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“Great price - performance.Don't miss the breakfast!”

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Hotel Kaiserhof Wien
Ranked #3 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 7 August 2014

With the popularity of Vienna as a tourist destination for city trips, it is difficult to find a hotel with a decent price - performance ratio. Kaiserhof offers great value for a very reasonable price. The location is good (ten minutes walk to Karlsplatz), the rooms clean, the service friendly and the breakfast excellent.

Room Tip: higher floors are better
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  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank OneNewCountryAYear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 8 August 2014

Good Morning,

we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and would be happy to welcome you back again at the KAISERHOF Wien.

kind regards
yours KAISERHOF-Team

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798 - 804 of 1,925 reviews

Reviewed 5 August 2014

We stayed here on our last night in Austria before flying home to London. Although we weren't there for long, the hotel grew on us - perhaps due to the complementary prosecco that came with breakfast. Our room, although a large suite was rather spartan - and we needed to request extra bed covers as the air conditioning was perhaps too effective. The public areas were very clean and well decorated - I liked the photo gallery of shots from around the city. The staff were friendly and efficient. As you may see from my other reviews, we tend to prefer boutique or character hotels - but if you want a clean, well decorated, friendly, well run city centre hotel then the Kaiserhof will work well for you.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank jda180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 6 August 2014

Good Afternoon,

we hope you had a comfortable journey back home.
Thank your for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback.
The Airconditioning system works on 21degrees and you are able to adapt the temperature plus/minus 2 degrees.

We hope we may welcome you back again at the KAISERHOF Wien.

regards
yours KAISERHOF-Team

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Reviewed 4 August 2014

After a river cruise on the Danube which ended in Vienna, my husband and I decided to spend two nights there before coming home. We picked this hotel because of the favorable comments found on Trip Advisor. We loved the place! It is on a quiet street I doubt one would find by accident. We took a cab from the boat, as didn't want to get lost dragging luggage around. My favorite travel books are by Rick Steves. His directions to everything are spot on. He directs you to the best tourist spot in town to get maps.
Great location, close to all transportation, although you could walk everywhere. We were in a junior suite as didn't want a small room or bed. A standard room would be our choice next time because all the rooms are very nice. The people were friendly and helpful. I would definitely return to the Premier if I'm lucky enough to return to Vienna.

Room Tip: Our suite was 501 and had a nice view of the street and surrounding buildings, as it was on the corn...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank linda b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 5 August 2014

Good Morning Linda,

we hope you had a comfortable and safe journey back home.
Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments.
We hope to may welcome you back again at the KAISERHOF Wien.

kind regards
your KAISERHOF-Team

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Reviewed 28 July 2014

My wife and I stayed at this hotel for four nights in early July. The front desk staff personnel were always very friendly and helpful. Check-in/check-out was fast and efficient. The room was very nice, clean, quiet, with comfortable beds. Air conditioning and wifi worked well. Breakfast was included in our room rate and was excellent. There was a wide variety of all kinds of fresh foods. The concierge staff was also very good. Thank you to Christa for all her help. The hotel is in a good location, just a short walk to the Opera house and many museums. Public transportation is very close by. A couple of nights after dark we walked back to the hotel and felt very safe. If we were to visit Vienna again we would definitely stay at this hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank nmp66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 30 July 2014

Good Morning,

we hope you had a comfortable journey back home.
Thank you very much for taking the time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback.
We hope to welcome you back again at the KAISERHOF Wien.

Best regards
your KAISERHOF-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Talk about customer service, nowhere else will you find more professional, courteous, and helpful staff than at this hotel. We are talking about the entire staff we encountered during our 3 nights stay at this hotel last month. The first evening while enjoying a drink in the sitting area we were discussing our arranged tour for next morning. The staff at the bar over heard our pickup time was earlier than when the breakfast would start. He arranged for the breakfast to start earlier so that we wouldn't go on the tour hungry. We were so glad that we didn't miss the breakfast because it turned out to be one of the MANY highlights of this hotel. Krista, the lady at the front desk was an outstanding representative of the hotel. We were greeted by her with a big smile on her face upon arrival. She gave us advice and made booking for us for restaurants nearby; otherwise, we would never have been able to find such excellent restaurants on our own. We were sorry that we didn't get a chance to say goodbye to her.

Besides customer service, there are so many nice things about this hotel, just to point out a few:
Hotel - with old country elegance
Location - close to everything
Room - very comfortable, especially the bed
Breakfast - absolutely one of the best, fresh and tasty food with professional service - DO NOT MISS

We have stayed in Best Western Hotels while traveling in the United States and abroad where it's possible through the years. Once again, our stay at Best Western PREMIER Kaiserhof Wien exceeded our expectations! Our sincere thanks to all the staff!!!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Service
3  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 24 July 2014

Good Morning,

we hope you had a comfortable journey back home.
Thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your compliments and hope to may welcome you back again at the KAISERHOF Wien.

your KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

spent four nights in this wonderful hotel ,it was like stepping back in time ,the décor was beautiful
I always use T.A. as who wants to spend precious holiday time sorting out problems
most of the time Christie was on duty who sorted all our little problems on getting around this beautiful City so much to see and her directions were brilliant even when we wanted to find the everyday shops on a wet afternoon (C&A etc.) she is a gem
We had a meal in the restaurant on our arrival the service made you feel so comfortable (first taste of the Strudel)
Room cleaned to perfection and for the money where could you get such a wonderful included breakfast a perfect start to the day and Wifi
location is perfect just walked a few minutes and you come to the trams and the metro which are so efficient (Italian restaurant nearby very good)
we purchased the Vienna card so all travel costs included plus discounts for the attractions
we will go back to Vienna and it goes without saying this is the place we will be staying

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank grahamk747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 24 July 2014

Good Morning,

thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We appreciate your kind compliments and your feedback.
We hope you had a safe journey back home and would be happy to welcome you back again at the KAISERHOF Wien.

your KAISERHOF-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

I really loved this hotel and Christa on the front desk was super polite and pleasure to deal with, prior to my arrival there had been few emails just confirming everything, were very efficient, polite, courteous and super professional!

Room was fantastic, large room on the top floor, very spacious and the electronic blinds that went up or down with room being occupied or not, was a nice touch, kept the room that bit cooler in the summer sun.

Breakfast was well equipped with full buffet, choice of everything you could want for breakfast, wish I had woken earlier so could have actually enjoyed it instead of a rushed breakfast as I was late for a meeting.

I would definitely return to Kaiserhof, was a lovely charming hotel.

Room Tip: Get room on top floor!
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  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank sawadee_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 23 July 2014

Good Morning,

we hope you had a comfortable journey back home.
Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We appreciate your compliments and your feedback.
We hope to welcome you back soon at the KAISERHOF Wien.

your KAISERHOF-Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kaiserhof Wien

Address: Frankenberggasse 10, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Luxury Hotel in Vienna
#3 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#5 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range: £95 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffers in allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Fee WiFi, public garage nearby. All rooms with AC & minibar. Small Wellness-Area. KAISERHOF Wiena NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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