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“Amazing hotel”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #80 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed 23 November 2013

I've been at Konzerthaus my boyfriend and we really enjoyed our stay! The room was really warm and confortable, the bed was totally amazing with very soft pillows. Breakfast was really generous and tasty! Wien is a wonderful city, but it was worth it even to have small little rests in the hotel during the day and have a coffee sitted on the sofa.
Also the staff was really nice,it gave us all the info we needed.
Thank you! Federica & Fabrizio from Sicily =)))

  • Stayed: November 2013, travelled as a couple
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Thank svedesina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you very much for your review after your stay in M Gallery Hotel Am Konzerthaus Vienna-
We are delighted to read that you enjoyed it and that you are ready to visit us again- We hope to see you very soon...Warm regards, stéphanie Schuhmann and the entire team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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758 - 764 of 2,751 reviews

Reviewed 18 November 2013

Lobby kind of dark and dated, rooms not well lit either but very friendly. Rooms clean but not the kind of spotless I have been accustomed to in Accor hotels. Probably a very good value for being that close to central Vienna. That being said, I would not hesitate to stay here again.

  • Stayed: November 2013, travelled as a couple
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Thank LauraDonovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for taking the time to write a review of your recent stay on TripAdvisor.
Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.
Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.
Once again thank you for your truly valuable comments.

Warm regards,
Michael Filnhals&the entire team of Hotel Am Konzerthaus

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Reviewed 17 November 2013

4 days in Vienna at the Hotel am Konzerthaus were a perfect choice for my weekend visit with my daughter.
The hotel is not "in the center" (15- 20 minutes walk to Stephan's Platz). You need to take a tram to reach destinations. But it's worth it. Great value for money. Lovely breakfast. I will definitely stay there again

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Galahotels.com
Thank Leeorah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for taking the time to tell and to comment your recent stay at MGallery Hotel Am Konzerthaus Vienna.
I was more than glad to read you enjoyed your vacation in our hotel an I look forward to having you back.
Thank you once again for your feedback , we do our best to make our guests delighted.
I invite you to contact me personally before your next visit.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 16 November 2013

Our experience was very positive:
1, very friendly staff from check-in to breakfast, to everyday encounter and check-out, all smooth and professionally done.
2, Room was not big but fair, quite and good sleep quality.
3, no superflu - so I appreciate that the hotel hits spot on its target segment, and thus the value for money.
4, location is fairly convenient, and very good for visiting the Belvedere

small remarks -
1, no shower curtain / glass for the tub, so when showering water easily wets bathroom floor,
2, room had slight smell of sewage, luckily not disturbingly so once window is open for a while.

Room Tip: We had 6th floor (second last), very quite.
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank freakytsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for taking the time to write your feedback of your recent stay at MGallery Hotel Am Konzerthaus Vienna.
Only through guest reviews such as yours, we can find the opportunity to improve our services.
Guest satisfaction is our primary concern and your comments have been forwarded to the relevant department heads for their immediate attention and care.
We were delighted to hear that your impression of our staff was very good and you took advantage of our location which is indeed very convenient.
Once again thank you for your truly valuable comments and we look forward to welcome you back.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 15 November 2013

This hotel was booked for us as part of a package, as I was playing in the Konzerthaud the following day. Ideally located for concert hall and city centre, well priced, stylish, calm and comfortable, it suited us brilliantly. Our room was really beautiful.
Check-in and check-out were surprisingly slow and arcane but the lobby makes a nice waiting area!
Breakfast was magnificent - dinner was great, too, but not exactly cheap nor plentiful!
Vienna is not a cheap city anyway ... but everything is within walking distance and the historic part of Vienna is wonderful.

  • Stayed: November 2013, travelled on business
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Thank John Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for taking the time to post your opinion of MGallery Hotel Am Konzerthaus Vienna on TripAdvisor.

I thank you for the kind comments of our hotel. As guest satisfaction is our number one priority, your feedback is highly important and is a way to assess the standards of our facilities and services and monitor our success in meeting guests needs and expectations.

I hope we will have the pleasure of hosting you again in the future.
Please do not hesitate to contact me personally before your next arrival.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

We made this our base for an extended stay in Vienna and were very pleased with the hotel. The decor was modern and enticing, the room spic-and-span, the beds so comfortable as to tempt you to sleep in (even though Klimt and The Third Man awaited), and the staff most helpful with maps, making reservations and hints about to get the most out of the city. Judging by the stream of visitors at reception it didn't seem there was one European language they weren't fluent in.
The location is great, just a couple of streets away from the Ringstrasse, and a five-minute walk away from a main transport hub.
When we checked in the receptionist was kind enough to offer us free wi-fi for the duration of our visit.
Two minor concerns - the price of the breakfasts, which put us off eating there in the morning - and as others have noted, the way housekeeping sometimes makes their visits unannounced.
If I ever get back to Vienna, and I intend to, I'd have no second thoughts about booking back here.

  • Stayed: November 2013, travelled with friends
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Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for having chosen MGallery Hotel Am Konzerthaus for your recent stay in Vienna and for sharing such an enthusiastic opinion with us and the other TripAdvisor users.
What pleases us the most is the fact that you appreciated our convenient location and complimenting on our staff.
We will spread your opinion among the entire team, as it motivates us for a further improvement in offering you as good service as it is only possible.
We are looking forward to welcome you again in the future.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus

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Reviewed 13 November 2013

This was my second visit, since it stopped being a Sofitel, chosen again because of its location both vis-a-vis the sights and in relation to the new Hauptbahnhof (arrival from Bratislava) and the airport. It was also a minute's walk back from the Konzerthaus on the second night.
My Accor gold card was recognised in that I secured an early check-in and an upgrade to an identifiably superior room on an upper floor. The room was comfy, and I liked the traditional bathroom, after recent Accor hotels with a glass wall between the bedroom and the bathroom (even looking into the toilet in some cases!) and/or a rainshower without a door. The Mercure in Bratislava had Audrey Hepburn behind my bed, here it was one of Klimt's ladies. Both had dark hair, red lips and a long neck, and I preferred Miss Hepburn...
The free wi-fi worked well in my room. The TV was tiresome, because getting to a station involved five button-pressing stages, two of which required declining 'special offers' ie trying to sell porn.
I did not take breakfast, after a bad experience of the room being crowded out by a mid-week tour group last time. Instead I walked 10 minutes to the Café Schwartzenberg for a real Viennese breakfast. Nor did I dine. In other words I had little contact with the staff on which to comment. I did have one odd experience, with a knock on my door by someone who, by his strange reaction seemed to be neither staff nor guest (I was right at the door when he knocked).
I would return, to try out a standard room. I am unlikely to be back with a gold card, as I find the Accor loyalty scheme has too many "petty frauds" now, most recently by the Pullman London. This did not apply to the Konzerthaus (and Mercure Bratislava). My only hesistation about the hotel is that you might be unlucky in your timing with a package group, which the hotel is not really designed for. Even my Austrian Airlines magazine mentioned a package in the hotel in December.

Stayed: November 2013, travelled solo
Thank Felix0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you very much for taking the time to post your opinion of MGallery Hotel Am Konzerthaus Vienna on TripAdvisor.
I thank you for the kind comments of our hotel. As guest satisfaction is our number one priority, your feedback is highly important and is a way to enable us to improve our services and facilities.

I hope we will have the pleasure of hosting you again in the future.
Warm regards,
Michael Filnhals&the entire team of Hotel Am Konzerthaus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#59 Luxury Hotel in Vienna
Price Range: £77 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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