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“Simply the best”

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Best Western Premier Kaiserhof Wien
Ranked #3 of 360 Hotels in Vienna
Certificate of Excellence
Level 5 Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Simply the best”
Reviewed 18 September 2013

We stayed here for a week as a birthday celebration Immaculate hotel, amazingly friendly & efficient staff, terrific breakfast. Perfect location to visit the Opera etc, Easy connections to tram, bus & metro Knowledgable staff only too happy to help with information, reservations etc. Felt like home from home. We ate in one night - as there is o much to choose from locally - very good. Hotel does lack a pool or extensive spa facilities you might expect in 5 star type accommodation le this And on a sultry late summer evening it would have been nice to have a roof garden or somewhere to sit outside. But these are minor points the Kaiserhof is a great hotel to use as a base for Vienna & beyond

Room Tip: Our room had an air extractor vent outside which was slightly annoying We should have asked to move
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  • Stayed September 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 23 September 2013
Dear guest,
we would like to thank you for your feedback and comment to your stay at the KAISERHOF.
Hope to welcome you back soon! Your KAISERHOF-Team
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1,748 reviews from our community

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Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Southampton, United Kingdom
Level 5 Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 September 2013

We stayed here for four nights and had a wonderful holiday in Vienna, due very much, to the wonderful hotel, one of the best we've ever stayed in. We celebrated our Golden Wedding Anniversary and the staff very kindly upgraded us to a suite which was wonderful - spotlessly clean and with every single thing we could wish for and such friendly, knowledgeable staff. They helped us with bookings, arranged taxis and pick ups, a coach tour and a boat trip on the River Danube.
The breakfasts were just perfect - an enormous selection of everything and served in a beautiful dining room. The variety of breakfast meant that we took our time and ate the wonderful food in comfort, before travelling around Vienna each day.
The hotel is perfectly situated, a short walk away from the Opera House, which is central to everywhere. I would have no hesitation in recommending this hotel to anyone considering a visit to beautiful Vienna, and would like to thank them for making our stay so perfect.
Jeanette & Terry Ryder

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank jeanetteyardley4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 18 September 2013
Dear Jeanette,
great comment! thank you for taking the time to comment you trip to Vienna and your stay at the KAISERHOF. We will of course lead all your complements to our colleagues. We are happy that you enjoyed your time with and celebrated your wedding anniversary at the KAISERHOF.
Hope to see you back soon!
Best regards,
Your KAISERHOF Team
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North East England, United Kingdom
Level 5 Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 September 2013

We stayed here for two nights at the end of an Austrian holiday. It is very well located just off Karlsplatz. Everything about his hotel exuded quality. Our room was very well equipped, spotlessly clean, comfortable and quiet, even though it overlooked the road. The welcome and service from the staff could not be faulted. Breakfast was first rate, with a very wide range of options We also found that although the hotel rather underplayed the evening meals from its bar - 'snacks' implies less than a full meal, but there were some very good 'mains' options - the food was excellent and far better value for money ( and in better surroundings) than in the nearby restaurant we tried. We would certianly recommend this hotel.

Room Tip: 405 was good
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank FussyNortheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 17 September 2013
We would like to thank you for your feedback and taking time to comment you stay at the KAISERHOF! We are happy that you had a comfortable stay with us and would be happy to may welcome you back soon!
Best regards from Vienna,
Your KAISERHOF Team
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Manchester, United Kingdom
Level 6 Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 15 September 2013

