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“Not four star”
Review of Hilton Vienna

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Hilton Vienna
Ranked #112 of 361 Hotels in Vienna
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 July 2014

Located close to the underground & trams. Next to Stradtpark which was wonderful to stroll through. Large room, excellent breakfast.

That said, the most inconvenient aspect, no free wifi in he room. Hefty fees if you want that. Otherwise you are stuck in the lobby crowded with others doing the same. When travelling abroad, the easiest way to communicate with folks back home is to Skype, right? Imagine 100 people all trying to talk with their loved ones and a screaming kid in the background.

After a long day touring a beautiful city, I just wanted to talk with my daughter in my pajamas, relaxed in my room. Hilton really needs to update their system.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank scott10jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteldirektor, Manager at Hilton Vienna, responded to this reviewResponded 29 July 2014

Dear Scott,

Thank you very much for reviewing the Hilton Vienna so positively.

With pleasure I read that you very much enjoyed the location of our porperty and that our rooms and breakfast offer met your expectations.

I am very sorry however, that the Internet charges have negatively influenced your stay with us. I may assure you that it is Hilton’s top priority to meet all our travelers’ needs also in this regard and please rest assured that your feedback does not stay unheard.

Dear Scott, thank you once again for your comments and I truly hope to welcome you back again soon!

Yours sincerely,
Hilton Vienna

Ronald Diesenreiter
Hotel Manager

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1,130 - 1,136 of 3,216 reviews

Reviewed 25 July 2014 via mobile

Really nice hotel, the staff are really friendly and helpful. Perfect place for a family vacation! The rooms are really nice and you get a lot of voices for breakfast which is always nice. The fitness area is really good and it's right beside an underground stop and the airport stop!!

Stayed: July 2014
Thank Luca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteldirektor, Manager at Hilton Vienna, responded to this reviewResponded 29 July 2014

Dear Lexham,

Thank you so much for your fantastic feedback!!!

I’m very glad to read that you very much enjoyed your family vacation!

Hope to welcome you back to the Hilton Vienna some day.

Yours sincerely,
Hilton Vienna

Ronald Diesenreiter
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

I cannot imagine a better hotel for the first-time traveller to Vienna. This was our first trip to Vienna, and we could not have asked for more in terms of location, service, comfort, or amenities. As others have mentioned, the City Airport Train comes almost directly to the hotel. Get off the train, walk across the street, and enter the Vienna Hilton. Many, if not most, or the major sights of the city are within a ten- to fifteen-minute walk; and others can be easily reached by the underground, which is remarkably easy to use and located directly across from the hotel.

During our five days at the hotel, we found nothing to complain about. All of those on the staff were helpful and pleasant and went out of their way to answer questions and to be of service. We do recommend trying to get a breakfast deal. Breakfast is served in the hotel's main restaurant, and we found it excellent.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Wooster2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Best is location - quarter of an hour's walk from St Stephen's, ten more to Hofburg. Right by the main city public transportation knots, including the Airport train shuttle. Public garage (expensive!) directly below reception area. Evening view of the Stadtpark and Centre (if you landed with a South facing room) memorable. The huge lobby hall with a rather hidden bar is not a great architectural achievement.

The second time around and going through booking.com we got a truly large double corner room. Very good in all details, if somewhat outdated. However, even though having prepaid the room for three and arriving late afternoon, we had to call reception for the third bed. The reception itself was faultless and effficient.

We only used the hotel restaurant for breakfast, and only because it was included in our price. Nothing to complain about, good choice of classic and even some Asian food, but at 28 EUR that one is charged otherwise, it is a ripoff. In a half empty restaurant we were seated by an automatic terrace door - every time someone used it, it kept closing and opening five successive times (in spite of attempts by the staff to reset the system) and the outside temperature was not really on July level that very morning. Additionally, we had to keep ordering our second cappuccino to three different staff members before finally getting one fifteen minutes after our first order. Not acceptable for five stars, either.

The price we got was competitive for five stars, though, and we might return for some other Vienna break. Imperial on the Ringstrasse remains my absolute favorite, though. But not so close to the best restaurant in Central Europe, the Steiereck, as Hilton is...

Room Tip: South facing corner double, as high as possible.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank ZahtevniGost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

This hotel is in a great location. It is a very short walk to the historic center. There are great restaurants near by that one can walk to. The lobby was very comfortable and the bar staff were very attentive but not intrusive. The breakfast that was part of our package and had something for everyone. Fresh fruit, yogurt, cereal, hot items and omelets and waffles individually made as well as traditional European items. The coffee was good.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank lindadL1424QK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We stayed here for two nights,wished booked for longer.,Enjoyed everything in the hotel.We had the executive lounge which is very spacious,room is spotlessly clean,Extra effort made for everything in this hotel.
The executive lounge with river view is awesome. We have stayed in many hiltons but the executive lounge in this one is unique.the food In the lounge is fresh and endless supply.The happy hour with hot snack and any alcohol was just a bonus.Thank you to the manager and staff for putting all the effort as it's really worth it.
,the staff are helpful,friendly and hard working.good choice of breakfast sitting outside by the river,nice morning and evening walk on the river
Out sitting area very relaxing. Gym is outstanding.sauna and jacuzzi also very good.Endless things to mention...
Overall can't fault anything,well above standard with everything.thank you all the staff who made our stay so pleasant,

Room Tip: For family executive room is nice,children will love the lounge,has free internet in exet lounge. I...
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank sh0bna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Nice, large room, excellent breakfast and perfect location
The hotel is located a step from the underground, tram, bus station, airport train and walking distance to Shtefanplatz. It is ideal for those who prefer walking as well for those who will use public transportation
The hotel staff is nice and Nandor Barnucz- Head Concierge service was excellent.
The offered breakfast is rich with more choices then one can pick.
The room was large and comfortable with good e/c.
The lack of free Wi-Fi in the room is the only limitation I founded
I will definitely return and recommend the hotel

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank EBY2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Vienna

Address: Am Stadtpark 1 | A-1030 Vienna, Vienna 1030, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Vienna
#46 Business Hotel in Vienna
#64 Romantic Hotel in Vienna
#79 Family Hotel in Vienna
#83 Luxury Hotel in Vienna
Price Range: £90 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Vienna 5*
Number of rooms: 579
Official Description (provided by the hotel):
Featuring contemporary decor, the award-winning Hilton Vienna hotel is one of Austria's premier hotels. Set in the heart of Vienna, the hotel is just 16 minutes from Vienna International Airport by the city airport train. The main sights and most fashionable shopping streets are within walking distance.Relax in our comfortable guest rooms and enjoy a high standard of amenities. Located on the higher floors of the hotel, the Executive rooms offer breathtaking views over Vienna and exclusive Executive Lounge access with complimentary continental breakfast, drinks and snacks. Upgrade to a bright suite for extra space and excellent views from the private balcony. Try innovative Austrian cuisine on the alfresco terrace of S'PARKS restaurant or enjoy Austrian wines and Viennese coffees at the Lobby Bar & Lounge at this Vienna hotel. Work out in the well-equipped gym or unwind in the sauna, steam bath and relaxation area. ... more   less 
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Also Known As:
Hilton Vienna Hotel Vienna
Hilton International Vienna
Vienna Hilton International

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