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“Unbeatable location” 5 of 5 bubbles
Review of Graben Hotel

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Graben Hotel
Ranked #71 of 367 Hotels in Vienna
Certificate of Excellence
Sheffield
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Unbeatable location”
5 of 5 bubbles Reviewed 24 July 2014

We stayed here for 3 nights and we are looking forward to staying again sometime. The location of this hotel is perfect for visiting central Vienna, everything of interest is within easy walking distance. Staff were very friendly and helpful. On our arrival our room had been made out as a single rather than double but after letting them know this was sorted very quickly and efficiently. The room was small, but hey this is the centre of a very old city, the hotel is in an old building and very traditional. If you want to stay in a modern international hotel with big rooms and no character you will probably find one near the airport! Although small the room was well designed and everything worked, which is more than I could say for a lot of modern hotels. Outside was a bustling street with restaurants and bars open till late, but even on the first floor we never had a problem with noise, just close the double windows and turn on the aircon! The breakfast buffet had plenty of variety and was of good quality and staff were very friendly. The only reason I would have for not recommending this hotel is that I wouldn't want it to become so popular that I can't get in next time I visit Vienna!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank GaryW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review, 30 July 2014
Dear Guest,
thank you for choosing Graben Hotel for your recent stay in Vienna. We really appreciate that you took the time to write a review after your stay at our hotel, especially for mentioning the very central location, our great customer service and our gorgeous breakfast buffet. Our team takes great pride in offering our guests an agreeable stay. We look forward to welcoming you back soon!
Your Kremslehner Family and the Graben team
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657 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Cork, Ireland
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

This hotel offers a terrific central location. But that is not all - the rooms are very comfortable and clean. The breakfast staff are so friendly and always ensure that items are replenished immediately . Convenient to shops, bars and the underground. Try the bar across the road for a nightcap - atmospheric.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cork_IrelandScm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Graben Hotel, responded to this review, 24 July 2014
Dear Guest,

thank you for taking the time to send us your comments after your recent stay in our Graben
Hotel.

We are pleased to read, that you enjoyed your stay with us and that you appreciated the central location, the large breakfast buffet and the friendliness of our staff.

Thank you again for sharing your feedback on TripAdvisor.

We hope to welcome you soon again.

Best Regards from Vienna.

Your Kremslehner Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 9 July 2014

Exclellent location, otherwise nothing special. Clean, but not spotless. WC and bathroom without ventilation. Very old and damaged furniture. Rude staff (only one member of staff, I don''t remember his name ). Breakfast was OK, but not yoo many options. Not a four stars hotel, maybe 2 or 3 stars !!! Italian restaurant was disappointing.

  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank rofese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 10 July 2014
Dear Guest!

We are very sorry to hear that your stay at our Graben Hotel was disapponting for you. Especially the fact that our team was rude is very painful for us, as we always lay much effort on friendlyness, as a family owned business this is one of our most important issues. We usually get very nice responses for our team and want to point out that we are very sorry that we could not prove our helpfulness and profesionalism to you.
All our rooms are equipped with art deco or style furniture and are "old" furniture which suit the rest of the hotel's appearance. We also regret that you did not like our breakfast and restaurant - we actually lay big effort on the variety of our breakfast buffet.

We hope that you will give us a second chance to prove that we can do better than this!

Best regards from Vienna, your Kremslehner family and the Graben team
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Val-des-Monts, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Room 54 in July 2014 is when we stayed at this hotel. Turn a corner and you are right in the heart of the action. Very clean, quiet and cosy. Excellent location but the best is the staff. We took an expedition and had to leave before breakfast...they made us a breakfast to take out!! They called to make sure everything was in order with our expeditions, simply the best. Martha, at the front desk, really knows how to treat her guests. The Graben hotel is very lucky to have such a good employee. The buffet breakfast is excellent and the staff very friendly and always greeting you with a smile. The italian restaurant is very good also. Never had a problem with the internet, it was fast and always working. This hotel should be an example to others :)

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JubjubC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 10 July 2014
Dear Guest!

