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“Highly recommend this hotel”

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Hotel Am Konzerthaus Vienna MGallery by Sofitel
Ranked #74 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 12 August 2014

My wife and I stayed here for a week and loved every minute of it. From the moment you walk in the staff are friendly and very helpful. Our room was very spacious , clean and had everything you needed. The hotel is in a great location, right in the middle of everything. No need for taxis or public transport as you are within walking distance to everything. If you do want a taxi or use the railway, there is a taxi rank right out side the hotel and the station is about a 5 minute walk away.
Eventhough Vienna has many eateries, we chose to eat at the hotels restaurant one night and loved the meal that we had.
I also enjoyed many a nightcap at the hotels bar "Oskars" and was served each night by an excellent bar man by the name of Guven.
Would definately stay here again when we come back to Vienna.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Mario M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 13 August 2014

Dear Guest,

Greetings from MGallery Hotel Am Konzerthaus Vienna. We were delighted to receive your review on TripAdvisor.
We do not take it for granted that a guest recommends our hotel to other travelers, therefore your comments are highly appreciated.
It is nice to read that you took advantage of the central location and that our room meets your expectation.
If there is anything that we can to assist you in your future travels, please contact us at any time.

Warm regards from Vienna
Michael Filnhals & the entire team of Hotel Am Konzerthaus

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615 - 621 of 2,733 reviews

Reviewed 11 August 2014

I've stayed in this hotel twice before this stay. Totally satisfied with both my prior stays, I still choose this hotel purely for location. I have family who live around the corner. This time upon arrival the lobby is full and we wait a good ten minutes before we are paid attention to. We are then led to a side computer where the staff after receiving our name asks us to wait a minute and walks away without a reason or explanation. A few minutes later a manager comes to speak to us to tell us (at 5 pm already) they are overbooked and we will be moved to another hotel. As we booked due to location this is of course not ok with us. We were told there is nothing he can do and must move. After a small disagreement with the gentleman he agrees to allow us to stay, not leaving out that they will just need to turn someone else away then instead, and then apologizes for the start of our stay... The room size is fine (as always), however not that clean (Metal lamp shade covered in dust, the table also obviously not wiped down). The nights sleep was fine and we ordered room service coffee in the morning which we found to be absolutely reasonable and delicious. Although we had no breakfast included in this stay the previous two stays had a great spread with a lot of choice. Regardless of being generally satisfied for a one night stay - the first half hour tainted this experience.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Caniza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 12 August 2014

Dear Guest,

I would like to offer my sincere apologies for all the points that did not reflect in any way the service we would like to provide to you as our valued customer.
It is trough constructive criticism such as yours that we can take corrective actions.
Your feedback will be taken into consideration and has been discussed with our team.

Please accept our sincerest apologies and we thank you for having addressed your booking.
Please rest assured that we will ensure that this does not reoccur in the future.

Thank you once again for your comments and we would be delighted - if you give us another chance when future travels bring you back to Vienna - to show you just how passionate we are about guest service.

Please do not hesitate to contact me personally if you have any further questions - I remain at your disposal.

Warm regards,
Michael Filnhals & the entire team of Hotel Am Konzerthaus

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Reviewed 10 August 2014

We recently stayed for two nights. The hotel is nicely appointed and very convenient to the major Vienna attractions by both walking and public transit. The staff was cordial and very helpful. Although busy during the prime breakfast hours, the staff was very responsive and responded to the customers needs promptly. The breakfast was very good. Parking is available at the hotel for an additional but reasonable fee. We would definitely enjoy a stay here again.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 5_PA_travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you very much for having taken the time to write such a kind review.
Our guest´s feedback are always very important to us, as they allow us to continually monitor our daily work.
I was delighted to read that you have enjoyed your recent stay with us and that we were able to meet your expectations.
Experiences like yours are what we are trying to achieve with every guest, every day.
We hope that we will be able to welcome you back to MGallery Hotel Am Konzerthaus soon.
In the meanwhile please do not hesitate to contact us if we can be of any assistance to you.

