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“DONT BOOK THIS HOTEL” 1 of 5 bubbles
Review of Graben Hotel

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Graben Hotel
Ranked #71 of 367 Hotels in Vienna
Certificate of Excellence
Chester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“DONT BOOK THIS HOTEL”
1 of 5 bubbles Reviewed 5 June 2014

We booked this hotel a week before we intended to stay. We had toured throughout Austria changing locations every day. Our trip had gone well and when we arrived in Vienna we were extremely excited to pass all the attractions we wanted to see and they were all on the doorstep of the Graben. We had chosen the Graben for its excellent location. However when we arrived we were told there was a booking problem and they were moving us to another hotel over a mile away. We were extremely frustrated but basically told tough, there is no room here . We got sent to the Regina where the owners believe that giving you someone else's used coffee and milk is acceptable. There was no management the whole time we were there apparently and when I complained to the familly owners they said sorry. That was it. They clearly have no concept of customer service. I would advise not staying at either of these 2 hotels , they have no concept of customer service. They just think they can treat you how they like and sorry makes it alright. Booking .com who we booked it through have offered compensation even though it was not their fault and there customer service was excellent.

Room Tip: Dont stay at this hotel if you want to enjoy your stay in Vienna
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  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Warbiegunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 11 June 2014
Dear Mr. Warburton,

again, we would like to apologize for moving you to our sister hotel and we know, that all apologies and explanation can not change your impression or disappointment.

As written in several mails before, we had a technical problem and unfortunately were faced to un unexpected overbooking, which we solved in the best possible way for our guests.

With best regards from Vienna.

Your Kremslehner Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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657 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Providence, Rhode Island
Level Contributor
293 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Graben Hotel Is a excellent choice to stay for vacation,right In the heart of the of Vienna,walking distancie to all major attractions and close to the start of the tours,less then 5 minutes walk to St.Stephens Cathedral,lovely hotel with an excellent Service,The staff are very friendly and ready to help with a smile,multi language speaking, very clean and comfortable.
They serve a great buffet breakfast hot and cold food with a large variety of choices all delicious.
They also have a good restaurant.
The rooms are large but bathroom is small,the reason I'm not give them a 5 star
They are few steps away from the most beautiful shopping stores and lots of coffee and pastries places,hard to pick the best,all seating outside under umbrellas.
We plan to go back and stay in same hotel,we fell in love with Vienna and need more time to enjoy
so much beauty and history.

Room Tip: There are many hotels in Vienna,but Graben the perfect one for those who do not like to walk long di...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rosagourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 6 June 2014
Dear Guest,

thank you very much for sharing your impressions on TripAdvisor.

We are delighted to read that you enjoyed your stay at our Graben Hotel, especially the very central location, our friendly and professional staff and the great breakfast buffet.

Please recommend us to your friends

Looking forward to your soon return visit.

Best regards from Vienna

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We were there 3 days in May 2014. Found we were around the corner from St. Stephens Cathedral, within walking distance of the Holfburg Palace, the Kunsthistorisches Museum & the Opera House, as well as the location of the Vienna Philharmonic Orchestra which we attended. (disappointing venue). The room was of adequate size considering the city & immaculate,

Room Tip: All rooms are probably quiet with the double windows
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 2 June 2014
Dear Guest,
thank you for choosing our Graben Hotel for your recent stay in Vienna! We are glad to hear that you enjoyed your stay with us! We would be glad to wecome you back soon to one of our Kremslehner Hotels.
Best regards from Vienna, your Kremslehner family and the Hote Graben team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Midlands
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Lovely hotel with excellent friendly staff and and facilities, perfectly placed for all major sights of interest, restaurants and shopping. Rooms are clean and comfortable. WiFi is easy to access with written instructions given on arrival. Would have no hesitation in recommending to others.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ottochloe01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 28 May 2014
Dear Guest,

We are delighted to hear that we could exceed your expectations and that you enjoyed your stay at our Graben Hotel.

Hopefully you visit us again next time you are in Vienna.

Best regards

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Graben Hotel is right in the heart of the city center in the main shopping area, a minute or so away from St Stephan’s Cathedral. The metro is a couple of metres away. The State Opera House and many other historical monuments are just minutes away.

On our arrival we were greeted by gracious and delightful Mahmoud Ameer at the reception. He made us feel so welcome which was a great start for our vacation in Vienna. Mahmoud was extremely helpful in giving us directions, advising us on good restaurants (one of us is a vegetarian) and organizing tours for us. He went above and beyond the call of duty to make our stay extremely pleasant.

The rooms were extremely comfortable and clean. Even though the hotel was in an historical (old) building, the bathrooms were all modern and totally updated. The room even had an inbuilt radio in it.

The buffet breakfast had quite a good spread of quality food which included hot food as well.

The staff were extremely pleasant, always with a smile and were on a mission to please. Our 3 day stay in Vienna was made so much more memorable due the stay at Graben Hotel.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kausha25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 21 May 2014
Dear Guest,

it was a pleasure to read your compliments about our Graben Hotel with its very central location and our very friendly staff.

Thank you very much for sharing your positive impressions on TripAdvisor and to recommend us to the other readers.

We hope to welcome you soon again.

Best regards from Vienna.

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
2 reviews
5 of 5 bubbles Reviewed 28 April 2014

The Graben Hotel gave us EXCELLENT service the four days we stayed there, in every way. The hotel is very clean and the staff seem to love their jobs since no matter if you were in the restaurant for breakfast or the reception area, in the corridors - anywhere - you always got a happy smile from all staff. I have never experienced such high class staff members at a hotel. The rooms are modern and very clean. The hotel is located right in the center, 2 minute walk to the Stephanz Dome Cathedral, the subway was only a few meters away and the opera was about a 10 minute walk from the hotel. We could not have stayed at a better hotel.

Room Tip: My room was facing the back courtyard, so there was no view. However, it was on the 7th floor (attic...
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Visitor189852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 7 May 2014
Dear Guest,

thank you so much for your excellent feedback after your stay in our Graben Hotel in Vienna.

We are delighted to read, that you appreciated the very central location of our hotel, as well as our services.

Please recommend us also to your friends and come back soon.

We would be happy to welcome you again.

Best regards from Vienna

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Connecticut
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 12 April 2014 via mobile

Visited Hotel Graben early March on a business trip. The personnel was very friendly and service oriented (quite the opposite of Hotel Regina in the same chain). If you want to stay centrally in Vienna, this is a central as it gets. The restaurant is quite good too. You may want to ask for a non smoking room though (the non smoking smells - as expected).

Stayed March 2014, travelled on business
Helpful?
Thank Anders G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 14 April 2014
Dear Guest,

thank you very much for posting your feedback on TripAdvisor.

We are happy to read, that you appreciated your stay at our Graben Hotel and that we could exceed your expectation.

Thank you also for mentioning the good food at our Trattoria Santo Stefano.

Please visit us soon again.

Warm regards form Vienna.

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Graben Hotel

Property: Graben Hotel
Address: Dorotheergasse 3 | 1010 Wien, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#52 Luxury Hotel in Vienna
#75 Romantic Hotel in Vienna
#96 Family Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Graben Hotel 4*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotel.de, Hotels.com, Agoda, TravelUp and Odigeo so you can book your Graben Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Graben Hotel Vienna

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