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“Our first choice every visit to Vienna” 5 of 5 bubbles
Review of Hotel Am Konzerthaus Vienna MGallery by Sofitel

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #66 of 367 Hotels in Vienna
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
181 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Our first choice every visit to Vienna”
5 of 5 bubbles Reviewed 7 January 2012

Almost every year we come to Vienna to celebrate the New Year and like every year we go back to the same well-loved hotel in Vienna.
This time we got Junior Suite located on the top floor (see pictures), a luxurious room with a luxurious bed and bath materials choice from Loccitane and every day we had a pleasant surprise from the hotel staff if this bottle of champagne if it's delicious chocolate and all this under their direction of Michael Filnhals and the hotel manager Mrs. Monika.

We also like to note the great breakfasts, a wide selection of tasty dishes and warm atmosphere.
We are waiting for our next visit at the Am Konzerthaus hotel

Room Tip: Room 714 is excellent but from my experience every room is good
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank YossiAzoulay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
sydney
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

Hotel has spacious rooms, are clean, beds are comfortable, there is even a nespresso in the room!! Staff provides information on tomorrow's weather every evening.

Concierge and reception staff are friendly, helpful and provided information with what to do around Vienna.

It is a little off the main tourist strips/attractions, however, it is only around 10 Euros from the CBD (or from the train station).

Would stay here again!

Complimentary wifi is provided. There are also good restaurants closeby, but choices are restricted to 2-3 (within walking distance).

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lucida_star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 7 January 2012
Dear Guest,

We are pleased that you were generally satisfied with the service and facilities you experienced during your stay.

Thank you very much for your comments regarding the comfort and the size of your room.
I am delighted that you were satisfied with our service we provided and the helpfulness of our staff.

This feedback gives us the opportunity to further improve our product and performance in the future.

Should your travel bring you back to Vienna in the future, we would be delighted if you choose our hotel again to be "your home away from home".

Kindest regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
156 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Pleasant, comfortable hotel in a central position, but not too noisy. All the city centre sights were easily walkable (say 8-10 minutes steady walk to the Staatsoper and Kaerntnerstrasse), and our impression was that the hotel was good value for anyone who needs to be centrally located, and certainly cheaper than anything comparable on the Ring. We stayed four nights.

The rooms are very tastefully furnished in a sort of Art Nouveau style - ours was not large, but certainly adequate. Friendly and willing staff. Excellent breakfast, with a wide range of choice at the buffet, though not particularly cheap at 17 euros per person (better to go for an inclusive rate). Dinner at the restaurant was OK, but not outstanding, and the service was leisurely rather than attentive. Free Wi-Fi throughout the hotel (hurray!) and a couple of desktop computers available to guests in the reception area.

Less appealing was a smell from the drains in our bathroom - it was not really detectable after each visit from housekeeping, but gradually got worse during the course of each day. You might want to check this before accepting the room you are offered, in case it's an ongoing issue (we were assured that only our room was affected).

That apart, a nice hotel, recommendable for business or pleasure.

Room Tip: (See comments in the main review about the bathroom drains)
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 7 January 2012
Dear Guest,

Thank you very much for taking the time to tell us about your stay at Hotel Am Konzerthaus Vienna, for your nice comments on the friendliness of our team and about our location.

I am very sorry that your experience did not completely fulfill your expectations; please allow me to express my sincerest apologies.
Especially your conveniece in your room is of utmost importance for us, therefore your feedback is very important to us.
Please rest assure that we are taking the appropriate measures to address the problem areas you identified and to prevent any future occurrences.

We hope to welcome you back at MGallery Hotel Am Konzerthaus to convince you of our excellent service.

Yours sincerely
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 3 January 2012

The Hotel met all our expectations, very friendly staff, nice surroundings, clean and fantastic huge beds! If you are a family with young children, i would reccommend the Vienna CAT train from airport to city and the extra 10 euros each way for the taxi is well worth it as it takes a lot of the stress away from your journey.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 5 January 2012
Dear Guest,

Thank you for your comprehensive and glowing feedback about your stay last month at our hotel.
Our team is quite proud of the service and products we provide to our guests and we love it when our guests feel it is special.

As we do with all of our TripAdvisor reviews, they are shared with the entire team.
Concerning the transportation from/to the airport; as an alternative we also recommend our clients to use the local S-train from/to the airport, since the CAT terminal bulding is not in direct proximity to our hotel.
The construction work is not finished yet and the CAT passangers do not have a direct link to the terminal bulding yet.

Of course you are always welcome back and we wish you all the best for the new year.

Sincerely,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shepton Mallet, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

We are a family of six and have just spent 5 days over Christmas in the Hotel am Konzerthaus and it was a most enjoyable experience. The staff were charming and attentive and the food excellent. The hotel is very nicely decorated and very clean, the rooms, we had 3, are most comfortable and the free internet, wired and wireless, is a real bonus. The location is also a major plus and the city centre is easily and quickly reached on foot. We can recommend the hotel without reservation, it was perfect for a family holiday in Vienna.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dover58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 4 January 2012
Dear Guest,

Thank you very much for taking the time to post your feedback on TripAdvisor.
Whenever our clients share their experience it allows future travellers to receive candid and honest view points of what to expect.

We appreciate your words and hope to have the opportunity to welcome you back to Víenna, the "city of waltz".
Once again thank you for having choosen our hotel while you visited Vienna and all the best for 2012.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 December 2011

Very nice rooms. Very good concierge, very efficient and helpful. A quiet stay, perfect hôtel for a family.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martadel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 4 January 2012
Dear Guest,

Thank you for sharing your experience with us as well as Tripadvisor.
It always gives us a smile when we read such nice comments abour our team and our hotel.

Thanks again for your feedback and we look forward to having you back again soon.
2012 is the year of Klimt and there will be so many fabulous activities to enjoy.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heerhugowaard, The Netherlands
Level Contributor
338 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

We chose this hotel on the rating here on tripadvisor, and we definitely agree, nice very clean room good location to the center and opera, stadtpark metrostation etc. Compliments to the people who work there so enthusiasticly

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peteruga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Property: Hotel Am Konzerthaus Vienna MGallery by Sofitel
Address: Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#49 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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