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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #80 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed 26 January 2012

I stayed here for two nights in March of 2010 while taking a weekend trip from Czech Republic while staying on business. It has a nice location to the sights in the city and accessible to walk.

  • Stayed: February 2011, travelled with friends
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1  Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 January 2012

Dear Guest,

Thank you very much for selecting our hotel during your business trip.
We are pleased to hear that you enjoyed the location and we fulfilled your expectiations even if your stay with us was a short one.

We truly hope to welcome you back to MGallery Hotel Am Konzerthaus soon and have the opportunity to show you the variety of our facilities and amenities to make you spend your time in the most comfortable setting.

Best regards from Vienna
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,144 - 1,150 of 2,755 reviews

An Accor traveller
Krakow, Poland
12
Reviewed 26 January 2012

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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2  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 January 2012

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An Accor traveller
Voronezh, Russia
11
Reviewed 26 January 2012

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 January 2012

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Reviewed 19 January 2012

We have just been for a short business trip in Vienna and stayed in this hotel. This was just the perfect stay close to the cenre, very nice and welcoming staff, they could not have been any friendlier. Breakfast was really good great selection. Would definitely consider coming back again.

  • Stayed: January 2012
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1  Thank Marrona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 20 January 2012

Dear Guest,

Thank you for posting your kind words of our hotel.
We appreciate receiving the direct feedback and it is always shared with our entire team.
We could´t be more proud of our rating on TripAdvisor and it is because of our team and our guests who enjoy the experience.

Once again we appreciate your words and hope to have the opportunity to welcome you back to our hotel in Vienna.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 15 January 2012

Delightful hotel and excellent rooms with first class fittings, toiletries and comforts. The staff are most friendly and very helpful. The hotel is without doubt a good quality four star and deserves that rating. The breakfast was first class and despite a large number of guests, the breakfast sittings were comfortable, uncrowded and pleasant. The food was first class and the range of options available would satisfy anyone. There were nice touches too - quite European - such as providing hot coffee in an individual pot at the table on arrival. And the staff were quick to provide a fresh pot if required.

The hotel is well located and within walking distance of some attractions. However, we purchased a 3 day Vienna Card and used the trams extensively to get around and visit the many sights. We also used the Card for metro travel as there is a metro stop about 5 minutes from the hotel.

The complaint we have is not with the hotel but the booking agency we used: Railbookers Australia. Despite their website claim of a "detailed and tailored trip", they provided no more than one would get if using an online booking directly with the hotel. And they charged more without additional benefit to us. Also, they insisted on full payment, in advance which was non-refundable. That's the same level of risk with a direct online booking but the online booking would be less expensive.

Room Tip: All the rooms seem to well insulated from noise etc and the location is reasonably quiet so we can...
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  • Stayed: September 2011, travelled as a couple
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1  Thank AustraliansinCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 16 January 2012

Dear Guest,

Thank you for posting your kind review of our hotel.
We appreciate receiving the direct feedback and it is always shared with our team.
We couldn´t be more proud of our rating on TripAdvisor and it is because of our team and our guests who enjoy the experience.

Once again we would like to take the opportunity to thank you for having choosen our hotel while you visited Vienna.

I hope we´ll have the opportunity to welcome you back this year.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 13 January 2012

I stayed at the Konzerthaus in March 2011 for a week. The room was very comfortable with a good bed and a small table with a couple of chairs. There was a TV with the usual hotel channels and importantly, there were tea and coffee making facilities and a mini bar in which you could stash a pint of milk.The bathroom was very nice and had a selection of quality toiletries. There was a little street noise during the night but nothing to stop us sleeping.
The hotel is a bit further away from the tourist sites than many other hotels but it's only a few minutes walk away from a couple of underground stations and travelling around Vienna is efficient and cheap.
We had breakfast one morning but didn't think it worth the money so generally we picked up a pastry at one of the nearby bakeries the night before. We didn't eat in the restuarant and the bar/lobby was quite small. There was free wifi throughout the hotel which was handy for smartphone use. The reception staff were helpful when required.
I would certainly stay there again. My only grumble was that the hotel tried to bump us off to their sister hotel the night before we flew out to Vienna because they were over booked, despite us having booked the stay six months previously as we knew that the conference we were attending would mean hotel rooms would be thin on the ground. The Hotel did honour their booking and apologised profusely on our arrival.

  • Stayed: March 2011, travelled on business
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Thank Monkeypunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 16 January 2012

Dear Guest,

Thank you very much for your comprehensive feedback about your stay last year at our hotel.
I would like to personally apologize for our mistake with your booking during your visit.
This should not have happened and we have reviewed the entire situation with our team to ensure it does not happen in the future.
We understand it was an inconvenience for you and again please accept my apologies for this negative experience.

We regret that you found the breakfast not worth the money but we believe we have a good value for what we serve. Our rich breakfast buffet includes coffee, different kind of fresh juices, vinoiserie, news and internation magazines.

We hope you will consider staying at MGallery Hotel Am Konzerthaus so that we may show you the gracious hospitality and superb service which we are known around the world.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 13 January 2012

We stayed here for three nights at the beginning of December and cannot fault the hotel. The rooms were a good size, very nicely decorated and my husband loved the L'Occitane toiletries! The hotel staff were very helpful and found us a restaurant called Salm Brau for the first night, which was a brilliant traditional ale house with the waiters wearing traditional Austrian dress - the beer was fab and the food was really good. We bought tickets for the underground and trams via the hotel and they also gave us maps to navigate our way around the city. Thoroughly recommend this hotel.

Room Tip: We had a superior non-smoking room on the 5th floor - recommended!
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  • Stayed: December 2011, travelled as a couple
    • Value
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Thank bowlerbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 16 January 2012

Dear Guest,

Thank you very much for taking the time to write a review on TripAdvisor.
I am delighted to hear you liked our hotel and it is good to know that you were throughly satisfied with our rooms as well with our services.
I highly appreciate that we could fulfill your expectations and you thank you for your comments about our L´Occitane products.

I truly hope to welcome you back in the not so distant future.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#59 Luxury Hotel in Vienna
Price Range: £77 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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