Thank you very much for taking the time to let us know how much you enjoyed your stay at our Graben Hotel! We are delighted to hear that our staff - especially Martha made your stay a special one! Please recommend our Hotel to friends - we will pass on your kind words to our team.

Heartly greetings from Vienna, Your Kremslehner family and the Graben team
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Austin, Texas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

The Graben Hotel sets the bar for both location and outstanding customer service. The hotel is located literally steps from St. Stephens Cathedral, the underground and high end shopping as well as the Square.
The staff went out of their way to ensure we had a good experience, particularly the desk staff Mahmoud Ameer and Marta who were friendly, and very helpful in booking day trips.
Our room was small but very comfortable, air conditioned and tho we were on a lower floor facing the street, with the double paned windows shut, we didn't hear street noise even on weekend nights. The hotel also has an elevator and an excellent breakfast. You should also treat yourself to dinner at the in-house Italian restaurant which had better pasta than I've had in Rome.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Petes101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 1 July 2014
Dear Guest,

thank you so much for posting your nice review on TripAdvisor.

We are so glad to hear that you liked our Graben Hotel and that our staff impressed you with professionalism and friendliness. Thank you also for mentioning our delicious Italian Trattoria Santo Stefano.

Please recommend us also to your family and friends

Looking forward to your soon return visit.

Best regards


Your Kremslehner Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius, Lithuania
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

The hotel is located in city center it is few steps from St.Stephens Cathedral. The personal was very friendly and always ready to help.
My room was rather small and window was couple of metres from a wall , so the view was not really nice. I was woken up evey morning at 7 by construction sounds. The breakfast was nothing special.
But they have air conditioners

Room Tip: I would chose it if you want to see the city. The location is perfect.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ugne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 17 June 2014
Dear Guest,

thank you for posting your impression on TripAdvisor.

We are delighted to hear, that you liked our hotel, especially our friendly staff. We are sorry to hear, that the construction works nearby the hotel disturb your rest in the morning, unfortunately we can not influence the external works

Looking forward to welcoming you again, next time you visit Vienna.

Best regards
Your Kremslehner Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I have just returned from a week at the Graben Hotel. I received a warm welcome when I arrived. All the staff are friendly and helpful, and by the time I left I felt quite sad to be saying goodbye to everyone! It doesn't seem right to single out anyone, but - I have to say a special thank you to Marta at reception, for all the valuable advice and information.
The location is superb - a small side street near the central Stephansplatz. Vienna is compact, and it is possible to walk almost everywhere. After a recent injury I was hobbling about with a walking stick, and still managed to get to the museums, art galleries, etc. However, don't miss trying out the public transport system, which is cheap and fantastically efficient.
The breakfast buffet has a large selection of all the breakfast food you can think of, and maybe a few that might not have occurred to you.
Don't miss at least one visit to the hotel's Trattoria Santo Stefano, where I enjoyed some really good tagliatelle with fresh porcini.
Thank you everyone for making my stay so pleasant. I hope to visit again some time.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Luminaria42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Owner at Graben Hotel, responded to this review, 24 June 2014
Dear Guest,

thank you so much for your really kind review after your stay at our Graben Hotel.

We are pleased to read that you enjoyed your stay in our house, especially the very central location, our staff at the reception (we will pas your compliment on to Marta), our delicious breakfast buffet and also our well known Trattoria Santo Stefano.

Thank you for posting it on TripAdvisor.

Looking forward to welcome you soon again.

Best regards from Vienna.

Your Kremslehner Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Graben Hotel

Property: Graben Hotel
Address: Dorotheergasse 3 | 1010 Wien, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#52 Luxury Hotel in Vienna
#75 Romantic Hotel in Vienna
#96 Family Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Graben Hotel 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Graben Hotel Vienna

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