This hotel was one of the finest I have ever stayed in. OK it didn't have the range of services of the 5* ones I've stayed in but the accommodation was immaculate and the staff were amazing. And talk about attention to detail! Wonderfully cared for and clean: not even a hint of any chipped paint, let alone dust. (I watched incredulously as every chair was scrupulously cleaned every day – amazing)
On your first entry you are wonderfully welcomed by charming front desk staff whose role truly is to serve the guests for 24 hours in the day. Really made you feel special. Nothing is too much trouble for them, as a guest you really feel wanted and well cared for. (We had to leave early on our last day and they put a wonderful personal breakfast together for us to eat in the bar because we needed it 30 minutes before the standard breakfast time – wonderfully thoughtful service)
The lounge/bar area is like a gentleman's club: it has a library and truly comfortable chairs. Drinks came with a fair quantity of free nibbles. In one corner a pile of apples was available for guests to take.
Meals: Breakfasts were full of choices – any amount of bread, jams, cereals and muesli plus normal range of cooked items. Fantastic coffee. And how did they manage never to have any spilled debris – never saw as much as a stray oat on the serving tables! They also do a limited nrange of meals in the evening. Good food and excellent service again, handy after a hard day of tourism!. Alternatively you are maybe 10 min walk to a wide range of city centre restaurants or 1 min to a fine Italian restaurant in the same street.
Rooms: comfortable, and reasonable size for a city hotel. A quiet night's sleep – no hint of traffic even in our room above the main entrance.
I cannot speak too highly of this hotel. Come and enjoy!

  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank dmb100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 17 September 2013
Good Morning,
we are so happy about your comment! and that you enjoyed your stay with us!
Tthank you very much for your great feedback and hope to may welcome you back soon to the KAISERHOF!
Best regards from Vienna,
Your KAISERHOF Team
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Louisiana
Level 5 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 September 2013

Spent several days here recently, on a trip with my mother. Everything about this facility is superior. For starters, they upgraded both of our rooms - mine to a junior suite, my mother's to a suite - awfully gracious of them, eh? The facility itself was very clean and tastefully decorated. The rooms were pleasant and well appointed, with fine views. The staff were at all times pleasant, friendly, and helpful, and were more than willing to assist with even the smallest question or need. The breakfast is without question the finest and most generous complimentary breakfast I have ever had the pleasure to sit down to. The variety, selection, and quality of the foods offered tempted me to sit all all morning long, and forget the sites of the lovely city beyond the doors of this wonderful hotel. Everything is good here - there is no fault to be found. Location is an easy walk to the Innere Stadt - the Opera House is 10 minutes - and the hotel is on a quiet side street of handsome buildings, just away from the noise of the city. There are a number of good local cafes within a few step of the front door. Everything was perfect. You would have a hard time finding a better value for your money, in Vienna. I thank the management and staff of the Kaiserhof, and would highly recommend this well-managed and maintained hotel. So go ahead and treat yourself folks - it is good!

Room Tip: If you can swing the extra cost of a junior suite - get it! Also, the fire escapes outside the wind...
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
2 Thank GiveMeEat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 16 September 2013
Great comment! Thank you very much for that wonderful feedback! We are happy that you enjoyed your stay at the KAISERHOF! Looking forward to welcome you back soon!
Best regards from Vienna,
Your KAISERHOF Team!
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Vienna, Austria
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2013

Superbly clean. Our stay could have been so much more pleasant if the air conditioning had operated. room was spacious and quiet. Breakfast was one of the best we have experienced with very friendly helpful staff. However reception staff were cold in manner and quite off putting. This would not put us off staying again.
Excellent location for city vacation

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 186Jenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 16 September 2013
Good Morning,
thank you very much for taking the time to comment you stay at the KAISERHOF. Your feedback is very important for us to improve our service for your next stay at future guests.
We hope to may welcome you back soon!
Best regards from Vienna,
Your KAISERHOF Team
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Israel
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2013

We just returned from the Kaiserhof Best western in Vienna. The hotel is beutifully furnished, in old vienese style, the stuff are very polite and helpful, and breakfast was great. The location is about 10 minutes' walk from the city center.

Room Tip: Rooms that have a window to the street are a bit noisy, but when the window is closed it's quiet...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niliti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 16 September 2013
Dear Niliti,
thank you for taking the time to comment your stay at the KAISERHOF!
Hope to see you back soon,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#2 Spa Hotel in Vienna
#3 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. KAISERHOF Wien runs as a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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