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“Great stay in a character hotel”

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Best Western Premier Kaiserhof Wien
Ranked #4 of 360 Hotels in Vienna
Certificate of Excellence
Syracuse, NY
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great stay in a character hotel”
Reviewed 1 September 2012

Old world charm with modern amenities. Welcoming and helpful front desk staff. Exceptional breakfast buffet selection and good quality. Corner room was large and clean, but decor was a bit dated. Ok Italian restaurant down the block and a supermarket down the street but not much else in the neighbourhood, especially at night. It was a 15 minute walk to the city center, and 5 minutes to tram stops, and underground U-Bahn. Overall a very satisfactory experience.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zeczeczec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 5 September 2012
Dear Guests,
thank you very much for your respond - it is a great pleasure for us that you had a comfortable stay at the KAISERHOF !
Looking forward to may welcome you back to Vienna soon! -
best regards,
Your KAISERHOF Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Milton Keynes
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 August 2012

Very pleased indeed with this hotel. Ensuring guests have the best experience seems to be uppermost in all the staffs' minds from the reception to the room cleaning. Superb breakfast - someone has clearly put some thought into this too- for instance by offering bread which actually toasts well, not 1 but 3 sorts of honey, fresh fruit salad with good quality fruit, hot food which varies slightly each day etc. Good location - many attractions within a 10 to 15 walk, and it's near to the tube for longer distances. My room was certainly big enough, (though I had the superior room, so perhaps if you like space that may help) and quiet.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 29 August 2012
Dear guests,
thank you very much for your comment and complements ! We are very glad to see that you enjoyed your stay and felt comfortable at the KAISERHOF.
We hope to may welcome you back soon and remain
with best regards from Vienna!
Your KAISERHOF Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 August 2012

Nothing too fancy here, but a solid hotel with great staff and a great breakfast buffet and an excellent bar.
The rooms could be getting a little tired.
The location is good - you can stroll to town for dinner easily.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mellowdigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 29 August 2012
Dear guest,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your comment - wonderful to get a reply and see that you renjoyed your stay at the KAISERHOF.
Hope to may welcome you again.
Your KAISERHOF-Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 August 2012 via mobile

Rooms are just too small for my taste.

Weather was hot and air-conditioning never got it cold enough for me but I like it colder than most.
Front desk tried to help.




Staff was exceptionally nice and helpful.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Howard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 27 August 2012
Dear Howard K,
thank you very much for your comment - it is very important for us to improve our service. We hope that you enjoyed your stay at the KAISERHOF. Concerning the air condition we have checked the system of couse - for information for your next stay - the air condition can be handeld yourself with +/- 2 degrees, but of course your front office team will always be helpful.
Looking forward to may welcome you again we remain
with best regards,
Your KAISERHOF Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 August 2012

We stayed for 4 nights in early August 2012 and had a wonderful holiday. The rooms were very clean with comfortable beds and air conditioning. The staff were very friendly, especially so at Reception and in the Breakfast Rooms and bar. This made our stay perfect and we shall return. The location is close to the Centre and in a very quiet cobbled street. A First Class Hotel with staff and breakfasts to match.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JOHN28_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 20 August 2012
Dear John,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your comment - wonderful to get a reply and see that you really enjoyed your stay at the KAISERHOF. Hope to may welcome you again at the KAISERHOF - have a great summer
Your KAISERHOF-Team
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Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 August 2012 via mobile

Nice hotel well located for attractions, about a 10 minute walk to the historic centre. Friendly staff, I arrived quite late after room service had finished but they offered to make me a snack. The room was good, comfy, well equipped, only BBC news in English on tv. Good bath/shower room. The breakfast buffet was very good, plenty to choose both continental and cooked. It's a good place to stay but doesn't have a great view of the city.

Stayed August 2012, travelled on business
Helpful?
2 Thank Fu55yeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 20 August 2012
Dear Client,
thank you very much for your respond and comment - it ist very important for us to get your feedback to improve our service. Looking forward to may welcome you again at the KAISERHOF we remain
with best regards,
Your KAISERHOF - Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 August 2012

The location is excellent, the service is outstanding, the room was nice and big. Staff is really wonderful.
For us, it deserves 5 stars, which is "exceptional". If you like to be close to the city centre, but not within the tourist "mass" around Stephansdom, this is the place. Public transport is very close (tram 1 to Opera - 1 stop - is very close to the hotel).
Also this hotel respects client requests, and confirmed those by e mail (we had asked for a low floor non smoking room). Many other hotels refuse to confirm specific wishes on beforehand.
One small point: I would have preferred a wooden floor instead of full carpet, but that is a minor thing of course......

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 17 August 2012
Dear Joop1,
we hope you had a comfortable jouney back home - great to see that you had a wonderful time in Vienna and at the KAISERHOF. Thank you very much for your respond, your comment is very important for us to improve the service for your nex stay and other future guests. For your nex trip we just want to inform you, that we of course also have rooms with wooden floors - please do not hesitate to contact us for your next trip to the KAISEHOF if you would like to have one of those rooms if available.
Hope to may welcome you back soon !!!
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#2 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#4 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. KAISERHOF Wien runs as a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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