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“lovely experience”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #85 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 28 February 2012

this was a dream trip for both of us. We wanted to make sure that our hotel was convenient, did not consume excess money, good location so we did not waste time in transit.

The hotel exceeded our expectations in many ways but what we were most impressed by was the level of service; the courtesy, the friendliness, the humor, the 24 hour assistance was superb. We'd like to thank Jakub Chojnacki, Front Office Manager, in particular, or making our stay an unforgettable experience.
Un Hotel sopra ogni aspettativa , graze ache alla grande cortesia e professionalità del personable front line (grazie Jackub!). A presto!

  • Stayed: February 2012
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Thank LeoMarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 29 February 2012

Dear Guest,

Thank you very much for your taking the time to write your review on TripAdvisor with such a nice headline.
We are delighted that you enjoyed your stay so much and felt just as we want to--comfortable and well cared for!
Indeed we´re very proud to have team members like Jakub who provides exactly the outstanding, attentive services we feel our guests are entitled to.
We are looking forward to providing you many such enjoyable visits and wonderful hospitality experiences in the future.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,142 - 1,148 of 2,804 reviews

Reviewed 27 February 2012

  • Stayed: February 2012, travelled on business
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Thank Jenny E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 28 February 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 February 2012

Great designe hotel for art lovers perfectly located within walking distance from all the major sights, with Gustav Klimt picture above a comfotable bed. Rooms on 7th floor on bussines class are worth paying more. Rooms are peaceful, perfectly clean, with Necpresso machine for coffee.
Bathroom is clean, with buth tube and Loccitane cosmetics, includes bathroom wrap and slipper.
Reception desk staff are very servicable and pleasant, ready to help.
Breakfast is very good, but it should be better for a 4* hotel (sausages for example which are usually dish for Austria and specially Vienna are not included or served too small amount) also scrambled eggs are on some parts so dry that chaged color, ham roast till black... From other side, fresh fruits served every day, coffee is perfect, waiters are very servicable and fast.
Garage is a little overpriced (21EUR per day) but is safe, below hotel with elevator that connects garage with all floors in hotel and reception floore.
Definitely would come back again!

Room Tip: Higher floors have less noise
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  • Stayed: February 2012, travelled as a couple
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1  Thank DijanaZagreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 28 February 2012

Dear Guest,

Thank you for taking the time to share your experience with other travellers on TripAdvisor.
I am pleased that you liked our design, the locations and the amenities of our hotel.
I was however, surprised by your comments abourt our breakfast buffet.
Apart from the usual offers, our rich breakfast buffet contains a large selection of hot and cold sausages, as well as juices, viennoiserie, etc.
Most of the egg dishes are prepared à la minutes upon guests request due to hygenic reasons.
Our parking fee is an average price in central Vienna.

I truly hope to welcome you back to Hotel Am Konzerthaus.
Should your travels bring to Vienna again, please do let me know, in order to prepare all the necessary arrangements for you.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 26 February 2012

Just returned today from Hotel AM Konzerhaus Hotel and would definitely recommend it.

This was our first time in Vienna and the location was perfect for Karlsplatz and the Opera House and general sightseeing. Although we brought a 72 hour public transport pass we did not need it from this hotel.

The room was spacious and slept so well in the bed it was a shame I could not take it home. The bathroom was fine and included breakfast a good deal. We opted for a king size superior room and was not disappointed.

The staff were really friendly and whilst with some chains you think they are paid for this the staff at this hotel were genuinely interested to help. We checked in an hour early which helped with the bags and meant the sightseeing started from the moment we arrived.

Will definitely book this hotel for our return trip in the summer months

Room Tip: If you book with Agoda.co.uk or Agoda.com you often get an upgrade. We stayed on the 3rd floor
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  • Stayed: February 2012, travelled as a couple
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Thank Avril2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 February 2012

Dear Guest,

Thank you for this nice and detailed feedback of your stay at MGallery Hotel Am Konzerthaus.
We are happy that we could meet all of your expectations.
To receive recognition like yours is an additional motivation for all of our employees and it is my great plasure to pass your kind words to our staff.

We are very much looking forward to your next visit.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 26 February 2012

The hotel is perfectly located within walking distance from all the major sights. The service is very friendly and efficient. Wonderful breakfast. Very comfortable room with excellent bed & lovely views. The design of the hotel is very well done & surely adds a lot to the atmosphere. The hotel is definitely worth staying at, I will be beack with pleasure when next time in Vienna.

Room Tip: Business class room on the 7th floor is worth paying more for.
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  • Stayed: February 2012, travelled as a couple
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Thank amk2f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 February 2012

Dear Guest,

Thank you very much for your recent stay at MGallery Hotel Am Konzerthaus and having taken the time to comment on our hotel at TripAdvisor.
Your feedback with regards to our location and design is extremely important to us and allows us to continually keep our standards and improve our performance.

Should you ever have the possibility to return to Vienna, we would be more than happy to welcoming you again.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2012

Very friendly staff, good service, delicious breakfast,good location, pleasant atmosphere

  • Stayed: February 2012, travelled with family
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Thank Torito52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 February 2012

Dear Guest,

I am delighted that you were satisfied with our services, the location and the atmosphere of our hotel.
Thank you very much for having taken the time to write your comments about your stay just recently on TripAdvisor.
The hotel staff does its best to contribute to the satisfaction of our guests and you can be assured that I will pass your comments with your kind opinion to our entire team.

We hope to see you again in the future as one of our returning guests.

Warm regards from Vienna
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2012

  • Stayed: February 2012, travelled as a couple
    • Value
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Thank OlesiaDenisova
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 27 February 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#64 Luxury Hotel in Vienna
Price Range: £78 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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