap on our last night, although this closed down rather early, at shortly after 11pm, so probably best not to bank on staying up late in the bar if that's something you like to do. (Frankly with the heat in the city and having trawled through the streets sightseeing all day, we were well fit for bed before it got too late into the night!)

Breakfast was excellent with a variety of warm and cold dishes, fruits, juices, cereals, breads and pasties. Everything to set you up for the day ahead. The dining itself was beautiful again with lovely plasterwork and chandeliers.

The staff really were very friendly at the Kaiserhof and we would love to return there some day. I would certainly recommend it for it's location and if you are looking for a little bit more than just the average comfortable hotel experience then the Kaiserhof has all the little extras that make your stay memorable.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Berniebobcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 16 July 2012
Dear "Berniebobcat"
we hope you had a comfortable journey back home. Great to see that you enjoyed your stay at the KAISERHOF! It is very important for us to get your comment so that we are able to improve our service.
It would be great to may welcome you back soon! - should you need any assistance please do not hesitate to contact us!
Best regards,
Your KAISERHOF Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#4 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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