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“A good value hotel in an expensive city”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #70 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed 29 May 2012

I stayed here for 3 nights in late May 2012, and paid about $173 per night including taxes, breakfast, and free wi-fi. I stayed in a Business Class room on the 7th floor, so my comments will apply to that room. The location of the hotel is fairly good, about a 7-min walk from the Stadtpark metro station (line U4) and about 10 mins from the Karlstadt station. The D tram also comes close to the hotel. People who don't like walking will find that it is far from the Opera House and other attractions closer to the center. Also, there is only one restaurant near the hotel and no cafes or shops of any kind, so those who prefer a lively atmosphere outside the hotel will be disappointed. The staff was friendly both at check-in and check-out. My room was large enough, with a big, soft bed, good lighting, and lots of extra room to place suitcases. The bathroom was well-lit and modern, with a deep tub/shower combination. Wi-fi was only average -- it was slow at times, and sometimes just quit working, requiring a restart. The elevators need refurbishment -- they are dirty and scratched, and seem more like freight elevators than guest elevators. The breakfast was basic and fine, served in a bright room on the ground floor, with helpful staff, but nothing really memorable. Vienna is a very expensive city and this may be one of the best value hotels, but keep in mind that it is a bit out of the way for those who don't like to walk or take public transport.

Room Tip: The 7th floor "Business Class" rooms have some extra space and are built "dormer-styl...
See more room tips
  • Stayed: May 2012, travelled solo
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Thank Middle_East_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 5 June 2012

Dear Guest,

Thank you for your comments on TripAdvisor and I wanted to personally respond and thank you.

Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and service and monitor if we are meeting guests needs and expectations.
It was particularly pleasing to see that your impression of our staff and service was good and that you felt well taken care of during your stay.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

Once again thank you for your truly and valuable comments.
We are looking forward to welcome you back in Vienna at any time.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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1,068 - 1,074 of 2,727 reviews

Reviewed 28 May 2012

Stayed here on a couple of ocasions both individualy and with our tour groups. Even though its a large hotel your made to feel right at home by the hotel manager Monika and her staff. Rooms are quite large and furnished with all the luxurious amenities. Great breakfast buffet with probably to much to chose from, parking garage, free lobby internet, and most of all you are accross the street from the Konzethaus, and the ring and all the famous Vienna sites are minutes walking distance. No question why this hotel is rated in the top 15 out of over 300 hotels in Vienna!

  • Stayed: September 2011, travelled on business
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Thank Peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 30 May 2012
Google Translation

Sehr geehrter Gast,

Vielen Dank für Ihre so positive Bewertung. Wir freuen uns sehr zu sehen, dass Sie sich bei uns wohl- und gut betreut fühlen. Ihr Lob ist für uns alle die beste Motivation und eingroßer Ansporn. Danke auch dafür.

Wir freuen uns auf ein baldiges Wiedersehen in Wien!
Herzliche Grüße
Monika Stadler & das Team des Hotel Am Konzerthaus

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Reviewed 24 May 2012

Great value. Great location and very welcoming staff.

Rooms are very comfy. Excellent breakfast, choice and quality wise.

And a perfect location between Stadtpark and Schwarzenbergplatz.

Definitely recommended.

  • Stayed: June 2011, travelled on business
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Thank frwien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 30 May 2012
Google Translation

Sehr geehrter Gast,

vielen herzichen Dank, dass Sie unser Hotel gewählt und nach Ihrem Aufenthalt bewertet haben. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und dass Sie sich wohlgefühlt haben.

Auf ein baldiges Wiedersehen freuen sich
Monika Stadler & das Team des Hotel Am Konzerthaus

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Reviewed 20 May 2012

  • Stayed: May 2012, travelled on business
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1  Thank mihai_balaj
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 22 May 2012

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Reviewed 18 May 2012

Comfortable hotel in good location. Good sized room with very comfortable bed and effective heating/air con.

Reception service friendly and efficient. Cleaning service good. Food in restaurant good but limited choice and service pretty poor so only used it once. (Breakfast expensive unless you are really hungry - plenty of other choices in town)

Basin in bathroom was a bit tired (Cracked) and really needed to be replaced pretty soon.

Would definitely stay again if in Vienna.

  • Stayed: May 2012, travelled as a couple
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1  Thank gac52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 May 2012

Dear Guest,

Thank you for being our guest and for sharing your views of Mgallery Hotel Am Konzerthaus.

We appreciate your positive overall conclusion of your stay with us and your helpful suggestions on our bathroom facilities.
Concerning the circumstances you came across we agree with you and wish to apologize for the bad impression this may have left.
Please be assured that we have taken the necessary measures and discussed this issue throughly with our technical departement.

We truly hope to welcome you back at our hotel soon and have the opportunity to show you the variety of our facilities to make you spend your time in the most comfortable setting.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 17 May 2012

This hotel is fairly priced and comfortable. Conveniently located just off of the Ring - easy to walk to transportation, etc. We have stayed here on 2 separate occassioins and would highly recommend it to anyone. Rooms are comfortable and staff is very helpful.

  • Stayed: May 2012, travelled as a couple
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1  Thank lswallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 18 May 2012

Dear Guest,

What a pleasure to read your comment. Thank you very much for your nice feedback.

We are happy that we could fulfill all your expectations such as location and our service quality.

It was a pleasure to have you as our guests. We are looking forward to welcoming you soon again.

Best regards
MIchael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 9 May 2012

The reception desk was efficient and fast. The room aren't large, but confortable. The bathroom was clean (every day). Nice bed, LCD TV, minibar and lovely small gifts everey day.

  • Stayed: April 2012, travelled as a couple
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1  Thank Marcelo_Jorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 10 May 2012

Dear Guest

Thank you for your kind comments on TripAdvisor.
I am pleased to read that you had a fantastic stay and we made your visit enjoyable.
It is such a pleasure to receive positive feedback.

We look forward to welcoming you back to our hotel in the not-too-distant future.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#53 Luxury Hotel in Vienna
Price Range: £80 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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