After reading reviews for hours I decided to book a single room at Kaiserin Elisabeth. My two requirements for a Vienna hotel were a quiet room with air conditioning. I arrived at 8:30pm and checked in with the nice night clerk. When I got to the room and turned on the air conditioner in made a very loud noise. I went down to the night clerk to complain who sent someone to check it. He said..."late, fix tomorrow" in broken English. I came back down and asked for another room but was told the hotel was booked. I was not going to be able to sleep and enjoy my night in Vienna so I decided to leave. I walked passed the Hilton so I knew where it was. I pulled out my laptop and checked the rates and availability and left for the Hilton.
The next day I emailed the reservation department and explained what happened. They told me the air conditioning was working fine and I would be charged for the night and if they succeed in renting the room for the following night they would not charge me. Luckily, they rented it and I was only charged for one night.
After returning home, I filled a dispute with American Express and was refunded my one night's "stay" at the "Kaiserin Elisabeth".
I understand that things break. The reception should have agreed with me and not charged me at all for a nonworking room.
- Official Description (provided by the hotel):
- You will find the HOTEL KAISERIN ELISABETH directly in the city center of Vienna, just next to the famous pedestrian zone the Kärntnerstraße and the Graben, only a few steps from St. Stephan`s Cathedral.Our 63 non-smoking rooms are located on four floors. Each room provides bathroom/shower and WC, and is equipped with satellite-TV, flatscreen TV, telephone, radio, minibar, roomsafe, internetaccessW-Lan (free of charge for our guests), and air-condition. Smoking is allowed in an own separate area in our breakfast room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Odigeo, Hotels.com, Ctrip TA, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly, Cancelon and getaroom.com so you can book your Kaiserin Elisabeth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kaiserin Elisabeth Vienna
- Kaiserin Elisabeth Hotel Vienna