Booked a triple room for a four night stay for me and my two sisters. I checked with the hotel before arriving that it would be three fixed beds and not a pull out bed for the third person. When we were shown to our room it was a chair that converted to a bed - rock hard with three separate sections - I felt this was totally unacceptable for an adult to sleep on for four nights. I went to the person at reception to ask if the bed could be changed - he was not very helpful - until housekeeping staff appeared and rectified the situation - a proper divan was placed in our room - I feel this should have been done before we were shown to our room.
The hotel is spotlessly clean, exceptional housekeeping staff. Rooms are spacious and very comfortable. The hotel is situated on a quiet street but if you have a room on the front it can become very noisy from early morning - so if you like to lie longer in the morning request a room facing the court yard.
Breakfast room is very pleasant with a good selection of food. Other food choices are available in the bar throughout the day - excellent chicken soup!
Overall it was a great stay at the Best Western Kaiserhof and would definitely recommend it.
- Official Description (provided by the hotel):
- The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffers in allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Fee WiFi, public garage nearby. All rooms with AC & minibar. Small Wellness-Area. KAISERHOF Wiena NON-Smoking Hotel. ... more less
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- Also Known As:
- Best Western Premier Kaiserhof Wien Hotel Vienna
- Best Western Hotel Vienna
- Best Western Vienna
- Vienna Best Western