Every single member of the team of this high-end (4 star, rather than 5) hotel was friendly and warm. This made the trip for me. The hotel management must be commended for hiring such consistently lovely people.
They all had an engaging humour and warm smiles. Frau May and her dear colleagues in the breakfast room deserve special mention for their early morning sprightliness.
The hotel is full of Viennese elegance, and the breafast, with its fine array of cheeses as an example, is no exception.
My only real criticism is the beds. Soft and uncomfortable. The pillows are too soft and thin. The reception staff tried their best to find alternative pillows, but to no avail.
Kaiserhof management- please replace the old beds you inflict on your tired tourists and put a couple of hard and thick pillows in the wardrobes.
- Official Description (provided by the hotel):
- The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more less
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- Also Known As:
- Best Western Premier Kaiserhof Wien Hotel Vienna
- Best Western Hotel Vienna
- Best Western Vienna
- Vienna Best Western