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“Good hotel but lacks character”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #66 of 360 Hotels in Vienna
Certificate of Excellence
Leeds, United Kingdom
Level 6 Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Good hotel but lacks character”
Reviewed 9 May 2014 via mobile

Well situated near to Stadtpark U Bahn. A large hotel, desk staff were efficient, polite and courteous. Room was on the 5th floor and was adequate, quiet enough despite overlooking the road. Bathroom was small though and not a great shower. Main issue was the aircon which didn't cool down the room enough and so leaving it too warm, especially at night. We didn't have breakfast included but on the one occasion we went for it it was very busy and the guy taking our room number dissuaded us from eating there. I got the impression he didn't think we could afford the €19 pp or that the price would have put us off. In any case we didn't bother and had breakfast at some of vienna's finest cafés instead. A much better option. Overall I would recommend this hotel as it was good value in a good location.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank garry4366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 22 May 2014
Dear Guest,
Thank you for having chosen MGallery Hotel Am Konzerthaus Vienna and for having taken the time to write your comments on tripadvisor. I m delighted to read that you will keep a very good image of our hotel although the small inconvenience you met during the night. I hope we will have the oportunity to welcome you back very soon. Meanwhile, i wish you all the best.
Sincerely,
Stéphanie Schuhmann and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
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Denver, Colorado, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

My friend and I stayed at this hotel in April 2014. Great location. The hotel staff is very nice and friendly. The hotel amenities were of good quality and the in room coffee, great! All the sites are a short walk and the hotel is close to restaurants. The Mozart and Strauss concert nearby is worth the money.

Room Tip: The hotel is close to a busy street, but the noise is not disturbing.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 12 May 2014
Dear Guest,

Many thanks for taking the time to write us such a nice review on TripAdvisor.
I am pleased to read that we were able to fulfill your expectations and that you enjoyed your stay and appreciated our location which is indeed close to the city center as well as many sights and the main shopping district.
I hope that we will have the opportunity to welcome you back again soon.

Please do not hesitate to contact me for any arrangements such as bookings and sightseeing arrangements.

Best regards
Michael Filnhals&the team of Hotel Am Konzerthaus
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Hong Kong, China
Level 5 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 May 2014

The Hotel is located about 10 to 15 minutes walk from St. Stephen's and a little more to the Hofburg Palace so the location is pretty good. The rooms are ok. First we were put in a room on the 2nd floor it was very dark and look like been unoccupied for some time. There were lamps missing to add to darkness of the room. We went downstairs and lovely lady helped us to relocated to another room on the higher floors. Which was much brighter and furnishing was more complete.
I must give compliments to the Front Desk Team who really goes out of the way to help us, not only with the room but just about everything that really made our stay in Vienna so much nicer and easier. In our group we had one party whose luggage did not arrive for over 2 days and they called and push British Airways on our behalf to rush in the delivery. Another party had a minor illness and they called the doctors and helped us pick up the medicines at 3 am.
The hotel itself is just like many others but the Front Desk team is the star of the property.

Room Tip: Try to get a room on the higher floors
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 12 May 2014
Dear Guest,

Many thanks for the detailed review of your recent stay with us. I am pleased to read that you enjoyed your stay and appreciated our guest service and our friendly front office team members.
I hope that we will have the opportunity to welcome you back again soon.

Be assured that we will strive even harder to provide excellent service on your next stay with us.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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Manila
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 May 2014

My family and I stayed in the hotel for 4 nights and we were very much happy with the service and the rooms. Although the rooms are not gigantic, each room can comfortably fit 3 people with an extra bed.
The staff were very much helpful to my whole family and my grandmother who travels on a wheelchair. The location of the hotel is ideal and very central! Walking distance from the main sights and very close to Karlskirche. If you don’t feel like walking you can rent a city bike which has a depot one block away from the hotel. The front staff definitely deserve a special mention since they were very helpful! My main complaint with the hotel was their restaurant Osakrs (see review here: www.tripadvisor.com.ph/ShowUserReviews-g190454-d2077504-r203045303-Restaurant_Oskars-Vienna.html)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VivaManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 7 May 2014
Dear Guest,

I would like to offer my sincerest apologies for all the points that did not reflect in any way the service we would like to provide to you as our valued customer.
It is through constructive criticism such as yours that we can take corrective actions. Your feedback will be taken into consideration and has been discussed with our team.

Please accept our sincerest apologies and we thank you for having addressing the service points at our Restaurant. Please rest assured that we will ensure that this does not reoccur in the future.

Thank you once again for your comments and we would be delighted-if you give us another chance when future travels bring you back to MGallery Hotel Am Konzerthaus Vienna- to show you just how passionate we are about guest service.

Please do not hesitate to contact me personally if you have any further questions-I remain at your disposal.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
Reviewed 28 April 2014

Enjoyed it from the moment we arrived. Friendly, knowledgeable staff - good breakfast selections - very short walking distance to train, mall and many of Vienna's sites - our room was small (2 twin beds and no view) but clean with all amenities including L'Occitane products. Their guest relations manager, Michael, was a tremendous help to me when I encountered a problem with my airline reservations. I would definitely stay again if I travel back to Vienna.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMR213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 29 April 2014
Dear Guest,
Thank you so much for this wonderful review! I m delighted to read that you enjoyed your stay with us - I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope you will be our guest in the next future- Best regards!
Stéphanie Schuhmann and the team of Hotel Am Konzerthaus
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Romania
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 April 2014

The hotel has a very good location, close to all Vienna attractions. The staff is nice and helpful.
Rooms are average in size, bathroom very good. Nice view from the hotel to Schwarzenberg square. Organization of the business seminar was very good.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Radu974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 28 April 2014
Dear Guest,

Thank you very much for having taken the time to post your review on tripadvisor. We really apreciate your comments and are delighted that you enjoyed your stay with us. We would be happy to welcome you again very soon . All the best for you.
Stéphanie Schuhmann and the team of Hotel Am Konzerthaus Vienna
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Belgrade, Serbia
Level 5 Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 April 2014

The hotel is not luxury, however, it is great for the price. The rooms are a bit outdated, which is the only downside, they however have all the amenities needed and surprisingly good choice of toiletries (L'Occitane). The location is unbeatable, outside of hustle and bustle, but still at walking distance from all the central attractions. The reception staff were really polite and responsive. All in all, recommendable.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darijaognjenovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this review, 25 April 2014
Dear Guest,

Thank you very much for taking the time to write a review on TripAdvisor.
Thank you for having chosen MGallery Hotel Am Konzerthaus for your recent stay in Vienna.
We are very thankful that we were able to fulfill your expectations and you took advantages from your central location, indeed our hotel is in walking distance to the city center.
Whenever your travel plan brings you back to Vienna we hope that we will be your first chioce again.
Regading booking or any kind of arragements please do not hesitate to contact us.

Meanwhile warm regards from Vienna,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Property: Hotel Am Konzerthaus Vienna MGallery by Sofitel
Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#49 Luxury Hotel in Vienna
#49 Business Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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