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“Simply the Best” 5 of 5 bubbles
Review of Hotel Am Konzerthaus Vienna MGallery by Sofitel

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #66 of 367 Hotels in Vienna
Certificate of Excellence
Louisville, KY
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Simply the Best”
5 of 5 bubbles Reviewed 11 March 2012

My daughter and I stayed for two nights at the Hotel Am Konzerthaus Hotel in late February. We arrived close to midnight and were checked in quickly.

The room was the size of a typical American hotel which means large by European standards. The bathroom was also nicely sized and appeared to be fairly new. They do not have washclothes, as many of the European hotels do not. The bath towels were very large and thick of very nice quality. The bath products are L'Occitane, a very nice brand.

The bed was large and very comfortable as were the pillows. The room was nicely decorated. The room was quiet and we got a very good nights sleep both nights. Everything seemed very clean.

The breakfast was excellent! So many good choices! The dining area was nice and they have waiters bring you coffee. I am somewhat of a coffee snob and must say the coffee was quite good!

The front desk staff was SO friendly and had such a nice sense of humor. I think we asked them about a million questions and they were always so patient with us!

Although the hotel isn't in the middle of things, it is definitely close to anything you may want to see. The Stadtpark train station is a short walk away. The front desk staff will gladly give you information on which trains to take in order to reach your desired destination.

All in all we had a lovely weekend in Vienna in large part due to our choice of hotels!

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank spencal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 12 March 2012
Dear Guest,

Thank you for taking the time to post your detailed review with such a wonderful headline and for so many compliments; we´re proud to have earned them.

I am delighted that you consistently received an outstanding service from our team.
I will be sure to share your praise with team. They will undoubtedly be proud to learn that their efforts have not gone unnoticed.

Should your travel plans bring you across the pond again, we look forward to your return.
If I can be of any assistance, please do not hesitate to contact me.

Best regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,534 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
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English first
1 review
5 of 5 bubbles Reviewed 10 March 2012

An excellent Hotel with one of the best service , i have ever seen before in Vienna. It seems, that the service have really a good education, they are really attentive!
Also the menus and the menu selection was a highlight!
I really can recommend this hotel!

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Astrid0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 12 March 2012
Dear Guest,

Many thanks for your contribution and feedback which is really appreciated.
For sure your comments will serve to reinforce , motivate and help us to keep always striving for more and better.
To ensure this kind of quality, we invest a lot of time to both train and encourage our employees.

We would love to welcoming you again in the not too distant future, to enjoy another memorable visit.

Best regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgrade, null, Serbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 March 2012

Hotel is very goodt! People who works are very polite, very good rooms, taste food, good cleaning and etc. Only thing that I didnt like is that mattress to sleep is in two parts on the bed.

Regards,
Milenko

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MIlenkooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 8 March 2012
Dear Guest,

Thank you very much for staying at MGallery Hotel Am Konzerthaus Vienna.
We are delighted to hear that you enjoyed our location, as well as serveral facilities like politeness of our staff or our food.
It is my pleasure to pass your kind words to our staff.
Concerning your remark about our bed, you have the possibility to select different room types during reservation procedure or directly at the check-in when you arrive.

We look forward to welcoming you back soon to enjoy again our superb customer experience.

Yours sincerly,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

Went here for 3 nights between Christmas and New Year. Very classy, all staff friendly. Nice bar that contains original wooden panels from Orient Express. Within reasonable walking distance of centre, about 20 minutes. I would recommend getting CAT train from Airport to city and paying extra, about 20 euros, for taxi to and from station.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank raymar04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 7 March 2012
Dear Guest,

I´m delighted to note that you enjoyed your stay with us at Christmastime.
Please be assured that I have shared your feedback with the rest of the team who were very proud to hear your satisfaction.
Due to construction works at the CAT-terminal we also recommend our clients as an alternative the local S-train (S7) to the city.
This option is much cheaper and more economical.

We hope to see you here in Vienna again, maybe during another season.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 March 2012

We originally booked on a special deal as a birthday treat for my wife. Although we had to cancel for family reasons, the hotel allowed us to rebook at no extra cost. We had a wonderful stay. My wife is a Klimt fan, so the individualised decoration was appreciated. The room was comfortable, clean and well appointed, though we were disappointed to find that there was a charge for using the T.V.
The breakfast was excellent, with a relatively late closing time. The staff were all very helpful and pleasant to deal with. The location was also ideal for our needs, opposite the Konzerthaus and close to The Belvedere, Musikverein and other museums. As the weather was inclement, the comfort of the hotel helped to make it a perfect celebration, albeit delayed. We would stay there again

Room Tip: Simply ask what is available, as reception will do their best for you. We were on the top floor, whi...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 401mervB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 5 March 2012
Dear Guest,

It is always a great pleasure to read how much you enjoyed with your wife your stay at MGallery Hotel Am Konzerthaus.
I will forward your feedback about your beautiful experience to all our team members of the hotel as this is always a big motivation.

I may inform you that our general television is free of charge.
We do have several channels, however before their use it is pointed out that these are not free from any fees.

We all hope to welcoming you again and to provide you another memorable journey.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
422 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

After a tough business trip in Kiev in the middle of winter, spending a weekend in Vienna before attending a meeting on a Monday, seemed like a very good idea. My husband had booked tickets for a concert at the Musikverein and this hotel was just ideally located -very near all the cultural attractions of Vienna. We agree with all the good reviews on Trip Advisor. There is good value for money in this hotel - the art decor, ambience, very helpful and welcoming staff makes me want to come back to this hotel again everytime I am in Vienna. As I was attending a meeting on Monday and has to catch a flight immediately after the meeting, the staff at the reception printed my boarding pass for me, so I could catch my flight on time.
There is free wifi all over the hotel, complimentary water, coffee and tea awaits the guest. The restaurant is good as well - we practically had all our dinners here and the breakfast is sumptous and very adequate. In fact, I have just booked my next stay to this hotel for my meeting next week in Vienna.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Exelcis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 3 March 2012
Dear Guest,

Thank you very much for your beautifully written review which is heartwarming.
We are very proud to have earned such high praise.
Friendly, attentive and professional service is our top priority, for we know this is the key to a special and memorable stay.

Should your business and travel plans bring you back to Vienna, you´re warmly welcome to return for another, improved hospitality experience.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran, Iran
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 February 2012

When we arrived to hotel , it was evening.I we booked in advance.staffs were so friendly.they explained every things(about hotel ,some tours,some concerts,attractive places in Vienna,how we can use public transportation,good restaurants,delicious foods,shopping.......).
Our room was not huge but clean & comfortable.
Breakfast was good,however some waiters were not friendly.
We appreciated staffs because they did whatever they could, for their guests.
Good location.
Convenience.
You can walk to see sightseeings, shopping or rent a bike.
We enjoyed our trip.If you would like to travel to Vienna do not miss this hotel.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NAGHMEHGHARAEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 3 March 2012
Dear Guest,

Thank you very much for staying with us during your recent visit to Vienna and for your nice feedback.
It is definitely an honor for us that you enjoyed your stay in Vienna and it was a pleasure for me to share your feedback with our team.

Hopefully you will have the chance to return to Vienna some time soon and we are looking forward to welcoming you back.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Property: Hotel Am Konzerthaus Vienna MGallery by Sofitel
Address: Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#49 Luxury Hotel in Vienna
#49 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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