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“An Ideal Base for Visiting Vienna”

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Best Western Premier Kaiserhof Wien
Ranked #4 of 362 Hotels in Vienna
Certificate of Excellence
Market Drayton, United Kingdom
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“An Ideal Base for Visiting Vienna”
5 of 5 bubbles Reviewed 17 June 2014

The friendliness and helpfulness of the receptionists was both welcome and useful. Our room was quiet and comfortable, the breakfast an excellent start to the day, and the bar a perfect place to relax after a hard day's touring the sites (of which there are many - far too many for a weekend's visit) The hotel's location is ideal, just 3 minutes away from the tram stop and only a few minutes more to the Karlsplatz transport hub. I really can recommend this hotel - a great place to stay in a very convenient spot

Room Tip: Even the room right next to the lift was quiet
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 18 June 2014
Dear Michael,

we hope you had a comfortable journey back home.
Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your great feedback and your compliments.
We hope to may welcome you back again at the KAISERHOF Wien.

Regards
your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,647 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
London, United Kingdom
Level Contributor
747 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 573 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

The hotel is situated in a very quiet part of the city, but only a few minutes walk from the Karlspltz metro (U-Bahn) station where three lines interchange as well as numerous trams and buses pass.
On arrival was meet by the lovely Corinne on reception who gave us a very warm welcome, and who was a source of useful information throughout our week stay. Our room (14) was situated on the mezzanine floor at the rear of the building with an uninspiring view of the fitness centre. The room was clean and comfortable, and featured two bathrooms, a small seating area, and two large wardrobes each containing a safe (perhaps they were expecting some bankers!). Being in an old building the ceilings were very high giving the feeling of spaciousness, and the room door was thick and heavy possibly adding to the lack of any noise. There was a complimentary refreshment tray, and a well stocked fridge. However the most noticeable thing was the silence. In a building of this age (19th century) you might expect squeaky floorboards, but there was none, so resulted in a great nights sleep. Breakfast was served buffet style in the elegant restaurant, with friendly and efficient staff. There was an excellent selection of both hot and cold dishes, lots of fresh fruit, and even the odd glass of sparkling wine. Elsewhere in the hotel was a fitness centre (not used), and a computer for guests use.
Getting to the hotel from the airport couldn’t be easier. Take the OBB train (S-Bahn) to Landstasse Wien Mitte station, and then change to the Metro (U-Bahn) Green Line U4 to Karlsplatz, then leave via the exit marked ‘Resselpark’, and walk to the hotel (5 minutes). A single fare costs just €4.20, and covers both the train and metro journey in a single ticket. You can also take the Airport Express train which costs €12 for a single journey, but this does not cover the metro part of the journey.
Our two main criteria for a good hotel is cleanliness and service, and in this the Kaiserhof excelled. So if you are looking for a quality hotel, with old world charm, modern facilities, in a quiet location, but within walking distance of many attractions and transport then look no further, the Kaiserhof fits the bill.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Molesey19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 16 June 2014
Good Morning,

we hope you had a great journey back home.
Thank your very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
Thanks for the compliments and your great feedback.
We hope to may welcome you back as our guests at the KAISERHOF Wien.

Regards
your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

I have just came back from Vieena and stayed at Kaiserhof BWP. It's located in the centre of Vieena just few steps from the OperaState and shopping area. Moreover, the reception of the hotel is very friendly and alwaya willing to help the guests! I feel very welcomed there!!!
The breakfast offers a variety of food with many kinds of bread, cheese, jams etc...The bedroooms are very big and cozy. Nice hotel!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gilda28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 11 June 2014
Dear Gilda,

thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We appreciate your compliments and your great feedback.
We hope you had a comfortable journey back home and hope to may welcome you back again as our guest at the KAISERHOF Wien.

Regards
your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
255 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

This is my fourth time at this hotel. Rooms are nice and confortable, breakfast is excellent++ and the staff is very friendly, also at the bar.
Internet connection sometimes comes and go, but is functioning.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luigi_Fino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 5 June 2014
Good Morning,

thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien, we appreciate your feedback and compliments. Concerning the Internet - sorry for that, we had a few difficulties after an update but we solved these prodblems right now.

We hope to may welcome you soon again at the KAISERHOF Wien.

Regards
yours KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We only stayed here for two nights whilst visiting Vienna - all too brief a stop - but this is the perfect location for a whistle stop tour of this wonderful city. The other plus factors include good spacious rooms excellent breakfasts - so much choice delicious food - and extremely helpful, friendly staff. We are already planning a return trip to Vienna and will definitely stay at the Kaiserhof.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gusabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 4 June 2014
Good Morning,

thank you for taking time to comment your stay at the KAISERHOF Wien.
We hope you had a good and safe journey back home and want to thank your for your feedback and your compliments.
We hope to welcome you back again at the BEST WESTERN PREMIER Kaiserhof Wien.

Regards
yours KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We have stayed here three times in the last 2 years and we get the same wonderful welcome and service that we've always had. We wouldn't go anywhere else now! It is situated in a very quiet area, but only a few minutes walk to a tram stop or Karlsplatz underground station. Turn left out of the hotel for a quiet and beautiful walk past the Karlskirche into central Vienna. It's a busy city but extremely interesting. When tired pop into any café, preferably Café Central, for coffee and cake. You will be in another world!

Room Tip: Business Rooms on the 5th floor are spacious and quiet and only marginally more expensive, but worth...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOHN28_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 4 June 2014
Good Morning John,

we hope you had a comfortable journey back home.
Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We appreciate your compliments and your great feedback.
We look foreward to welcome you back again at the KAISERHOF Wien.

Regards
yours KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kristiansand, Norway
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Situated in a quiet backstreet, but yet centrally located near Karlsplatz and 20 min walk to the Stephansdom, the location is ideal. The management has all good reasons to be very proud of their staff. They are simply wonderful people, treating you like old friends, creating a unique friendly atmosphere. The rooms are large (we had a superior room), great beds. And oh, the breakfast (variety and quality) is absolutely wonderful. A bit slow internet... We would love to be bak there...!

Room Tip: Go for a superior room.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helge59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review, 3 June 2014
Good Morning Helge,

we hope you had a comfortable journey back home.
Thank you for taking time to comment your stay at the KAISERHOF Wien. We appreciate your great feedback and your compliments.
We will check your input concerning the internet and try to solve the difficulties immediately.

Regards
your KAISERHOF-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#4 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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