Warm regards,
Michael Filnhals & the team of the entire team of Hotel Am Konzerthaus

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Reviewed 8 August 2014

From the moment we arrived , we were made to feel welcome and that nothing was too much trouble. Our room, booked by Railbookers, was an upgrade and was beautiful (721).Klimt mural behind the bed and little gold tiles featured in the bathroom. Most comfy bed and pillows EVER...breakfast was very good, no queues and the selection of dishes was impressive...lovely fresh baked rolls, smoked salmon and the homemade yoghurt were favourites. The staff were very attentive, from Receptionists to waiting staff. we booked the Mozart concert at the hotel, which was a very enjoyable evening and the receptionist asked us next day if we had a good time! beautiful hotel...no hesitation in recommending it.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 9 August 2014

Dear Guest,

Your kind words were very well received. Also, I would like to say thank you for having taken the time to share this wonderful review with us and other travelers on TripAdvisor.
I was delighted to read that you enjoyed your stay and I thank you for your kind words.
It will give me great pleasure to communicate your positive remarks to all the team members and I am sure your praise will motivate them even further.
We look forward to welcoming you back to MGallery Hotel Am Konzerthaus.
In the meanwhile, I send you all the best from Vienna.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus Vienna

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Reviewed 7 August 2014 via mobile

We just spent a couple of nights at this hotel and found it excellent value for money. The receptionist was very welcoming and provided a great service. The rooms were large and well appointed. The location is perfect you can walk to all the major sights. Free wifi and handy computers with a printer in the lobby. would return and recommend.

Stayed: August 2014, travelled as a couple
Thank StuT001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest Relations Manager at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 8 August 2014

Dear Guest,

Thank you very much for staying at MGallery Hotel Am Konzerthaus and for having taken the time to write this review.
I was delighted to read you found our room concept appealing and it is always flattering to hear that a guest would like to return to our hotel.
Please be assured that I will look forward your kind remarks to our staff, as they are our biggest asset.
We would be very happy to welcome you back to MGallery Hotel Am Konzerthaus soon again.
In the meantime I wish you all the best from Vienna.

Warm regards
Michael Filnhals&the entire team of Hotel Am Konzerthaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Service was difficult.
error on Check in straighten out next morning, but took a long time.
on line booking had error that was not caught on checkin.
on departure, driver ordered night before did not show up. we took street taxi after waiting 15 minutes, but manager wanted us to wait longer. This was for airport trip, so delay was not acceptable.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank njnoname14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you very much for choosing MGallery Hotel Am Konzerthaus for your recent stay in Vienna. We greatly appreciate you sharing your opinion and experience with other travelers on TripAdvisor.
Your honest comments are very well received and help us to measure our quality and service on a daily basis.
Your comments regarding the difficulty of check in have been discussed with the department heads and we are most grateful to you for having taken the time to bring this matter to our attention. It is through constructive criticism such as yours that we are able to take corrective actions when necessary.
Commets like yours truly inspire us to work harder every day and to exceed our guest´s expectations.
We would be happy to welcome you soon again, so that you could give us the opportunity to better serve you. Please feel free to contact me if you need any assistance for your booking. ( h1276-gr@accor.com)-

Meanwhile I wish you a nice summer!

Best regards,

stéphanie schuhmann and the entire team

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Reviewed 6 August 2014 via mobile

We have just stayed here for two nights and we were extremely happy with the very good service and at €99 a night, it was also great value for money. The location is excellent - 10/15 minutes to all the main attractions and yet still in a quiet area. There was access to free wifi and a printer- very helpful to get those boarding passes printed. I would stay here again.

Stayed: August 2014, travelled as a couple
1  Thank cate_devine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WienMag, Guest relations agent at Hotel Am Konzerthaus Vienna MGallery by Sofitel, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for choosing MGallery Hotel Am Konzerthaus Vienna and for taking the time to post your comments on TRipadvisor. I m glad to read that you really felt good with us and that you could enjoy your stay. It was a pleasure for us to have you as our guest, and we hope to welcome you again very soon.
Warm regards,
stéphanie schuhmann and the entire team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Am Konzerthaus Vienna MGallery by Sofitel

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#28 Family Hotel in Vienna
#43 Romantic Hotel in Vienna
#49 Business Hotel in Vienna
#56 Luxury Hotel in Vienna
Price Range: £80 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Am Konzerthaus Vienna MGallery by Sofitel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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